Bertoncourt Holidays

Beautiful location! Inexperienced staff. Dismal room service and a tragic lack of proper concierge services. For example, how to get great tickets, get last-minute reservations, suggest the hidden gems, etc. Very clean and perfect for a visitor who has their days well-planned already. As a seasoned Canadian world traveller, I was shocked by the disconnect of this vibrant, polite, well-intended staff of twenty-somethings with skills for a hostel or chain hotel, but lacking for the Terrass. Excellent english skills by everyone, however. The dining experience was okay, but the restaurant became a selection of appetizers and tacos on the open air bar at night. I wish the front desk has experience to suggest an alternate or even get a car. Expect to self-serve and Uber here. The view from our room was good, the neighborhood is upbeat with some decent restaurants nearby. We loved the little patio and the large double windows we could open and look out. The bathrooms were modern and clean with frosted glass panels set in metal frames. Unfortunately, the showers only offer a hand-held sprayer with low pressure. The heated towel rack and oversize towels were great. The bedding was very good with high quality, clean sheets and comfortable beds. This was a plus. TV options were limited to local cable channels and the Chromecast didn’t work for us, so bring a book or iPad. The rooms are generous with great furniture and artistic elements. It was nice how clean things were.

Wonderful stay! Would stay there again. The staff provided helpful, friendly, excellent service.

Had an amazing stay! Thanking you to Pierre and other staff who made my stay enjoyable. I did solo trip for my birthday and they made me feel at home!

The stay was pleasant, and the hotel, while simple, is well located and suited my needs. The breakfast was good. I believe the overall experience could be even better with an improvement in the quality of the bed linen, towels, and pillows.

Clean rooms, good breakfast, friendly staff