All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Christina,I hope this message finds you well and happy. On behalf of our entire team, I wanted to extend our sincerest gratitude for taking the time to leave us such a glowing 5-star review.Your feedback means the world to us, and we are thrilled to hear that you had a fantastic experience during your recent stay at our hotel. Achieving a perfect score from a valued guest like yourself is truly humbling and rewarding for all of us.We look forward to welcoming you back for another memorable stay in the near future. Until then, please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Warmest regards,
The staff was kind and accommodating. The staff member in charge of breakfast went out of her way to take care of us while in the dining area. Very impressed with this hotel and the staff!
Jennifer
Stayed 1 night in Apr 2024
Response from Sam on 17 Apr 2024
Dear Ms. Jennifer,I wanted to extend a heartfelt thank you for taking the time to leave such a glowing review of our hotel. Your kind words about our staff's kindness and accommodation, particularly highlighting the exceptional service provided by our breakfast team member, mean the world to us.We are truly grateful for your feedback and for choosing to stay with us. Should your travels bring you back to Bay City, we would be delighted to welcome you again and provide you with another wonderful experience.Thank you once again for your kind words and for being a valued guest.Warm regards,
Dear Ms. Linda,I hope this message finds you well.I wanted to take a moment to extend my heartfelt gratitude for your recent 5/5 review of our hotel. Your kind words mean the world to us, and we are thrilled to hear that you had such a positive experience during your stay.At Fairfield Inn and Suites, we strive to create memorable and exceptional experiences for all our guests, and it brings us immense joy to know that we succeeded in doing so for you. Your feedback serves as a testament to the hard work and dedication of our team, and it motivates us to continue exceeding expectations.Thank you for choosing to stay with us, and thank you for taking the time to share your feedback. We look forward to the opportunity to welcome you back for another outstanding stay in the future.Warm regards,
10/10 Excellent
Stan
4 Feb 2024
Stan
Stayed 1 night in Feb 2024
Response from Sam on 22 Mar 2024
Dear Mr. Stan,I hope this message finds you well. On behalf of the entire team here at Fairfield Inn and Suites, I wanted to extend our deepest gratitude for taking the time to share your fantastic feedback and awarding us a perfect 5 out of 5 rating.Your glowing review truly brightened our day and serves as a testament to our unwavering commitment to providing exceptional service and ensuring every guest experience is nothing short of extraordinary. Knowing that we've met your expectations fills us with immense pride and motivates us to continuously strive for excellence.We are delighted to hear that you thoroughly enjoyed your stay with us. Your satisfaction is our top priority, and it is immensely gratifying to know that our efforts to create a comfortable and memorable experience for you were successful.Once again, thank you for choosing Fairfield Inn and Suites. It was an absolute pleasure to have you as our guest, and we eagerly await the opportunity to welcome you back for another exceptional stay. Should you need any assistance or have any further feedback, please do not hesitate to reach out to us.Warmest regards,
10/10 Excellent
Jim
Travelled with family, Business traveller, Travelled with partner
Dear Mr. Jim,I hope this message finds you well. On behalf of our team, I want to express our sincerest gratitude for the fantastic 5/5 review you left for us. Your positive feedback is truly uplifting and greatly appreciated.It's customers like you that make our work so rewarding, and we are delighted to hear that you had a positive experience. Your endorsement means a lot to us, and we are thrilled to have met or exceeded your expectations.If there's anything else we can do for you or any specific aspects of our service that you particularly enjoyed, please feel free to let us know. Your feedback is invaluable, and we are always eager to improve and enhance our offerings.Once again, thank you, Mr. Jim, for choosing our services and for taking the time to share your positive experience. We look forward to the pleasure of serving you again in the future.Warm regards,
10/10 Excellent
Todd
21 Jan 2024
Todd
Stayed 1 night in Jan 2024
Response from Sam on 29 Jan 2024
Dear Mr. Todd,I hope this message finds you well. On behalf of our team, I want to express our sincerest gratitude for the fantastic 5/5 review you left for us. Your positive feedback is truly uplifting and greatly appreciated.It's customers like you that make our work so rewarding, and we are delighted to hear that you had a positive experience. Your endorsement means a lot to us, and we are thrilled to have met or exceeded your expectations.If there's anything else we can do for you or any specific aspects of our service that you particularly enjoyed, please feel free to let us know. Your feedback is invaluable, and we are always eager to improve and enhance our offerings.Once again, thank you, Mr. Todd, for choosing our services and for taking the time to share your positive experience. We look forward to the pleasure of serving you again in the future.Warm regards,
Dear Mr. Jonathan,I hope this message finds you well. On behalf of our team, I want to express our sincerest gratitude for the fantastic 10/10 review you left for us. Your positive feedback is truly uplifting and greatly appreciated.It's customers like you that make our work so rewarding, and we are delighted to hear that you had a positive experience. Your endorsement means a lot to us, and we are thrilled to have met or exceeded your expectations.If there's anything else we can do for you or any specific aspects of our service that you particularly enjoyed, please feel free to let us know. Your feedback is invaluable, and we are always eager to improve and enhance our offerings.Once again, thank you, Mr. Jonathan, for choosing our services and for taking the time to share your positive experience. We look forward to the pleasure of serving you again in the future.Warm regards,
Dear Mr. Jerry,I hope this message finds you well. On behalf of our team, I want to express our sincerest gratitude for the fantastic 5/5 review you left for us. Your positive feedback is truly uplifting and greatly appreciated.It's customers like you that make our work so rewarding, and we are delighted to hear that you had a positive experience. Your endorsement means a lot to us, and we are thrilled to have met or exceeded your expectations.If there's anything else we can do for you or any specific aspects of our service that you particularly enjoyed, please feel free to let us know. Your feedback is invaluable, and we are always eager to improve and enhance our offerings.Once again, thank you, Mr. Jerry, for choosing our services and for taking the time to share your positive experience. We look forward to the pleasure of serving you again in the future.Warm regards,
Thank you so much for taking the time to leave us a perfect 5 out of 5 rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations.If you have any specific feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to the opportunity to welcome you back in the future.Once again, thank you for choosing Fairfield Inn and Suites. Your positive rating means a lot to us!Best regards,
Thank you so much for taking the time to leave us a perfect 10 out of 10 rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations.If you have any specific feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to the opportunity to welcome you back in the future.Once again, thank you for choosing [Hotel/Company Name]. Your positive rating means a lot to us!Best regards,
Everything was clean & comfortable. It was quiet & peaceful. Great breakfast! I could not get the microwave to work in the room but maybe I was doing something wrong.
Melody
Stayed 1 night in Dec 2023
Response from Sam on 29 Dec 2023
Dear Melody,Thank you so much for taking the time to leave us a perfect 10 out of 10 rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations.If you have any specific feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to the opportunity to welcome you back in the future. Once again, thank you for choosing the Fairfield Inn and Suites in Bay City, TX. Your positive rating means a lot to us!Best regards,
2/10 Terrible
Corby
30 Nov 2023
Corby
Stayed 3 nights in Nov 2023
Response from Sam on 6 Dec 2023
Dear Mr. Corby,I hope this message finds you well. I would like to express our sincere apologies for the less-than-satisfactory experience you had during your recent stay at Fairfield Inn and Suites. We take guest feedback very seriously, and we are truly sorry that we did not meet your expectations.Your comfort and satisfaction are our top priorities, and we regret that we fell short during your visit. While we appreciate your feedback, we noticed that your review indicated a rating of 2 out of 10 without specific details. We would greatly appreciate any additional information you could provide to help us understand the areas in which we can improve and better serve our guests.Our team is committed to addressing and rectifying any issues you may have encountered to ensure that future guests have a more enjoyable experience. If you have a moment, could you please share more details about your stay? Your insights will be invaluable in helping us identify areas for improvement.Once again, we apologize for any inconvenience you experienced, and we genuinely hope to have the opportunity to welcome you back in the future to showcase the improvements we've made based on your valuable feedback.Thank you for bringing this matter to our attention, and we appreciate your understanding.Sincerely,
The hotel is fairly modern and in a good location. Hotel is clean and well kept.
Justin
Stayed 5 nights in Nov 2023
Response from Sam on 28 Nov 2023
Dear Mr. Justin,Thank you so much for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you found our hotel fairly modern and in a good location. Your compliments about the cleanliness and upkeep of the hotel are greatly appreciated.We strive to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations. Your feedback motivates our team to continue delivering exceptional service.We look forward to the opportunity to welcome you back on your next visit.Best regards,
Dear Leslie,Thank you so much for taking the time to leave us a perfect 10 out of 10 rating! We're thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our utmost priority, and we are delighted that we could meet your expectations.If you have any specific feedback or if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to the opportunity to welcome you back in the future.Once again, thank you for choosing [Hotel/Company Name]. Your positive rating means a lot to us!Best regards,Suraj NiteshSupervisor
Hotel room was nice and clean. A/C worked great, bathroom was excellent. However checking in was an ordeal because the clerk was so busy flirting with the young men checking in ahead of me it took fifteen minutes for me to get checked in. Not acceptable after driving 300 miles today!
Frank
Stayed 1 night in Nov 2023
Response from Sam on 15 Nov 2023
Dear Mr. Frank,Thank you for taking the time to share your recent experience with us. We appreciate your positive comments regarding the cleanliness of your room, the efficient A/C, and the excellence of the bathroom. However, we're truly sorry to hear about the inconvenience you faced during the check-in process.Your feedback regarding the delay and the service you received is deeply concerning. We sincerely apologize for the wait you experienced and any discomfort it may have caused after your long drive. It is certainly not reflective of the level of service we strive to provide.Please know that we take your comments seriously, and we will address this matter with our staff to ensure that such incidents do not recur. Our goal is to create a welcoming and efficient check-in process for all our guests, and we regret that we fell short in your case.We appreciate your understanding and patience during this incident. Your feedback is crucial in helping us identify areas for improvement. In appreciation of your honesty, we would like to extend our heartfelt apologies and offer you our gratitude for bringing this matter to our attention.If your travels bring you back to our area, we hope to have the opportunity to welcome you again and provide you with a seamless and enjoyable stay.Thank you for your understanding.Warm regards,
Dear Pattsy,We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
My room was very clean, the room very comfortable, not super quiet, but acceptable. Breakfast not too great. Coffee cold one day, burnt other day. Food not warm. Wish had more sweet stuff not only bagels or plain bread .
Work staff extremely friendly .
Diana
Stayed 2 nights in Nov 2023
Response from Sam on 8 Nov 2023
Dear Diana,Thank you for taking the time to provide feedback on your recent stay with us. We truly appreciate your honest review as it helps us identify areas for improvement and continue providing a great experience for our guests.We're delighted to hear that you found your room to be clean and comfortable, and we appreciate your positive comments about our friendly staff. Your comfort is a top priority for us.We're sorry to hear that you had some issues with the breakfast experience. Your comments about the coffee and food temperature have been duly noted, and we will work on ensuring that the breakfast service meets the high standards we aim for. We also value your suggestion about offering a wider variety of sweet options, and we'll certainly consider expanding our breakfast selection to better cater to our guests' preferences.We apologize for any inconvenience you experienced regarding noise levels. While we aim to provide a peaceful environment, we understand that individual preferences for noise levels can vary. Please don't hesitate to reach out to our front desk in the future, and they will do their best to address any noise concerns promptly.Your feedback is incredibly valuable to us, and we will use it to make the necessary improvements to enhance the overall guest experience. We hope you'll consider giving us another opportunity to serve you in the future and provide you with an even better stay.Once again, thank you for your feedback, and we hope to welcome you back soon.Warm regards,
Dear [Guest's Name],We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
10/10 Excellent
Kuo
19 Oct 2023
Kuo
Stayed 1 night in Oct 2023
Response from Sam on 23 Oct 2023
Dear Kuo, We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.
10/10 Excellent
Michael
Travelled with family, Travelled with family and small children
This location was less than 5 min from shopping and local activities. The beach was about 35 min away. Very nice community. Staff was helpful and kind. I do wish they offered a waffle iron and batter with the breakfast.
Michael
Stayed 3 nights in Oct 2023
Response from Sam on 20 Oct 2023
Dear Mr. Michael,We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
A couple of the walls within the room had splatters of something gross. I didn't report it but was told if I had they would have relocated us.
Pamela
Stayed 2 nights in Oct 2023
Response from Sam on 20 Oct 2023
We hope this letter finds you well. On behalf of the entire team at Fairfield Inn and Suites, we would like to express our sincerest apologies for the experience you had during your recent stay. At Fairfield Inn and Suites, we strive to provide exceptional service and create memorable experiences for all our guests. We understand that each guest has unique expectations and preferences, and we take great pride in ensuring that every stay with us is pleasant and comfortable.We regret that we were unable to fulfill your expectations during your recent stay. It is our goal to provide outstanding hospitality, and we are disappointed to learn that we fell short in delivering the level of service you deserve. In an effort to make amends and demonstrate our commitment to your satisfaction, we would like to extend an invitation for you to return to Fairfield Inn and Suites on your next visit. We will ensure that your experience is nothing short of exceptional, and we will go the extra mile to ensure that your stay is memorable for all the right reasons.We sincerely apologize for any inconvenience or disappointment you may have experienced during your stay. Your feedback is important to us, and we genuinely appreciate your willingness to share your thoughts. We assure you that we are committed to continuously improving our services and ensuring that all our guests have a comfortable and enjoyable stay at Fairfield Inn and Suites.Warmest Regards,
10/10 Excellent
James
15 Oct 2023
James
Stayed 1 night in Oct 2023
Response from Sam on 6 Nov 2023
We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
Dear Mikael,We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
Everything was great. The breakfast was awful and it is not due to your cooks. The breakfast lady was unbelievably nice and food was hot and there was plenty. But people don’t premade keish or sandwiches. People want eggs and sausages or bacon.
Ryan
Stayed 1 night in Sep 2023
Response from Sam on 22 Sept 2023
We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
The warm, homely feeling. The friendly staff and guests.
Would make one suggestion, look at lactose free and gluten free breakfast to accommodate for all.
But overall we had a lovely stay and will be back.
Bronwyn
Stayed 4 nights in Sep 2023
Response from Sam on 22 Sept 2023
We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
10/10 Excellent
Sean
2 Sept 2023
Sean
Stayed 1 night in Sep 2023
Response from Sam on 28 Sept 2023
Dear Mr. Sean,We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
Dear Mr. Bruce,We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
I don't know how long the property has been at this location, but it looked fairly new. It was very neat and well kept. The decor was contemporary, clean, and attractive. Parking was easy.
Philip
Stayed 1 night in Aug 2023
Response from Suraj on 28 Aug 2023
Dear Mr. Philip,We are absolutely delighted to receive your excellent review! Thank you so much for taking the time to share your positive experience with us.Your kind words truly brighten our day and serve as a testament to the hard work and dedication of our team. We are thrilled that you enjoyed your time with us and that we were able to meet your expectations in every way.Providing outstanding service and creating memorable experiences for our guests is our top priority, and knowing that we succeeded in doing so for you is incredibly rewarding.We sincerely appreciate your support and the trust you've placed in us. Should your future plans bring you back to this area, we would be honored to welcome you again for another exceptional stay.Once again, thank you for your wonderful review. We can't wait to have the opportunity to serve you again.Warmest regards,
10/10 Excellent
Pablo
31 Jul 2023
Disliked: Cleanliness
Pablo
Stayed 1 night in Jul 2023
Response from Sam on 1 Aug 2023
Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review and value your input as it helps us improve our services.If your travels bring you back to the area, we would be honored to have another opportunity to host you and showcase the improvements we've made based on your valuable feedback.Once again, thank you for sharing your thoughts with us. Your feedback is invaluable, and we hope to welcome you back in the future to provide you with a more enjoyable stay.Best regards,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review and value your input as it helps us improve our services.While we're glad to see you found aspects of your stay satisfactory, we also recognize that there were areas where we fell short of meeting your expectations. We apologize for any inconvenience or disappointment you may have experienced during your visit.At Fairfield Inn and Suites, we constantly strive to provide exceptional experiences for all our guests, and your feedback is essential in identifying areas where we can make improvements. Please rest assured that we will carefully review your comments and take necessary actions to enhance the quality of our services.If your travels bring you back to the area, we would be honored to have another opportunity to host you and showcase the improvements we've made based on your valuable feedback.Once again, thank you for sharing your thoughts with us. Your feedback is invaluable, and we hope to welcome you back in the future to provide you with a more enjoyable stay.Best regards,
8/10 Good
Travis
20 Jul 2023
Travis
Stayed 2 nights in Jul 2023
Response from Sam on 25 Jul 2023
Thank you so much for taking the time to leave us such an exceptional review! We are thrilled to hear that your experience with us was nothing short of excellent. Your kind words truly mean a lot to our team.We strive to provide outstanding service and a memorable stay for all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. Your feedback serves as a great source of motivation for us to continue delivering top-notch experiences.We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Once again, thank you for your glowing review. We sincerely appreciate your support.Warmest regards,
10/10 Excellent
Sharon
18 Jul 2023
Sharon
Stayed 1 night in Jul 2023
Response from Sam on 25 Jul 2023
Thank you so much for taking the time to leave us such an exceptional review! We are thrilled to hear that your experience with us was nothing short of excellent. Your kind words truly mean a lot to our team.We strive to provide outstanding service and a memorable stay for all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. Your feedback serves as a great source of motivation for us to continue delivering top-notch experiences.We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Once again, thank you for your glowing review. We sincerely appreciate your support.Warmest regards,
Thank you so much for taking the time to leave us such an exceptional review! We are thrilled to hear that your experience with us was nothing short of excellent. Your kind words truly mean a lot to our team.We strive to provide outstanding service and a memorable stay for all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. Your feedback serves as a great source of motivation for us to continue delivering top-notch experiences.We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Once again, thank you for your glowing review. We sincerely appreciate your support.Warmest regards,
10/10 Excellent
Marian
11 Jul 2023
Marian
Stayed 1 night in Jul 2023
Response from Sam on 1 Aug 2023
Thank you for taking the time to share your feedback with us. We sincerely appreciate your honest review and value your input as it helps us improve our services.If your travels bring you back to the area, we would be honored to have another opportunity to host you and showcase the improvements we've made based on your valuable feedback.Once again, thank you for sharing your thoughts with us. Your feedback is invaluable, and we hope to welcome you back in the future to provide you with a more enjoyable stay.Best regards,
Not many options on breakfast, one main dish had jalapeños and the other had Swiss cheese which couldn’t have either
Ken
Stayed 1 night in Jul 2023
Response from sam on 14 Jul 2023
Dear Mr. Ken,Thank you so much for taking the time to leave us such an exceptional review! We are thrilled to hear that your experience with us was nothing short of excellent. Your kind words truly mean a lot to our team.We strive to provide outstanding service and a memorable stay for all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. Your feedback serves as a great source of motivation for us to continue delivering top-notch experiences.We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Once again, thank you for your glowing review. We sincerely appreciate your support.Warmest regards,
Everything was great, we had a wonderful time visiting our family.
Ms. Parsons who works in the breakfast area, is such a joy to visit each time we go. She is one of the main reasons we stay at your property.
Richard
Stayed 3 nights in Jun 2023
Response from Sam on 7 Jul 2023
Thank you so much for taking the time to leave us such an exceptional review! We are thrilled to hear that your experience with us was nothing short of excellent. Your kind words truly mean a lot to our team.We strive to provide outstanding service and a memorable stay for all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. Your feedback serves as a great source of motivation for us to continue delivering top-notch experiences.We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Once again, thank you for your glowing review. We sincerely appreciate your support.Warmest regards,
Thank you so much for taking the time to leave us such an exceptional review! We are thrilled to hear that your experience with us was nothing short of excellent. Your kind words truly mean a lot to our team.We strive to provide outstanding service and a memorable stay for all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. Your feedback serves as a great source of motivation for us to continue delivering top-notch experiences.We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Once again, thank you for your glowing review. We sincerely appreciate your support.Warmest regards,
Great stay. Clean from the front door to the rooms. Friendly staff.
Verified traveller
Stayed 1 night in Jun 2023
Response from Sam on 29 Jun 2023
We would like to express our heartfelt gratitude for taking the time to leave such a wonderful review of your recent stay at our hotel. Your kind words have brought a smile to our faces and have made our day!It's truly rewarding to know that your experience with us exceeded your expectations. We strive to provide exceptional service and create a comfortable and memorable environment for all our guests, and it's delightful to hear that we succeeded in doing so for you.Your positive feedback about our hotel, amenities, and staff is immensely appreciated. We have shared your comments with our entire team, and they are thrilled to know that their efforts have made a difference in your stay.Thank you for choosing our hotel and for your kind review. We would be honored to welcome you back in the future and create more memorable experiences for you.Warm regards,
Rooms were very clean & quiet. Staff were very friendly.
Mandy
Stayed 3 nights in Jun 2023
Response from sam on 29 Jun 2023
We would like to express our heartfelt gratitude for taking the time to leave such a wonderful review of your recent stay at our hotel. Your kind words have brought a smile to our faces and have made our day!It's truly rewarding to know that your experience with us exceeded your expectations. We strive to provide exceptional service and create a comfortable and memorable environment for all our guests, and it's delightful to hear that we succeeded in doing so for you.Your positive feedback about our hotel, amenities, and staff is immensely appreciated. We have shared your comments with our entire team, and they are thrilled to know that their efforts have made a difference in your stay.Once again, thank you for choosing our hotel and for your kind review. We would be honored to welcome you back in the future and create more memorable experiences for you.Warm regards,
10/10 Excellent
Vijay
24 Jun 2023
Vijay
Stayed 1 night in Jun 2023
Response from Sam on 14 Jul 2023
Dear Vijay,Thank you so much for taking the time to leave us such an exceptional review! We are thrilled to hear that your experience with us was nothing short of excellent. Your kind words truly mean a lot to our team.We strive to provide outstanding service and a memorable stay for all our guests, and it's incredibly rewarding to know that we succeeded in exceeding your expectations. Your feedback serves as a great source of motivation for us to continue delivering top-notch experiences.We're delighted that you enjoyed your time with us, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to reach out.Once again, thank you for your glowing review. We sincerely appreciate your support.Warmest regards,
Very nice place to stay! Friendly staff, comfortable beds, and great water pressure for the shower!
Douglas
Stayed 1 night in Jun 2023
Response from sam on 29 Jun 2023
We would like to express our heartfelt gratitude for taking the time to leave such a wonderful review of your recent stay at our hotel. Your kind words have brought a smile to our faces and have made our day!It's truly rewarding to know that your experience with us exceeded your expectations. We strive to provide exceptional service and create a comfortable and memorable environment for all our guests, and it's delightful to hear that we succeeded in doing so for you.Your positive feedback about our hotel, amenities, and staff is immensely appreciated. We have shared your comments with our entire team, and they are thrilled to know that their efforts have made a difference in your stay.At Fairfield Inn and Suites in Bay City, we believe that our guests' satisfaction is of utmost importance, and your review reaffirms the hard work and dedication we put into providing an exceptional hospitality experience. We are committed to continuously improving our services and maintaining the high standards that have earned your praise.Once again, thank you for choosing our hotel and for your kind review. We would be honored to welcome you back in the future and create more memorable experiences for you.Warm regards,
10/10 Excellent
Anthony
2 Jun 2023
Anthony
Stayed 1 night in May 2023
Response from sam on 29 Jun 2023
We would like to express our heartfelt gratitude for taking the time to leave such a wonderful review of your recent stay at our hotel. Your kind words have brought a smile to our faces and have made our day!It's truly rewarding to know that your experience with us exceeded your expectations. We strive to provide exceptional service and create a comfortable and memorable environment for all our guests, and it's delightful to hear that we succeeded in doing so for you.Your positive feedback about our hotel, amenities, and staff is immensely appreciated. We have shared your comments with our entire team, and they are thrilled to know that their efforts have made a difference in your stay.At Fairfield Inn and Suites in Bay City, we believe that our guests' satisfaction is of utmost importance, and your review reaffirms the hard work and dedication we put into providing an exceptional hospitality experience. We are committed to continuously improving our services and maintaining the high standards that have earned your praise.Once again, thank you for choosing our hotel and for your kind review. We would be honored to welcome you back in the future and create more memorable experiences for you.Warm regards,
hank you for choosing to stay with us. We sincerely appreciate your decision to trust us with your accommodation needs. It was our pleasure to have you as our guest.We hope your stay was comfortable and that you enjoyed our facilities and services. Our team strives to provide the best possible experience, and we're thrilled to know that we could contribute to your positive experience.If there's anything else we can assist you with or if you have any feedback to share, please don't hesitate to reach out. We value your opinion, and it helps us continually improve our services.Once again, thank you for staying with us. We look forward to welcoming you back in the future.
Excellent service. Staff was great, is quite and super clean. Great service overall. Best stay in bay city.
Agustin
Stayed 1 night in May 2023
Response from Sam on 29 May 2023
Your positive review not only brings us a sense of pride but also serves as a testament to the hard work and dedication we put into ensuring the satisfaction of our valued guests. It is incredibly rewarding to know that we have exceeded your expectations and made your experience memorable.
Your positive review not only brings us a sense of pride but also serves as a testament to the hard work and dedication we put into ensuring the satisfaction of our valued guests. It is incredibly rewarding to know that we have exceeded your expectations and made your experience memorable.
8/10 Good
Casey
15 May 2023
Casey
Stayed 2 nights in May 2023
Response from Sam on 29 May 2023
Your positive review not only brings us a sense of pride but also serves as a testament to the hard work and dedication we put into ensuring the satisfaction of our valued guests. It is incredibly rewarding to know that we have exceeded your expectations and made your experience memorable.
Good afternoon, Thank you for leaving us a review. We strive to provide our guests with a comfortable and convenient stay, and we're glad that we were able to meet your expectations. It's especially heartening to hear that our staff made a positive impact on your stay. We take great pride in our team and their ability to provide exceptional service to our guests. Your kind words will be shared with our team members and will undoubtedly make their day. Thank you once again for choosing to stay with us, and for your wonderful words of praise. We look forward to welcoming you back to our hotel in the future.
4/10 Poor
Odessa
16 Apr 2023
Liked: Cleanliness
Disliked: Staff & service
I was charged $150.00 and not what the Expedia quote of 123.00
Why?
Odessa
Stayed 1 night in Apr 2023
Response from Suraj on 28 Apr 2023
Good afternoon, Based on the information you've provided, it's possible that what you are seeing is an incidental hold.It's important to note that an incidental hold is not a charge or a payment, and the funds are not actually debited from your account. Rather, they are simply set aside and unavailable for use until the hold is released.If you have any additional questions or concerns please let us know. Thank you,