Kuala Lumpur Hotel Guide. Hotels in Batu Dua Jalan Ayer Hitam, Kuala Lumpur, Malaysia

"Great location, staff, breakfast, clean big room with good facility. We had a power issue on 31Jan where it went off for about 3min and then came back on automatically. I reported to the front desk about half to 1 min into the blackout. The important thing is how the staff managed after I reported which was excellent. The problem was identified by technician within 5 to 10min and a new replacement room was found and we were transferred within 30min. Staff were curteous and helpful appologetic even though the fault was not foreseeable or preventable. I received a letter of apology and some token presents (niblies and a bottle of sparkling water) which was very much appreciated. Power fault was bad but the way the staff handled it was great. I would stay there again - no issues."

"The staff were very friendly and helpful, the rooms were spotless , a great stay "

"I stayed at this hotel for four nights and had a very pleasant experience overall. I’ve stayed here before and continue to appreciate the consistent standards across the brand, which is one of the reasons I keep coming back. The room was very clean and comfortable, with an excellent bed that made for great nights of sleep. The bathroom and shower were spotless, and everything felt well maintained. The hotel’s in-room technology, controlled via an iPad, is a nice concept and generally worked well, although there were a couple of minor technical hiccups during the stay. The staff was responsive and addressed any issues promptly, which I appreciated. Breakfast was very good, with a nice selection and everything I needed to start the day. Overall, this was a comfortable and enjoyable stay, and I would happily choose this hotel again on a future visit."

"Room was great "

"Lovely clean hotel with amazing staff. Easy access to lots of shopping and things to do."

"Service recovery was good"

"The check in was good and i was able to use the on site laundry by purchasing the tokens,and it can only be accessed by your card. Room was large with a moderate sized bathroom, there were views from the window,tea and coffee making facilities and free water. The breakfasts were excellent even though self service. The bed was comfortable and i 2 goodnights sleep."

"Nice clean room, the front desk staffs are very efficient, especially Miss Ei Mon, she put in extra effort to give excellent service ,"

"Excellent staff Great room"