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"Love the aesthetics of this place. Feels like a historical property as it is. Elevators can barely fit three people but you can only do so much working within the restrictions of a historical site. Staff was top notch. Cozy room, clean and comfy accommodations at a decent price. Would stay again if I go back to Richmond. "

"Loved it "

"I travel for work to shortpump often and this is my favorite hotel in the area absolutely top-notch"

"They were great. Was able to get me and my family in for 2 nights because our other hotel Hampton A/C broke and they would not fix. Hyatt was so much better and had more food and shopping to get to quickly."

"The hotel does not look like it’s in the best part of town, but the interior is really great and the bed was very comfortable. "

"Everything was great! The hotel was excellent, super clean and had several onsite restaurants. The valet guys were so friendly. "

"The hotel was very clean. The fitness room was great."

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"Great breakfast. Great front desk staff. Clean. The pool is nice. Only downside was a rather sizable sheetz construction project making it a little bit difficult to enter and exit the property. Summer 2025. "