Berzocana Holidays

The hotel Bar and facilities are really great and they have aged super well, a great place to say in Madrid

The hotel was immaculate. My room and the bath were spacious for two. I enjoyed the quiet rooftop most evenings. Central location was perfect.

Excellent location with the metro on door step. Restaurants aplenty around the hotel and royal palace and other tourist attractions nearby in walking distance. Hotel and room was clean and staff excellent and welcoming.

The front desk staff was amazing and helpful in every way. Our junior suite felt like a true suite. With two baths, we loved that. I do have some constructive feedback. The mis matched light bulb colors were hard for the eyes. No facial tissue is a real miss for such a nice hotel. Finally, as English speakers, having zero tv channels for us is another real disappointment. We tried both tvs with no luck. Front desk was sure that they were available, but they need to review and resolve. CNN or BBC international would be great additions. Location is fantastic. The staff and location plus room size gets you 5 stars as we were able to find other entertainment options. Thanks again to all of the staff.

I have never stayed in a hotel that 2 minutes after you make a call for particular service that staff was already on top of it. Amazing treatment, amazing service, I really really enjoy the area. This property is a must