Biglen Hotels

"Just want to shoutout the best employee of all time Lucile. She was super friendly and helpful and made the stay very enjoyable. Shoutout Lucile"

"Breakfast was good. No hot food "

"This hotel definitely left something to be desired and I definitely don’t think it meets the mark for a 4 star hotel. My room shower looked nothing like the photos and was very outdated compared to what was advertised. The room was very minimalist with nothing offered there either. Half of the lights in the room weren’t working. They give you a sign to put on your door that says “skip the room clean and we’ll slide a drink ticket under your door”. They did not do that. If you arrive early before check in they won’t let you check in early and won’t tell you when your room is ready. Overall- experience was fine, but definitely seemed more like a 2 star compared to the multiple other 4 star similar priced hotels I stayed at in Switzerland."

"Good hotel! Great location!"

"Hotel was in great location, close to the train station. Reception staff were lovely and helpful. Everything was in walking distance "

"Convenient location, great staff and very clean!"

"The staff at this hotel are so nice and friendly. The kitchen/common area is very efficient and well decorated. "

"We drove the whole day from Amsterdam to get to this hotel. When we arrived, the hotel was completely closed with no staff available to help us. We had to drive back and look for another hotel late at night. This is the first time I have ever seen a hotel completely closed without any staff at all. On top of that, I asked for a refund because we received no service, but they refused to refund my money. Very disappointing experience."

"Breakfast was weird, and wasn't the greatest and clearly tailored to the asian market whilst not getting the basics right for the european aspects. Hot options were also cold. Maintenance is poor, when I checked into the room, the faceplates from the electrical sockets had completely fallen off exposing a live socket. Fortunately I was moved straight away. The lift had a flickering main light on arrival and the next day the bulbs had blown, meaning the lift was dark other then the light from the button. The staff were extremely friendly and helpful, however the hotel suffers from an identity crises with different branding in places. Easily resolved by switching off the digital displays with the old branding, which are also advertising an non existing evening dinner service. The restaurant is apparently undergoing some refurbishment although this is not evident with no works ongoing so I question whether its actually a staffing issue. Views are absolutely stunning and the bed comfortable, its just a shame the other aspects of the hotel dont match. Has alot of potential if done right!"