Bernuy-Zapardiel Holidays

The initial impression was okay, but it quickly changed when they locked the hotel and locked me out in the middle of the night with no sign or prior notice. The phone rang multiple times without anyone answering. While I appreciate that they extended my stay upon my request, which I paid for, I was hurried to pay, as if I were running away, and they woke me up in the middle of the night. I already provided my card as a guarantor, so running up to my room to wake me up from sleep was totally uncalled for. Yet the overall service was average. Breakfast is charged per room at every other hotel, but they insisted on charging per head even though breakfast was used only once.

Great helpful service, great location, great breakfast! We would definitely stately stay here again. The front desk helped us with dinner reservations, tours, and gave us a free upgrade. Overall a very positive experience!

Beautiful hotel in a very central location. While it opened only recently, there were no noticeable teething issues. The rooms were well appointed, clean, spacious, and well designed. The common amenities were also beautiful and they had cool, interesting programming like a film screening and yoga class. The pool was small but very refreshing providing welcome relief from the heat. Would definitely stay again!

The hotel was great. The staff were really helpful, the breakfast was delicious and the view from the top was beautiful. Thank you

Incredible hotel in the heart of Madrid. Staff were very helpful and friendly (even helped with calling us a cab bc of our early morning flight). The room was clean and modern with comfortable bed. There hotel even had a flamenco show at the theater during our stay (we weren’t able to attend during our travel schedule, but would love to for future visits).