Bay Harbor Islands Holidays

The only thing missing was breakfast. We were given drink vouchers, however we don’t drink.

I appreciated the close location to the beach. We were literally a walk across the street to the beach. Everything was walkable. The staff were attentive & present. Very helpful and friendly & accommodating. The lobby area always was clean smelling. I liked they provided complimentary bikes to ride, beach chairs & bottled water. What I did not like were the little bit of channels available on the tv. The stations they did have did not have service so it did not work. Would also recommend a full length mirror.

Good location, very walkable. Front desk staff is very nice.

Hotel floor and sheets were not clean

Our room had a lot of “minor” but noticeable things needing to be fixed giving it a bad look. I’ve stayed at hotels with less stars that had better conditions than our room at the Mondrian. We’ve stayed here before and did not have this same experience, but from the moment we walked in, the desk staff did not greet us, explain why she was running my card, didn’t offer the complimentary water or glass of champagne, or tell us to enjoy our stay and just walked away.