Dear Josephine,First of all I would like to thank you for your visit at the Petit Palace Arana.We very much appreciate your comments regarding your recent stay It is always a pleasure to receive positive feedback. I am sure that this feedback will serve to strive continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasent.Sincerely

Dear Sofia,Thank you for taking the time to share your wonderful experience at Petit Palace Arana. We are thrilled to hear that you enjoyed your stay with us and that our location in the old town was convenient for you.We are delighted to learn, Sofia, that you enjoyed your stay and that the kindness of Angel made a positive impression on you. Your perfect ratings in cleanliness, quality-price ratio, room, location, and service are greatly appreciated.We look forward to the pleasure of welcoming you back to Petit Palace Arana on future visits to Bilbao.Warmest regards,Sonia LuengoExperience MgerPetit Palace ARANA

Dear Luz,Thank you so much for taking the time to post a review on Expedia. It is very valuable for us to read your comments and they are always a useful source of information to improve our services.We are more than glad to learn that you enjoyed your stay and that we met your expectations in so many aspects. Also, it is delightful to read that you enjoyed your guest room and its views, as well as our convenient location.Furthermore, we are sorry to read the wooden structure of the Hotel, and room facing at the Arenal square, was an inconvenient during your time with us.We will pass on your comments to our Management and thank you once again for your motivating feedback.We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.

Dear Jose AntonioWe sincerely appreciate you taking the time to share your experience regarding your recent stay. Your insights are very important to us, and we want to extend our apologies for the inconveniences you experienced during your visit.Your remarks have been shared with our team and the appropriate measures will be taken.Thank you for choosing Petit Palace Arana and we hope for the opportunity to regain your trust.Yours SincerelyKarmele AbarrateguiHostPetit Palace Arana

Dear David,Thank you very much indeed for posting such a positive feedback regarding your recent stay with us at the Petit Palace ARANA Hotel. It is delightful to learn that the service provided by our staff met and exceeded your expectations. It was our true pleasure to take care of you during your visit. We appreciate reading that the old Basque architecture mixed with moder refurbished was of your liking, and that you found the location of our hotel very convenient. Furthermore, as you mention, our sights over the Ria are superb. We hope to have the opportunity to welcome you back to our hotel soon.Best regards,Sonia LuengoExperience Mger.

Dear PeterThank you for taking the time to share your positive review following your recent stay with us. Our team strives to provide an excelente service,, and we're pleased to hear that you found them friendly and prime location.Thank you for your high recommendation!Thank you once again and we hope to host you again at any future time!Sincerely,Karmele AbarrateguiHostPetit Palace Arana

Dear JohnWe would like to thank you for taking the time to post your wonderful experience.We pride ourselves in delivering a unique and special experience for all our guests therefore we were pleased that we were successful in achieving this for you. Thank you for acknowledging our excellent facilities and the services provided by our teamIt is a pleasure hosting you and we look forward to welcome you back in the near future.Sincerely yours,Karmele AbarrateguiHostPetit Palace Arana

Dear CharlesGreetings from Petit Palace Arana.Thank you for the much appreciated 5-star review during your recent visit. We are delighted that you had a great getaway and for highlighting the breakfast experience , top location as well as the impeccable service. Your wonderful feedback has been shared with our team, especially to Angel , and he is certainly delighted to have been given the opportunity to create everlasting memories.We look forward to welcoming you back again for another amazing experience in the near future.Warm regards,Karmele AbarrateguiHostPetit Palace Arana

Dear Andrea Anguiano,Thank you for choosing Petit Palace Arana and for taking the time to share your feedback. We are thrilled to hear that you had a great experience with us, and that you enjoyed the food and service during your stay.Providing excellent service and delicious food is at the core of our values, and it brings us joy to know that we were able to meet your expectations in these areas.We appreciate your kind words and your positive review. It motivates us to continue delivering exceptional experiences to all our guests.Thank you once again for your review. We hope to have the pleasure of welcoming you back to Petit Palace Arana in the future.Best regards,Angel fortinGuest ServicePetit Palace Arana

Dear Lilia Irene,Thank you very much for writing you review and sharing it with the Hotels.com Community.It is delightful to learn that our facilities and cleaning standards were up to your expectations. Our Team aims to provide the best possible service to our guests, so we are pleased to read that the service was fully satisfactory. Also, we are very thankful to receive your feedback regarding our guest room facilities.Your comments about our convenient location will help many travelers who are planning to visit Palma de Mallorca.We hope to have the opportunity to welcome you back in the very near future.Kind regards,Sonia LuengoExperience Mger.

Dear Guest,I would like to sincerely thank you for taking the time to write these compliments about the experience you had at the Petit Palace AranaI am glad to read that you appreciated your stay with us.Be sure that I will share your comment full of praise with the whole team.We look forward to welcoming you again very soon for a new experience,Best RegardsKarmele AbarrateguiHostPetit Palace Arana

Dear Esther, I personally want to thank you for choosing Petit Palace ARANA Hotel in your last trip to Bilbao, and for sharing your feedback with all the Hotels.com users.It is wonderful to read that overall you enjoyed the stay with our Team , and our cleaning standards, but I truly regret the service and quality-rate rapport issues was far of your expectations.Please accept my apology. It goes without saying that this was not up to our high standards and levels of service. Our guest feedback is very important for us and we take it serious. Your review will be forwarded to the relevant managers in order that corrective action can be taken immediately.I really hope Esther that we will have the opportunity to welcoming you back again - it would be a great pleasure for us.With best regards from Bilbao.Sonia LuengoExperience Mger.

Dear David,Thank you very much for writing your review after your recent stay with us, and sharing it with the Expedia Community.It is delightful to learn that our facilities and central location were up to your expectations. Our Team aims to provide the best possible service to our guests, so we are pleased to read that the service was fully satisfactory.Your ratings will help many travellers to trust in our service when planning to visit our city.We hope to have the chance to welcome you back in the very near future.Warmest regards and happy New Year!!Sonia LuengoExperience Mger.Petit Palace Arana.

Dear Customer,Thank you for choosing us for your stay in Bilbao and for your kind comments.Assessments like yours motivate us and help us to be better day by day.Once again our full thanks and we hope to see you again with us on future occasions.All the best,Hotel Petit Palace Arana

Dear Customer,Thank you for choosing us for your stay in Bilbao and for your kind comments.Assessments like yours motivate us and help us to be better day by day.Once again our full thanks and we hope to see you again with us on future occasions.All the best,Hotel Petit Palace Arana

Dear Stephen,First of all, we would like to thank you very much for staying at the Petit Palace Arana and for sharing your review on hoteles.comWe are delighted to read your lovely comment regarding your stay with us.Please rest assured that I have shared your valuable comment with the whole team. I am sure that will serve as an encouragement to continuously provide the best quality of service to each of our guest.Thank you again for your feedback and we are looking forward to have the pleasure to welcome you backSincerely,Karmele AbarrateguiHostPetit Palace Arana

Dear LouizaI would firstly like to thank you for taking the time to write such a wonderful review, and thank you for choosing Petit Palace Arana for your recent visit to Bilbao.I am delighted to read that you enjoyed the service provided and please be assured that I will share your kind words with all the team.I hope to have the pleasure of welcoming you back at Petit Palace.Best regards,Karmele AbarrateguiHostPetit Palace Arana

Dear JuanThank you very much for taking the time to review your recent stay with us at Petit Palace Arana.I really regret to hear that you left our hotel with such negative impressions and were not able to fully enjoy your time with us.Please be assured that the service you experienced and described in your valuable feedback, is surely not up to our standard and not acceptable to us either.As we appreciate the time you have taken to share your experiences in detail with us I will also comment on these situations to show you that we were aiming to provide the best service to you.I sincerely apologize for the inconveniences you were facing caused by the room temperature.Please be assured that we have discussed all points in detail with our Maintenance Team so that we could immediately address these issues and avoid such experiences in future. I deeply apologize for this lack of service during your stay and would like to assure you that we have taken appropriate actions to avoid such experiences in future.We would be very pleased if you would give us a chance in spite of the experience you have made and if we could welcome you again soon.With best regards,Karmele AbarrateguiHostPetit Palace Arana

Estimada DianaMuchas gracias por dedicarnos unos minutos de su tiempo en compartir su opinión con nosotros.Diana, estamos muy contentos de leer que disfruto plenamente de su tiempo con nosotros y ha sido un placer recibirla en esta su casa ya en Bilbao.De nuevo, miles de gracias por su recomendación y valoración y hasta muy pronto.Karmele AbarrateguiHostPetit Palace Arana

Dear Steve,We would like to thank you for choosing Petit Palace Arana for your stay in Bilbao.I cannot express how greatfull we are from your feedback, this is better than we could ever imagine. You can be assured we have already shared your comments with all our team, it is always a satisfaction for the hotel and for every colleague to read positive feedback. We strive to give the best services to all our guest, seeing your feeling is the best accomplishments.With the pleasure to greet you soon again.Warmest regards,Karmele AbarrateguiHostPetit Palace Arana

Estimada SandraMuchas gracias por elegir Petit Palace para su estancia en Bilbao y dedicarnos unos minutos de su tiempo en valorar su experiencia vivida.Sandra para todo el equipo de Petit Palace Arana fue un placer recibirla en esta su casa ya en Bilbao y nos alegra enormemente saber que fuimos capaces de superar sus expectativas. Por supuesto, sus valoraciones son la mejor recompensa para nosotros,De nuevo Sandra, miles de gracias por su recomendación y esperamos su pronta visita.Karmele AbarrateguiHostPetit Palace Arana

Dear Guest, We would like to thank you very much for choosing Petit Palace Arana for your stay in Bilbao and for your wonderful comment We are delighted to read how much you enjoy our hotel and our breakfast service. Your satisfaction is the best motivation for our team. We are looking forward to welcome you again, Kindest regards, Karmele Abarrategui Host Petit Palace Arana

Dear Kevin, Kevin, I cannot express how greatfull we are from your feedback, this is better than we could ever imagine. You can be assured I have already shared your comments with all my team, it is always a satisfaction for us to read positive feedback. We strive to give the best services to all our guest, seeing your feeling is the best accomplishments. It has been a pleasure to meet with you . Once again, I would like to thank you for choosing Petit Palace Arana y we hope to greet you soon again. Warmest regards, Karmele Abarrategui Host Petit Palace Arana

Dear Martin, It was our pleasure to have you stay with us recently. We take pride in offering warm hospitality to all our guests and the entire team here at Petit Palace Arana are pleased to be able to offer you a friendly service. All team members have been given visibility of your generous review. We are so pleased that you enjoyed everything about your stay and Martin, my team and I truly do look forward to having the pleasure of welcoming you back to the hotel again in the very near future. Once again, Thank you for your wonderful review Best wishes Karmele Abarrategui Host Petit Palace Arana

Dear Jason I would like to sincerely thank you for taking the time to write these compliments about the experience you had with us, We very much appreciate your positive comments as they genuinely encourage us to keep on providing excellent services. Be assured that I will share your kind words with all the team. We look forward to welcoming you back very soon, Best Regards, Karmele Abarrategui Host Petit Palace Arana

Dear Kevin We would like to thank you for choosing Petit Palace Arana for your stay in Bilboa ! Kevin, It was a real pleasure to welcome you . We are delighted to read how much you enjoy our hotel and I will share your comments with our team. I am also sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Karmele Abarrategui Host Petit Palace Arana

Dear Christine Thank you for taking the time to tell us about your experience. We are glad to read that you appreciated the Hotel and the service offered by our team members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of us as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely Karmele Abarrategui Host Petit Palace Arana

Dear Matthew, Thank you for your kind comments and nice words after your stay at the Petit Palace Arana. It is always so pleasant to receive such a beautiful review, the entire team is so proud of your words! We truly hope to have the pleasure to welcoming you soon for another memorable experience, Best Wishes, Karmele Abarrategui Host Petit Palace Arana

Dear Mary, We would like to thank you for taking the time to share with us your feedback after following stay at Petit Palace Arana. Mary, for us your comments are crucial to improve every day our service and to keep high the quality and the level of our hotel, for this reason we apology if any inconvenience occurred during your stay. We are sorry to read that your experience with us was not pleasant and did not meet your expectations about the service and the food. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karmele Abarrategui Host Petit Palace Arana

Dear Jose, Thank you for staying at Petit Palace Arana and for your time taken to leave your valuable feedback. I was most disappointed to read that you were displeased with your recent stay with us, please accept my sincere apologies for the inconvenience we may have caused you. Rest assured, we are taking steps to help ensure problems of this nature do not occur in the future. We hope to be able to welcome you back to Petit Palace Arana again very soon in order to restore your faith in us. Warm wishes, Karmele Abarrategui Host Petit Palace Arana

Dear Christopher Thank you for sharing such a wonderful review, I am glad that you enjoyed your stay here at Petit Palace Arana. I have personally shared your feedback with our team here and truly, they couldn’t have been prouder. It was an absolute pleasure to have you as our guest and we look forward to seeing you again in the near future. Best regards, Karmele Abarrategui Host Petit Palace Arana

Dear Graciela, Thank so much for your wonderful review. It is always with a certain pride that we read and share such comments internally, it was an absolute pleasure to have had you as our guest and I am glad you enjoyed your stay. Graciela, please be assured that I have personally shared your review with our team and have congratulated them for their exemplary performance. We look forward to welcome you back in the near future. Best regards, Karmele Abarrategui Host Petit Palace Arana

Dear Anthony, Thank you for sharing this fantastic review. It is a real pleasure to read that you enjoyed your stay with us and more particularly regarding the hotel location and service. I have already shared your review with the whole team to serve as an encouragement to continue to provide the best quality of service for each guest. We thank you again for your kind words and we hope to have the pleasure to welcome you back very soon. Yours sincerely, Karmele Abarrategui Host Petit Palace Arana

Dear Richard, Thank you for such a wonderful feedback. I am glad that you enjoyed your stay at the fullest, this I must say is our only aim to make our guests feel comfortable and at home while they stay with us, and reading such reviews just affirms that we are heading Just in the right direction. On behalf of the entire team at Petit Palace Arana, we look forward to welcome you again soon. Best regards, Karmele Abarrategui Host Petit Palace Arana

Dear Mr. Jianwei, Thank you very much for choosing Petit Palace Arana on occasion of your trip to beautiful Bilbao and sharing your opinion with us afterwards. I would like to offer my sincerest gratitude for taking your precious time and leaving such a positive feedback to us. It gives us an absolute pleasure to see that you enjoyed your stay with us. It is delightful to learn that the service provided by our staff met and exceeded your expectations. It was our true pleasure to take care of you during your visit. We look forward to having the opportunity to welcome you back when you are next visiting Bilbao. With renewed thanks, Sincerely, Yours sincerely, Rosa Cermeño. Guest Service Petit Palace Arana.

Dear Gerard Thank you very much for sharing this excellent review of your stay at Petit Palace Arana I am happy to read that your experience met your expectations. Rest assured that I will share your kind words with all the team as your satisfaction is the greatest reward for us, who work day after day to provide the best service to our valued guests. We would be thrilled to welcome you back again soon ! Yours sincerely Karmele Abarrategui Host Petit Palace Arana

Dear Mr. Ryan, Thank you very much for your recent stay at the Petit Palace -Arana, and for taking some of your valuable time to share your experience with us. We appreciate reading that the Petit Palace Arana y was of your liking, and that you found the location of our hotel very convenient. We do hope to have the opportunity to welcome you back to our hotel soon. With renewed thanks, Sincerely, Yours sincerely, Rosa Cermeño. Guest Service Petit Palace Arana.

Dear Ms. Najmunnisa, Thank you for taking the time to share your feedback with us, and for sending us your reviews of your recent stay at the Petit Palace Arana. I would like to offer my sincerest gratitude for taking your precious time and leaving such a positive feedback to us. It gives us an absolute pleasure to see that you enjoyed your stay with us. I will be certain to share this fantastic review with the whole of the team and we hope to welcome you back in the very near future. With renewed thanks, Sincerely, Yours sincerely, Rosa Cermeño. Guest Service Petit Palace Arana.

Estimado Sr. Adolfo Paul, Ante todo, agradecerle que haya dedicado su tiempo a compartir con nosotros su opinión sobre su estancia en el Petit Palace Arana. Me es grato conocer, que hemos sido capaces de cumplir con sus expectativas y que han disfrutado de su estancia con nosotros. En nombre de todo el equipo humano, gracias de nuevo por sus cálidas palabras que son la recompensa más deseada. Atentamente, Reciba un cordial saludo, Rosa Cermeño. Guest Service Petit Palace Arana.

Dear Beatriz, Thank you very much indeed for posting such positive feedback regarding your recent stay with us at the Petit Palace Arana. I would like to offer my sincerest gratitude for taking your precious time and leaving such a positive feedback to us. It gives us an absolute pleasure to see that you enjoyed your stay with us. I will be certain to share this fantastic review with the whole of the team and we hope to welcome you back in the very near future. Yours sincerely, Ekaitz Martínez Guest Service Petit Palace Arana

Dear Ms. Margaret, thank you for your review. We are happy that you enjoyed your breakfast and we hope to see you soon in Bilbao visiting us again. Thank you very much and kind Regards. Rosa. Reception department.

Good afternoon Mr Craig. First of all thank you for taking the time to give us such positive feedback. We are happy to know that we have met your expectations in relation to the quality of our staff, breakfast service and quality of the room. Kind regards Ekaitz

Dear Guest, Thank you very much for choosing Petit Palace Arana on occasion of your trip to beautiful Bilbao and sharing your opinion with us afterwards. Thank you for mentioning our superb location at the Old Town of Bilbao. We truly regret that we could not live up to your expectations and we are sad to learn about the left impression of our hotel. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We are terribly sorry to learn that your guestroom did not meet your expectations. please, let me inform you that we do offer different room categories that vary in size, bed type and views, and all of the are available online. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Yours sincerely, Helena Álvarez Experience Manager Petit Palace Arana

Estimado Huésped, En primer lugar gracias por elegir Petit Palace Arana para su visita a Bilbao. Le agradecemos que haya dedicado unos minutos de su tiempo a valorar su estancia ya que nos permite evolucionar y mejorar nuestro trabajo diario. Esperamos que podamos volver a verle en Petit Palace . Reciba un cordial saludo Rosalía Guantes Guest service

Dear Guest, Thank you for taking the time to share with us this wonderful feedback regarding your recent stay at the Petit Palace Arana. It is so rewarding for us to read such magnificent comments about our hotel and, especially, our team members. Be assured that your compliments have been shared with the entire team. Thank you again for sharing your beautiful experience. We truly hope to have the opportunity to welcome you back soon. Yours sincerely, Karmele Abarrategui Host Petit Palace Arana

Dear Guest, I would like to thank you for choosing Petit Palace Arana for your recent stay in Bilbao! I am delighted to read that you enjoyed the service provided and the perfect location. Once again, thank you for taking the time to share your nice comment and I hope to have the pleasure of welcoming you back at Petit Palace Arana. Best Regards, Karmele Abarrategui Host Petit Palace Arana