Kolkata Hotel Guide - Benu Bana Chaya Lake hotels in Kolkata, India.

"The hotel itself is nice just dissapointed with the Residents Lounge which was an additional cost but was really very poor. The food never got replenished and seems like hotel policy to start late but finish on tome so it doenst have to provide food or drinks for the full duration We pointed this out at the tome and at reception when checking out and this was acknowledged as poornbut no offer made as gesture of good will Not great customer service "

"Clean rooms, decent breakfast, convenient location."

"This is not a hotel, rather a guest house. The front door is locked between 11pm to 7am and you would need additional help if you need to go out or get back in during that time. Also there’s no housekeeping. If you want your room to be cleaned, you would need to stay in your room during the day so that it can be cleaned in your presence. The owner doesn’t trust the staffs so they don’t get spare keys to enter the room. "