Benton Harbor Hotels

"Clean, modern, great breakfast, gym and indoor pool"

"Terrible customer service. Front desk are not trained and just tell customer inaccurate information. I called to see how to cancel my reservation because of the snow storm that was coming in awhile back and the front desk woman who answered the phone told me yes I can cancel. “I asked if I would get the $149 refund “ she said yes and that she would cancel as soon as she was done help another customer. I never got the refund. Went back and forth with Expedia who had to contact the hotel who now said I can not have a refund because policy is to cancel through Expedia. I would have been happy to do that at the time had the worker told me that was the process and not assured me she would take care of it. I will share my experience with everyone I know because I know the manager (who I called many times and left a message) had the ability to make this right and take the opportunity to address the worker and train them so this did not happen to another customer. "

"It was a excellent hotel. The rooms were clean and comfortable. Breakfast was great. Lots of choices. Close to restaurants and shopping. Staff was friendly and helpful. Definitely will stay again."

"Positive: Breakfast was very good and bed was comfortable. Negative: Pool was closed and I did see a cockroach in the room. "

"This was one of the most well stocked houses we’ve ever stayed in. I feel like I didn’t even need to use the items I brought with me (shampoo, body wash, body spray, lotions, blow dryer and even feminine products (which was a LIFESAVER). We had 2 teenage girls with us and they were delighted by the vanity with the makeup tools. They also had a blast with the pool table and hot tub. It was super clean, the beds were comfy, and the house itself was beautiful. We would definitely stay here again!"

"Great place! Nice views of the lake, close to all the cute lakeside towns, and the hot tub was a great addition to a cold spring week stay. Very spacious and sociable for a family vacation."

"Don't book this location. The property is currently under construction. Pool and hot tub were closed. There was no breakfast. The first room we were assigned had no functioning light in bathroom or the vanity area. In the next room that they assigned us, the toilet was not properly attached to the floor and rocked forward when you sat down. In the night I noticed leakage around the toilet. It was half way across the floor in front of toilet and reached the tub. Don't know if it was sewage of fresh water, but didn't want to step on that coming out of the bath. When I reported it, the voice on the front desk ring doorbell couldn't be bothered to show up in person. He did assure me that he would look into it, in a condescending way that made me think that he believed that I forgot to close the shower curtain and the water was my fault. No apology was given. "

"Found hair in the shower, which was totally gross and not sanitary at all. To make matters worse, there wasn't even a complimentary breakfast, which is a bummer. The staff seemed pretty checked out, I even saw one of them sleeping! Definitely not the experience I was hoping for."

"Staff were very kind, and accommodating "