Bene Vagienna Holidays

Overall, our stay was enjoyable. The location of the hotel was good for transport and main areas of Genoa. The area was not the quietest and was quite sketcy. Breakfast was fresh but not vast. Staff were friendly and the room was of good size for 3 people.

The hotel needs updating. Decor and furniture are outdated. There was no hot water in the shower. No USB ports but adapter was provided after requesting one. Curtains are sheer so the sunlight streams through which made sleeping challenging.

I was very disappointed with my stay at this hotel. There was hardly any staff available, and no one was there to assist us properly. We even had to carry all our luggage upstairs ourselves, as there was no staff to help. The room was extremely dirty — especially the floor. It was so unclean that I had to ask for slippers just to be able to walk inside the room. Instead of bringing them to my room, I was told to go down to the reception and collect them myself. This is not the level of service I expect from a hotel of this standard. Very disappointing experience overall.

Great breakfast,clean and good service by the staff

Beautiful beautiful hotel just gorgeous old school Italian service and property has maintained its charm and grandeur