Betws-Y-Coed Hotel Guide - Hotels with Connecting Rooms in Betws-Y-Coed, Wales

"Staff at breakfast time could be more pleasant and helpful. On first morning of breakfast the only fruit on offer were apples but the next two mornings they had melon and Greek yogurt. On our last day the pool was out of action which was disappointing, thankfully it was fine on our other two days. The hotel is very central."

"Staff and the quality of the food were the only positives. General maintenance and cleanliness were extremely low with our room having a broken window hinge, the bin lid broken off, spit covering the bedroom mirror, the bath taps being brown around the outside, the toilet seat being the incorrect size for the toilet and the bath clearly had had a water leak that had damaged the side and not been replaced/covered. The spa was equally as bad with scum marks around the hot tubs and general lack of repair and maintenance in all areas... A toilet door lock came completely off in my hand!"