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Reviews of Heritage Le Telfair Golf & Wellness Resort

5 out of 5
Heritage Le Telfair Golf & Wellness Resort
Coastal Road, Bel Ombre, Bel Ombre

Reviews

9.2

Wonderful

Rating 10 - Excellent. 146 out of 205 reviews" "
Rating 8 - Good. 39 out of 205 reviews" "
Rating 6 - Okay. 11 out of 205 reviews" "
Rating 4 - Poor. 6 out of 205 reviews" "
Rating 2 - Terrible. 3 out of 205 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Manchandan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time with our two children at Heritage Le Telfair. Kids club and babysitting services were great. We managed to get an evening to ourselves at the adults only Indian restaurant where chef Harry Singh cooked up a delicious meal. Having Josh as our personal butler was fantastic, he ensured our every request was fulfilled without delay. Service in the restaurants and around the pool became a little slow as the resort became busier, so that could be an area for improvement.
Stayed 9 nights in Mar 2024

4/10 Poor

Geoffrey

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
My wife and I stayed here for 7 nights in February after having seen some recent press highlighting the hotel and new golf course. For context we stayed at The One & Only Saint Geran last year and have had 4 visits to Contance Belle Mare Plage over the last few years. The short review is that the Telfair is not a 5* hotel, it’s really a 3* at best. The hotel itself is pretty however good and service completely let it down. The food quality across all the restaurants, except the Chateau, is poor and no where near Belle Mare despite it being more expensive. The service is even worse with staff seemingly trying to avoid getting their attention, forgetting orders and being totally confused, and even on an occasion being rude. The guest rooms are perfectly good, slightly old but clean and spacious, and the golf courses are good fun. If you don’t care about food/service and just want to play golf and swim in a pool then the Telfair may be fine for you.
Stayed 7 nights in Feb 2024

10/10 Excellent

Abdullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymooners
One of the best hotels at Mauritius. Highly recommended for couples and family All staff ready to help you
Stayed 4 nights in Jan 2024

10/10 Excellent

Emma Charlotte

Travelled with partner
Incredible stay for our honeymoon
Stayed 6 nights in Nov 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place to relax
Beautiful resort overlooking the sea. Quite spacious and well designed. Several good restaurants to choose from all with different styles, 3 swimming pools, some sailing boats etc to use, a basic spa and some tennis courts. Service generally helpful. Nice place to spend a few days relaxing and feeling pampered.
Stayed 5 nights in Oct 2023

10/10 Excellent

Champa

Liked: Amenities
The resort was excellent and all staff was helpful and friendly Melvin was very helpful Anne Marie was excellent with her cleaning our room
Stayed 9 nights in Sep 2023

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2023

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with many activities and dining options. Le Château restaurant is a masterpiece.
Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2023

10/10 Excellent

Vicram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Heiko

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel in a beautiful surrounding; golf course outstanding; staff very well trained and customer oriented, however sometimes the last 5 percent in executing the service on the level of a leading hotel of a world is missing ; complaint management in all areas however excellent; different restaurants, vegetarian options could be in some places broader and more tasty; most of water sports and green fee included, which makes it convenient for the guest; very nice daily yoga classes and activity programs as well as an excellent equipped gym; also mountain bikes available, I did a nice ride up to Le Mourne. Coastal area around Bel Ombré with strong currents at this time of the year, I perceived the coast and beeches at the west coast around Le Mourne more beautiful, but that’s my personal view.
Stayed 5 nights in Jun 2023

10/10 Excellent

J&J

Stayed 4 nights in Jun 2023

4/10 Poor

Rahul

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Too much hassle - pretentious
It is a gorgeous property and spacious rooms, but that's about the only good thing about our stay. Everything is just way too much hassle with Telfair. Be prepared to face a mediocre, overprice food and having to book your dinners way ahead in their restaurants. The entire approach to how they manage this process is just far, far too much hassle for someone on a holiday. On the day of our arrival we were told - "we'll send you the info to your phone" about restaurants, options, activities etc which never came and we had to chase for it. Not a great start of the trip especially when you arrive late and are hungry, only to find that a) you can't get a table anywhere but at Anabella's (not suitable for vegeterians or children and overpriced), and the location of this hotel being to remote that you can't actually eat out either. If i was to describe this hotel stay in one word, i'd say "P
Stayed 5 nights in May 2023

6/10 Okay

Kalesh

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great Hotel, Not So Great Staff
The hotel is optimally located within walk-diatance to Manhattan's Time Square. The facilities were very new. However, check-in was unpleasant and the staff was not very friendly. Same for check-out: when i asked for late check-out (and expressed willingness to pay). The reception staff made me feel unwelcomed. Otherwise, i enjoyed the hotel.
Stayed 2 nights in May 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fantastic and we were very well looked after. The dining options are great and there's plenty of activities. Would recommend it!
Stayed 8 nights in May 2023

10/10 Excellent

Gregory

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Juste parfait
Stayed 9 nights in May 2023

8/10 Good

Kirsty

Stayed 8 nights in May 2023

10/10 Excellent

melina

Stayed 3 nights in Apr 2023

10/10 Excellent

Abby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful staff and beautiful resort

10/10 Excellent

Oussama, Courbevoie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is situated in Bel Ombre, which is perfect for those who want to explore the nearby attractions such as the Black River Gorges National Park, Chamarel, or the many cascades. Our 1st-floor suite had a balcony with views of the garden and the river. The room was spacious, measuring 60m²/650sqft, and equipped with all the standard amenities such as a minibar, safe, etc. For our dining plan, we opted for the half-board package and had the opportunity to dine at several restaurants, including Annabella's, the main restaurant, the beach-front C Beach Club, Le Palmier, and Savana, which is the Heritage Awali's primary restaurant. The food quality was generally good to very good, and we were quite satisfied with the restaurants. We had a blast trying out all three pools of the hotel, as well as the biggest one at Heritage Awali. They were all exceptionally clean, and we had so much fun. The spa was truly outstanding, and we had an unforgettable couple's massage. The team was incredibly professional, the setting was beautiful, and the experience was perfect. There are also a few cabanas scattered throughout the gardens, making for an excellent nap spot. The hotel also has a gym and offers local land and water experiences, which we didn't try but are sure are just as fantastic as everything else we experienced. The staff lived up to Mauritians' reputation for being warm and welcoming people. They went above and beyond to make our stay as enjoyable as possible.

10/10 Excellent

Pravir

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run friendly atmosphere. Excellent setting with great amenities. Couldn’t fault the dining options, we ate at all their restaurants & tried 3 of their ones on offer next door at Awali. Activities on offer were varied & interesting (men enjoyed their golf). We’ve previously been to Mauritius 7 times before but never to this hotel, it’s up their as one of our favourites.
Stayed 10 nights in Jan 2023

10/10 Excellent

Skye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed 5 nights with 2 kids. We have stayed in about 6 resorts now in Mauritius and heritage telfair is the best in all aspects so far.
Stayed 5 nights in Jan 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2023

10/10 Excellent

Kevan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An wonderful luxury resort on the south west coast of Mauritius. My wife and I stayed for
Stayed 7 nights in Dec 2022

10/10 Excellent

Shuayb

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding MEGA hotel in an excellent location
Completely organized from start to finish. Luxury rooms. Many stunning pools, a choice of restaurants and even a Chateaux with gardens. Nisha and Shamni will look after your EVERY need. OUSTANDING.
Stayed 1 night in Sep 2022

10/10 Excellent

Farai

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled as a family with a toddler and 4 adults and we all managed to find things to do. I would recommend taking the AI package and if possible do 7 nights as there is a lot to do at the resort and the island. The attention to details down to slippers for the toddler was wonderful. The staff is very helpful and credit to our the young lady looking after our group Sharmine, she managed to keep track of the group and tried to make sure we got to try as much as we could with the kids and also as adults. If you decide to take trip to town Widley is ther person he is amazing and very knowledgeable about the island and made our outing one to remember. Would I return? yes, is it children of all ages friendly? Yes.
Stayed 5 nights in Aug 2022
Response from Kavi Lutchmiah on 19 Aug 2022
Dear Guest,Thank you for highlighting your holiday escapade at Heritage Le Telfair on Expedia.We are happy to note that you have been captured by the quality of our services and the service-oriented attitude of our team members.We can only thank you for having given us the opportunity to serve you as our guests and provide customer satisfaction. We once more reiterate our thanks for your review and look forward to seeing you in the near future.Best regards,Kavi Lutchmiah

10/10 Excellent

Colin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a truly wonderful hotel, one of the nicest I have stayed in. It is a large acreage, beautifully maintained everywhere. The grounds are spectacular, extensive with mature trees and plants, winding paths, beautifully lit at night. Many interesting restaurants with a variety of foods. Service was top notch. All the staff were friendly and extremely helpful. Our personal concierge, Ashni, managed every aspect of our stay. We met her daily, she was fantastic. You could not hope for anything more from a 5* hotel. It was full but with so much space it did not feel like it (plenty of available sunbeds by the beach!). As you'd expect its fairly pricey nonetheless great value.
Stayed 14 nights in May 2022

10/10 Excellent

Marsha

Stayed 5 nights in Apr 2022
Response from Christophe Ramdiane on 28 Apr 2022
Dear Marsha, We thank you for the review and look forward to welcome you back for another memorable stay. Best Regards, Christophe Ramdiane

4/10 Poor

Katarzyna

Travelled with family, Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
The staff were awful
Stayed 11 nights in Mar 2022
Response from Christophe Ramdiane on 28 Apr 2022
Dear Guest, Dear Guest, We thank you for the review and look forward to welcome you back for another memorable stay. Best Regards, Christophe Ramdiane

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful upgraded Plantation Style Resort. All amenities are top notch, Staff was outstanding and devoted personal assistant that checks in on you daily for anything you need. Only drawback was that food prices were on the high side. Plenty of activities to do and Golf Course was excellent and challenging.
Stayed 6 nights in Mar 2022
Response from Christophe on 31 Mar 2022
Dear David, Thank you for taking the time to share your views with us following your stay at Heritage Le Telfair Golf & Wellness Resort. We are indeed very pleased to be made aware that you have enjoyed your stay and that our team has been able to meet and exceed your expectations. Thank you once again for your valuable feedback, which will indeed help us immensely to improve our service delivery. We look forward to the soonest opportunity of welcoming you back for another wonderful recalls. Sincerely, Christophe Ramdiane

8/10 Good

Venkatesh

Stayed 1 night in Feb 2022

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing stay in every aspect. I'm a fussy guest when it comes to hotels, but honestly I couldn't fault this place. The staff, service, facilities, food and in general every aspect was so well catered for
Stayed 1 night in Jan 2022
Response from Kavi on 25 Jan 2022
Dear Emma, Thank you for taking the time in reviewing your recent stay at Heritage Le Telfair Golf & Wellness Resort. We are very pleased to read that you have thoroughly enjoyed your stay with us and that the resort and services offered were up to your expectations. The team and i look forward to welcoming you back in a near future. With our warm regards, Kavi Lutchmiah Executive Asst Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great stay! Would love to come back soon!
The hosts were all very welcoming. We were there to celebrate our wedding anniversary and our host sent us a card written by hand. The atmosphere in the hotel was great with music at the bar. The food was delicious.
Stayed 1 night in Dec 2021
Response from Kavi on 25 Jan 2022
Dear valued guest, Thank you for taking the time in reviewing Heritage Le Telfair and its annexed services. We are very pleased to read that you enjoyed your stay with us and our team walked the extra mile for the celebration of your wedding anniversary. The team and i look forward to welcoming you back in a near future. With our warm regards, Kavi Lutchmiah Executive Asst Manager

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent golf course and on-site kitesurfing with Kiteglobing.
Stayed 7 nights in Oct 2021
Response from Kavi on 7 Nov 2021
Thank you for taking the time in reviewing Heritage Le Telfair Golf & Wellness Resort. We are delighted to read that you thoroughly enjoyed your stay with us. With our warm regards, Kavi

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place! Looked after, great food, amazing golf course, lovely spa.
Stayed 9 nights in May 2018
Response from Christophe Ramdiane on 22 Feb 2021
Dear Guest, Thank you for your review following your stay at Heritage Le Telfair Golf & Wellness Resort. We are absolutely thrilled to see that you had the pleasure of enjoying all that our resort has to offer. We look forward to welcome you for another memorable experience. Best Regards, Christophe Ramdiane

10/10 Excellent

Fiona

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolute Mauritian luxury !!
From the time you step into reception you are treated like royalty with personal attention beyond expectation. The grounds are beautiful and well kept with so many different areas to relax and enjoy. A wide range of entertainment options for all types of travelers. The food is excellent with various options and meal selections. The rooms are gorgeous with such fabulous decor and and comforts. Especially loved the coffee pods and the big balcony with a lovely view of the beachfront. Check in was quick and efficient with your personal programme set up by your guest relations assistant. This is a highly recommended hotel of a 5 star plus quality and you are guaranteed to come home relaxed and refreshed.
Stayed 1 night in Feb 2020
Response from Michel Fredric on 2 Mar 2020
Dear Guest, Thank you for taking the time to post this feedback following your recent stay with us. We are thrilled to read about your appreciation of our resort facilities and service. Rest assured that your comments will be shared with our dedicated team for their hard work and commitment. We look forward to welcoming you back again soon. Best regards, Michel Fredric

8/10 Good

Chloe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to switch off and unwind
Fantastic 10 days at the resort where we tried all the restaurants and spa. Food was amazing with plenty of variety. The only watch out is the cost of alcohol if you're on half board as it can quickly add up. Beautiful sunset bar, fully equipped gym with cardio machines and weights.
Stayed 10 nights in Oct 2019
Response from Kavi on 13 Nov 2019
Dear Guest, Thank you for taking the time in reviewing Heritage Le Telfair and we are pleased to read that you have thoroughly enjoyed your stay amongst us. The pricing of alcoholic beverages is at par with any hotel of this category. Guests also have the option of upgrading their meal package to Gourmet Bliss where they have the possibility of dining around in the 11 restaurants of the domaine, a wide selection of alcoholic drinks, wines and house champagnes, green fees and shared golf carts comes without supplement. The team and i look forward to welcoming you back to our sunny shores in a near future. With our warm regards, Kavi Lutchmiah Executive Asst Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Kavi on 8 Nov 2019
Thank you for having taken the time to review Heritage Le Telfair with a 5 star rating. The team and i look forward to welcoming you in a near future. With my warm regards, Kavi Lutchmiah Executive Asst Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2019
Response from Kavi on 27 Aug 2019
Thank you

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2019
Response from Kavi Lutchmiah on 9 Jul 2019
Dear Guest, Thank you for taking the time in reviewing Heritage Le Telfair. We are delighted to read that you have had a fantastic stay with us. With our warm regards, Kavi Lutchmiah Executive Asst Manager

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing and beautiful resort hotel
A great resort with really impressive service. Easy to slip into a bit of a Heritage bubble (as the resort as everything you need) but was a great way to relax and unwind for a few days at the end of our holiday.
Stayed 3 nights in May 2019
Response from Kavi on 28 May 2019
Dear Guest, Thank you for taking the time in reviewing Heritage Le Telfair. We are delighted to read that you were impressed with the level of service provided at the resort and that our team has been up to par with your expectations The team and i look forward to welcoming you once again in a near future With our warm regards, Kavi Lutchmiah Executive Asst Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had to pay a supplemental charge for my daughter staying with me that was almost as much as the cost of the room itself. Wish I had known up front
Stayed 1 night in May 2019
Response from Kavi on 28 May 2019
Dear Guest, Thank you for taking the time in reviewing Heritage Le Telfair. We would like point out that when one makes a booking online, he/she is requested to specify the number of persons who will reside in the Suite following which you do obtain a booking confirmation. Obviously any additional persons comes at an extra cost. The price of the extra person also differs according to the room category, meal plan booked, etc... Therefore it is important that one does make the booking right the first time to avoid such unnecessary hassles at the time of check-in. Hoping that you have enjoyed your stay at Heritage Le Telfair, the team and i look forward to welcoming you in a near future. With our warm Regards, Kavi Lutchmiah Executive Asst Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff, great rooms and a lovely pool and beach.
Stayed 7 nights in May 2019
Response from Kavi on 28 May 2019
Dear Guest, Thank for your review and look forward to welcome you back to Le Telfair for another memorable experience. Kind Regards, Kavi Lutchmiah

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in May 2019
Response from Kavi Lutchmiah on 16 May 2019
Thank you for taking the time in reviewing Heritage Le Telfair Golf & Wellness Resort. The team and i look forward to welcoming you back in a near future.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are extremely attentive and would check with us a number of times a day whether we needed anything or they could help organise anything for us. Very friendly place and we were well looked after. Beautiful hotel and resort.
Stayed 10 nights in Mar 2019
Response from Michel Fredric on 9 Apr 2019
Dear Guest, Thank you for taking the time to post this feedback following your recent stay with us. We are thrilled to read about your appreciation of our resort facilities and service. Rest assured that your comments will be shared with our dedicated team for their hard work and commitment. We look forward to welcoming you back again soon. Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019
Response from Michel Fredric on 20 Jan 2020
Dear Guest, Thank you for reviewing Heritage Le Telfair Golf & Wellness Resort. We look forward to welcome you back. Best Regards, Michel Fredric

8/10 Good

Nicolas, walton upon thames

Liked: Staff & service, property conditions & facilities, room comfort
Could be better for a 5 star VIP hotel. Lack of continuity in service and poor housekeeping
Stayed 15 nights in Jan 2019
Response from Kavi Lutchmiah on 29 Jan 2019
Dear Guest, Thank you for taking the time in reviewing Heritage Le Telfair which helps us in improving our service delivery. The team and i look forward to welcoming you back in a near future. With our warm regards, Kavi

10/10 Excellent

A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and decent resort, nice restaurants, nice beach, nice rooms, nice hotel environment
Stayed 4 nights in Dec 2018
Response from Kavi Lutchmiah on 1 Jan 2019
Dear guest, Thank you for taking the time in reviewing Heritage Le Telfair. We are pleased to read that you have enjoyed the many facets of this beautiful resort. The team and i look forward to welcoming you soon. Happy new year Kavi Executive Asst Manager

8/10 Good

Shane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing spot! Service was exceptional, we felt like we were very well taken care of, highly recommend
Stayed 1 night in Nov 2018
Response from Michel Fredric on 13 Nov 2018
Dear Guest, We thank you for your positive feedback following your stay at Heritage Le Telfair Golf & Wellness resort. We look forward for another memorable experience in the paradise. Sincerely. Michel Fredric