In-room safe, iron/ironing board, free WiFi, bed sheets
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Reviews of Knights Inn Berea

1.5 out of 5
Knights Inn Berea
715 Chestnut Street, Berea, KY

Reviews

6.6
Rating 10 - Excellent. 48 out of 197 reviews" "
Rating 8 - Good. 49 out of 197 reviews" "
Rating 6 - Okay. 40 out of 197 reviews" "
Rating 4 - Poor. 21 out of 197 reviews" "
Rating 2 - Terrible. 39 out of 197 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities
Overall great place
Stayed 2 nights in May 2024
Response from Sunil Patel on 7 May 2024
"Dear Vanessa: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sunil Patel on 1 May 2024
"Dear Eric: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 Excellent

Gloria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a late check-in, but the owner was there to greet us. Very personable & kind. We will definitely stay there again!
Stayed 1 night in Apr 2024
Response from Sunil Patel on 7 Apr 2024
"Dear Gloria: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The jacuzzi tub worked great! Could have been a little quieter but overall, it was relaxing. Could have used a little cosmetic upkeep here and there but we would definitely stay again.
Stayed 1 night in Apr 2024
Response from Sunil Patel on 3 Apr 2024
"Dear Angela: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

2/10 Terrible

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing good was the water pressure in the shower. The room smelled, the sheets, towels, and wash rags were stained. The blanket had cigarette burns in it. There was yellow stuff in the bottom of the fridge (idk if it was Mt. Dew or pee). There was mold on the bathroom ceiling. Painting peeling off the walls. The room was filthy. I booked the room for two adults, 1 child and the guy working said i only paid for 2 adults. I even showed him my email receipt Expedia sends. He wouldnt listen, so had to pay extra or continue arguing with him. I just paid it because it was late and we had been driving for 5 hours. I have pictures but i don't see anywhere to share them We will NEVER stay there again
Stayed 2 nights in Feb 2024
Response from Sunil patel on 12 Feb 2024
Sorry for inconvenience

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
The knightjjk s In. Looked Great I was under new owners and so far they are doing a fantastic Job…..very glad they still had my Hot Tub Room……
Stayed 2 nights in Feb 2024
Response from Sunil Patel on 10 Feb 2024
"Dear Joseph: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this property & our room! We will definitely be back!! The jetted bathtub was amazing. Everything was soooo clean & nice.
Stayed 1 night in Dec 2023
Response from Sunil Patel on 29 Jan 2024
"Dear Alicia: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

4/10 Poor

Brian

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
New owners. Taking over a disaster but slowly fixing it up. Excessive noise from room above, could hear every footstep
Stayed 1 night in Nov 2023
Response from Sunil Patel on 15 Nov 2023
Sorry For Inconvenience

6/10 Okay

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2023
Response from sunil patel on 9 Nov 2023
"Dear Valued Guest: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

6/10 Okay

David

Travelled with partner
Stayed 1 night in Oct 2023
Response from Sunil Patel on 23 Oct 2023
"Dear Valued Guest: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 Excellent

Kyung-il, Bogart

Travelled with family
Liked: Cleanliness, staff & service
Old facility but at least beading is clean. I visit this area very often and definitely will come back.
Stayed 1 night in Oct 2023
Response from Sunil Patel on 8 Oct 2023
"Dear Valued Guest: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable
Stayed 1 night in Aug 2023
Response from Sunil Patel on 15 Aug 2023
"Dear Valued Guest: Thank you for staying with us. We are glad that you were satisfied and enjoyed your stay with us. We strive hard to satisfy our customers and reviews like this motivate us to do better. Thank you once again for your feedback, we look forward to see you again !”

8/10 Good

Carl

Made for Artisans
Hotel and rooms are dated and in need of repair.
Stayed 1 night in Apr 2023

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Old and run-down
Stayed 2 nights in Apr 2023

4/10 Poor

David

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disappointed in lack of breakfast
Serving just powdered donuts is not sufficient for saying they serve breakfast.
Stayed 1 night in Mar 2023

2/10 Terrible

Joseph

Stayed 1 night in Mar 2023

4/10 Poor

Frances

Stayed 1 night in Mar 2023

6/10 Okay

Arthur

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Place needs updated and cleaned up.
Stayed 2 nights in Mar 2023

2/10 Terrible

Justin

Stayed 1 night in Mar 2023

8/10 Good

Seth

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in Feb 2023

6/10 Okay

Mark

Stayed 1 night in Feb 2023

2/10 Terrible

Samantha

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I'll never go back
The employee seemed like he didn't want to be bothered. The room was not cleaned found empty vodka bottle, beds hard, pillows like postage stamps, door wouldn't close without being slammed and headboard fell off the wall
Stayed 1 night in Jan 2023

8/10 Good

Jenn

Travelled with partner
Liked: Staff & service
This place was an ok stop in a pinch
Stayed 1 night in Dec 2022

4/10 Poor

Nancy

Travelled with family
Disliked: Amenities
Tv was not working, no hot water, could not connect to wf password wasn't working, had trouble with the heat, and no soap to wash hands.
Stayed 1 night in Dec 2022

6/10 Okay

allan

Travelled with family
Liked: Cleanliness, staff & service
location

8/10 Good

Joel

Liked: Staff & service
Disliked: Amenities
Friendly staff and nearby convenience stores and dining options.
Stayed 3 nights in Dec 2022

10/10 Excellent

Casaundra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s was good
Stayed 1 night in Dec 2022

10/10 Excellent

Reginald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Marc

Disliked: Staff & service
Double charged for the room and the property claimed no responsibility

2/10 Terrible

Kimberly

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were only going to be there for a couple nights, so were fine with a budget motel. However, I still expect cleanliness. There were cigarette ashes where they had been put out in the draws and even cigarette butts in them as well. There was no working phone in our room, it (cord and all) was in the nightstand drawer. Also in the nightstand drawer was our smoke detector, hence no smoke alarm working in our room. We killed several small bugs the one night we were there. The didn't look like bed bugs i don't think, but they were bugs. When starting to get in the shower, there was a cockroach. We woke up to the small fridge leaking lots of water in the floor. I called the desk (on my cellphone) and the man working came to our room. He said his people would be there at 9 and would come fix it. A woman showed up with one of the small jack o lantern halloween buckets and a rag, looked at the water and left...to never return. At this point I asked for a refund for our 2nd night. (we only stayed the first night). I was told the owner would call me that evening. He said he would be at the property at 7pm. He refused to call him for me then (about 930 am) and said he would have him call me. This was almost a week ago, and still no phone call. I understand this is a budget hotel, and did not expect the Hilton. However, cleaning the room thoroughly would have made it much better. The photos online are absolutely deceiving and are nothing like our room was. Never again.

8/10 Good

Gary

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
Owners very cordial. clean and affordable. Coffee and donuts third rate, though.
Stayed 1 night in Oct 2022

4/10 Poor

HOWARD

Disliked: Staff & service, property conditions & facilities, room comfort
Changed but not for the better
When I went to shower after driving for 6 hours, I could not take as shower because the tub had the wrong type of spout installed. It had no Shower Head diverter on it. There was no stopper for the tub, either built in or a rubber one to put in. there was no information on restaurants in the town in the room and no TV channel guide in any drawers. There was a, however Gideons bible there. They advertised a free breakfast but it they meant a Continental Breakfast which in reality was a few ;one bite cake doughnuts and old stale coffee. I had thought that Knights Inn had changed in the years since I had not been using them and indeed it had. If possible it had gotten worse.
Stayed 1 night in Oct 2022

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean room. Quick check-in. Nice and easy.
Stayed 1 night in Oct 2022

2/10 Terrible

Steve

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There was nothing good to say, it was really bad.
Stayed 2 nights in Oct 2022

6/10 Okay

ROBBIE

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
needs updated bad like close to restaurants
Stayed 1 night in Oct 2022

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the location and the staff. The price was a welcome relief from all the inflationary prices we have all been forced to endure. The room was simple but clean. We bought kleenex and toilet paper, but just because we were already at WalMart. I'm sure if we had asked, they would have brought us some. They were happy to bring us extra washclothes and hand towels. I would say the only negative was someone stomping around in the room above us at all hours. Seriously sounded like they were wearing army or cowboy boots. Woke us up frequently. Next year we will ask for a second floor room! LOL
Stayed 2 nights in Oct 2022

2/10 Terrible

Jonathan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Being charged 7 nights and never stayed one. Host was on drugs. Had a water bottle with a picture of Narcan on it. These dirty people are lying thieves. Please stay away from here.
Stayed 7 nights in Sep 2022

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel was clean, colorful, and very friendly. We were so happy with our stay especially for the price!
Stayed 1 night in Oct 2022

8/10 Good

Nathan

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Berea
The maintenance man was very prompt. There was trash behind the door when we first entered. It never disappeared. Something black on the wall by the heater.only 1 light working in the room, besides the light over the sink. The personnel were friendly and helpful. They were prompted in responding. Continental breakfast is coffee and donuts.
Stayed 3 nights in Sep 2022

4/10 Poor

Jenny

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We stayed there in 2019 and it was a clean decent place to stay. I was very disappointed in our room last night. We stayed in a different section.It was dirty, holes in the walls, the door was warped and didn't shut well at all. The entire room was dirty. They only gave us 2 towels for 4 people and one wash cloth. I didn't see any bed bugs but I could tell where they had had them before.
Stayed 1 night in Sep 2022

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mice ridden room
We ended up leaving the room. The room was the most disgusting thing I have ever seen! There were mice flies dirty just plan nasty. I would not allow my pet to sleep in that Filth!
Stayed 1 night in Sep 2022

10/10 Excellent

Nancy

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Aug 2022

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mouse droppings. Yuck!
Absolutely disgusting! Mouse droppings everywhere and would not offer refund. Unacceptable! Was in room less than 5 minutes. Poor front desk attendant got stuck with this situation. Owners are cheapskates and have NO customer service skills. Apparently expecting people that book your most expensive room to downgrade in rooms with no compensation and feel comfortable and not disgusted is what these worthless owners expect. They should expect a visit from the health department because they will be knocking at their door soon enough. They denied there were mice droppings. Here's the proof! Your front desk attendant even saw the proof in the bathroom. Liars and cheapskate!!! Beware. Go down the road.
Stayed 2 nights in Jun 2022

2/10 Terrible

Christina

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Would not recommend
This was not a hotel. This is a motel. Air didn’t work. Remote didn’t work. Phone didn’t work. Continental breakfast was donuts and coffee. Stairs not safe. We had one towel. Bed moved if you barely moved. Staff was nice but would not recommend unless just want cheap place to stay.
Stayed 2 nights in Aug 2022

10/10 Excellent

Abigail

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Real Macaws!
This was the best little stay we could have asked for. The view was great. Front desk staff was amazing...and the real macaws were a treat for our nugget. She loved talking with Leon & Apollo & meeting the baby macaw. She enjoyed the donuts in the morning & her conversations with James as well. Momma would have preferred to have more for breakfast than donuts. Otherwise, we took pics with the beautiful painted wings to add to her collection of pics. We would absolutely love to stay again. Thank you!
Stayed 1 night in Jun 2022

2/10 Terrible

Gregory

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty, front door has gap at bottom, mold in bathroom, neighbors in next room fought and argued all night, kids screaming all night.
Stayed 1 night in Jun 2022