Bergonda/Bergüenda Holidays

I liked the location of the property it was in a nice area and close to public transportation. It was clean and the staff was amazing. My only complaint is that the doors to the rooms are heavy and impossible to close quietly.So every time someone enters or exits their room it is loud . The breakfast buffet was really good too.I would definitely stay there again even with the loud doors.

The hotel staff were amazing ! They were so helpful with any questions or how to get anywhere. The room was clean and new feeling. Highly recommend this hotel!

Clean room. Walking distance to museums / stadiums. Restaurant / bar service could be improved with extra staff, one sever for both is not sufficient.

We were a little disappointed with our stay. Most staff (reception and housekeeping) were not too friendly. The room configuration was not convenient - barely had a window, closet location and storage was not efficient, bathroom setup was inefficient - no door separating bathroom sink from rest of the room. If someone is sleeping while another person is using sink or showering, they might get woken up. Shower stall extremely small. Shower door opens into sink area so if someone is in front of the sink and someone else wants to exit the shower, the person in front of the sink has to get out of the way. (Maybe these things only applied to the room we received.) These, along with some other minor things make this hotel not feel like a nice 4 star hotel: soap and shampoo were of low quality and soap dispenser near sink and shower did not work easily; breakfast had a lot of choices and variety but was not stellar. Bed and pillows and bed linen not too comfortable. We requested a double bed but got 2 twin beds. We understand that the hotel was fully booked when we checked in, but staff had a dismissive attitude when we tried to request a double bed even the next day. Lobby is lovely.

Excellent location with department stores nearby. Great connection via Metro from Bus Station. Lots of restaurants nearby. 10 minute walk to Old Town and about 20 minutes to Guggenheim. Very friendly staff on reception, with useful tips for eateries. The communal area on the 6th. floor is very useful if you want to cater for yourself (kettle, microwave, fridge etc.). The only problem is that the building itself is intrinsically noisy, because it is a metal structure with flimsy dividing walls built within the shell of an old building. Footsteps, conversations and particularly the cleaners' trolleys echo around the building. I was woken at 7:00 each morning by such noise, which is Ok if you are doing the Camino but not so good if you want to relax. We did not use the bar, cafe or have the buffet breakfast but these all looked popular.