Berrocal Hotels

"Didn't have breakfast "

"We booked a SPA hotel but Spa was not operational. The hotel did not inform us before arrival despite knowing about that for several days. When we asked at check-in the person at reception effectively said ‘it’s not our problem’ and was really quite rude and unwelcoming. That was a shame because it created a very poor impression and made us feel unwelcome when there was no need. Simple caring customer service could have handled it. Hats off to Expedia who helped to make amends. As for the hotel, it’s really very nice, but I think it cares more about itself than its customers "

"The room was clean and staff was kind and helpful."

"Out of town quick easy place to stay, a bit run down "

"Amazing views across to the town. Immaculately clean pool area. Friendly staff "

"Fue nuestra primer experiencia saliendo de paseo con nuestro bebé de tres meses. La experiencia no pudo ser mejor. El dueño y su staff se preocuparon en todo momento porque mi familia estuviese cómoda y segura. El desayuno de cortesía fue fenomenal. El pueblo tranquilo, y está muy bien si lo que deseas es explorar Huelva y alrededores. Nosotros fuimos en coche y usamos el hostal como centro de operaciones. Gracias mil!"

"The hotel & staff were excellent, the breakfast choice was superb. Left a passport by mistake in the hotel room safe, hotel staff got it to us by courier the next day, big thanks to the staff."

"The property was charming and as described on the website. Very good facilities and beautiful gardens. The orange and lemon trees felt very exotic! San Lucar is a pretty's town, a short drive or train ride from Seville. Antonio went above and beyond in answering our queries and giving us advice on our stay. We had a wonderful week and look forward to returning to this villa in future. "

"No heating in the room even if it fell to 10C. No wifi."