Bernardos Holidays

Just an average 3 star experience really. Nobody went out of their way to make the stay exceptional as hospitality forward attitude nor anyone did a terrible job either. There is no GYM on property, despite asking around several times to figure out how to improvise instead, only on the last 2 days I come to find out there was a local gym they have the agreement with that can be used for 10Euro daily charge. This was an important amenitie to me as an athlete and it shouldn't have been this hard to find out this information. All front desk staff should know. Rooms were pretty standard, little bit on the small side. Showers were hot but no-door design always makes a mess on the floor. Breakfast was decent and fair value for the price given the convenience of it. If you are foodie or in Madrid to experience the food, you can certainly will do better outside for less the price. Location was good, everything you'd ever need is walking distance.

Muy buena ubicación; cuarto pequeño pero acogedor

Very nice rooms with great view of Gran Via. Excellent location. Hotel includes nice touches (water, eye masks) to make stay extra comfortable.

Great location, charming old-world vibe, and outstanding staff. Breakfast was a highlight. However, uncomfortable beds, a leaking shower, and no AC hurt the experience. Rooms are also small—best for up to four people. Overall, not a place we would return to.