Big Carlos Pass

Beautiful pool, modern, clean room. Good breakfast. Staff very nice.

Was clean, could use some updating. Good value for the money.

3 night stay.. first night was good. Second day room began to smell like cigarette smoke (I don't smoke), later in the evening the lightning hit so hard that the fire alarms were going off and it went off for about an hour before they shut off. And the morning of my checkout there was a (live) roach on the bathroom floor. That was first I had seen my entire stay and I assume it came from the drain in the floor but I was very grossed out to the point I had to empty all of my bags and repack to ensure I had no unwanted passengers coming home with me. Also, if you want an actual human person checking you in, this is not the place. They have a computer screen with a live agent to help you check in, I personally didn't care for it. Especially since I was traveling alone (young female) and the volume on the computer was very loud and when he asked how many guests in the room, he repeated very loudly that I was alone. I didn't appreciate that. And because of that interaction, I went out and bought an extra security device to secure the door