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"Disappointing- we arrived after the common check-in time and the room wasn’t available. No offer to leave our luggage so we would be able to explore the city. The far in advance provided request of a second duvet, hasn’t been processed and required a reminder. The TV had his on mind and turned on every few minutes also through the night. Informing the staff didn’t change the situation- so we disconnected the television from the plug ourselves. Opening hours of the sauna is too short - only till 20:00. unfortunately not the quality and service i would expected from a five star hotel"

"Great Hotel with great design and Art. Breakfast at Euro35 is very high though."

"Clean room great staff fresh fruit"

"The hotel is in central location, at walking distances from many amenities and stores. The personal is very helpful and nice."

"I loved my stay. It was 5 Stars all the way through. Syaff was extremely nice and helpful. The breakfast is worth it it "

"Immaculate accommodations. Wonderful front desk staff. Superb breakfast buffet. All in the heart of the downtown to go try all of the wonderful pintxos available."

"Very well maintained property. Relatively close to La Concha Beach. Clean room and excellent breakfast buffet"

"Fabulous location!!!"

"Beautiful hotel. Excellent location in the center of town, great breakfast and facilities. "