Beseritz Hotels

"A really fine and exclusive relaxation place with wonderful spa section. Very clean and friendly staff, and excellent breakfast buffet. "

"sehr nettes Personal, bei gutem Frühstück mit Blick auf den See wunderschön gelegen"

"We get to the hotel and greet the receptionist and say we have a reservation and she starts speaking in german and say we don't have a reservation (i think) in a very angry way, and when i didn't understand she got even angrier and gesticulates at us, and then guy shows up that speaks good enough english and we ask what's wrong and he says nothing and we get our key. If I hadn't already paid for the room i would just have left. The angry receptionist really caught us by surprise, we have been...

"It was by far the WORST hotel i ever been to and the service was terrible. They didnt have an elevator so I told them i have a baby and they should change my room to the first floor but they denied because they said it will cost them! They didnt care bout the customer needs they didnt help me i had to carry the baby and my bags upstairs and later take it all down again even though i told them im operated and had a C section. We had 4 nights there and i told them any time possible let me go to...

"Nice hotel with soul and good service, but.. - The wifi often loose internet connection. - According to the website it should have a sauna and full service spa, but it has neither "

"von 10.00 bis 18.00 versucht Rezeption zu erreichen um Buchung zu ändern. Niemand erreichbar oder belegt. Rückruf nach 18.30 , da war jedes Gespräch sinnlos. Mag ja nettes Hotel sein aber nen Telefonhörer abzunehmen sollte möglich sein innerhalb von 8 Stunden. Daher bestimmt niocht wieder."