Hello IrinaWe do not understand your complaint towards us. First of all, we are not responsible of your state of health, we are sorry about it, but we do not understand why this is a reason to complaint off agains us. We cannot offer a late check out since the room has to be cleaned before the check in time. Since you are not the only guests coming to our accomodation. It is from common sense. In spite of the answer, you decided to book with us another night, so, it is of common sense that you will need to pay the price of the whole night. You were free to leave us if you were not confortable. There were plenty of places on our surroundings to choose. By the way, we have a coffee machine in every room with 1 coffee and 1milk per person/day for free, and if you needed water, you could have drunk from the tap. Our water in Bilbao is great. And last of all, you complaint about the restaurants below. We suggest to look something on the surroundings, since we are located at the historical Square of the old town of the city, something you should have thought before coming, again, something that is not our responsability, It is only yours, to know the place you are going to visit.

Hello IrinaWe do not understand your complaint towards us. First of all, we are not responsible of your state of health, we are sorry about it, but we do not understand why this is a reason to complaint off agains us. We cannot offer a late check out since the room has to be cleaned before the check in time. Since you are not the only guests coming to our accomodation. It is from common sense. In spite of the answer, you decided to book with us another night, so, it is of common sense that you will need to pay the price of the whole night. You were free to leave us if you were not confortable. There were plenty of places on our surroundings to choose. By the way, we have a coffee machine in every room with 1 coffee and 1milk per person/day for free, and if you needed water, you could have drunk from the tap. Our water in Bilbao is great. And last of all, you complaint about the restaurants below. We suggest to look something on the surroundings, since we are located at the historical Square of the old town of the city, something you should have thought before coming, again, something that is not our responsability, It is only yours, to know the place you are going to visit.

Dear Paul, We are glad to hear you enjoyed your time with us. Also, we’d like to thank you for taking a few minutes to write your impression of our pension and share your experience with other fellow travelers.Regards

Dear Joanne, First of all, we would like to thank you for sharing with other fellow users your experience in Pension Plaza Nueva.We would like to let you know that we have wifi in our establishment; we apologize if there was any inconvenience and you could not use it. Is great to know that you have an issue and that we can resolved quickly. Once again, we would like to thank you the time you took to post your comment and we expect to see you again in your next visit to the city.Regards,

Dear Matthew, Thank you in advance for sharing your experience with other travellers. It's a pleasure to read your opinion and know that you have a pleasant stay with us. Kind regards

Hello, Urvi. We are happy to hear you. You are very kind. It would be great to see you again. Best regards. Patty.

Gentille Rossella, Grazie per i commenti. Ci fa piacere che il tuo soggiorno presso il nostro pensione l sia stato piacevole e speriamo di accoglierti nuovamente. Rimaniamo a tua disposizione per eventuali dubbi o questioni. Cordiali saluti

Caro Gian Luca,Prima di tutto, grazie per aver dedicato del tempo per condividere la tua esperienza con altri viaggiatori.Siamo lieti di sapere che ti sei sempre sentito a tuo agio.Non vediamo l'ora di servirvi di nuovo nel prossimo futuro.Ti auguro il meglio,

Apreciada Isabel, Gracias por tomarte unos minutos para compartir tu experiencia en nuestro establecimiento con otros viajeros.Nos alegra leer que disfrutasteis de vuestra estancia.Un saludo

Dear Yoshie, Thank you in advance for your good evaluation and for sharing your experience with other travellers. It is a pleasure to read that you enjoyed your stay with us, as well as the city.We hope to serve you again in the near futureRegards

Nos alegramos mucho de que hayas disfrutado de tu estancia aquí en Bilbao con nosotros. Ha sido un placer hospedarte. Un fuerte abrazo