2/10 Terrible
Marla M.
14 May 2024
Disliked: Cleanliness
DO NOT RENT THIS HOUSE
We actually did not stay,We were coming for our granddaughter 3rd birthday. Right before our trip our granddaughter was admitted into a Children’s Hospital with Vovid and RSv and was allowed no visitors due to how very sick she was. I explained everything to host who replied sorry. I then asked if we could come another time and they asked when. I gave some dates then was ignored completely after that. I then asked for refund (almost 500$) and their reply was read cancellation policy. Doesn’t matter what you have going on they’re keeping your money. We live 15 hours away and there was no reason to come. I almost understand no refund but I don’t understand not giving a credit. I’ve never seen a host do this and it was my bad that i didn’t notice or I would have never booked it because you never know what May come up. Very unprofessional!!!!!
Marla M.
Stayed 2 nights in Feb 2024