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Rating 10 - Excellent. 2030 out of 3866 reviews" "
We had an amazing time. We loved the entertainment (Andy Grammar). However, the pool was too cold due to the poop heater being broken. The hostesses at the Bayview were not friendly. The bell hops/ and security were very helpful and friendly.
Enjoyed our stay at IP CASINO very clean very
Accommodating. Will return again
Tammy
Stayed 1 night in Apr 2024
6/10 Okay
James
28 Apr 2024
Liked: Cleanliness, staff & service
It may seem small but 3 of the 4 incoming lanes at check-in were marked “valet” and the 4th was for buses. When we reached the check in area the signs indicated the valet service had been discontinued. The directional signs for parking were not very clear. There were extra charges that were not disclosed until check in. These combined for a bad first impression.
We found the IP to be a luxurious hotel without being pretentious. The staff are friendly and eager to help with even the smallest detail to enhance your stay. We definitely we'll return!
patti
Stayed 2 nights in Apr 2024
Response from -IP on 24 Apr 2024
Thanks so much for sharing your feedback about our service. We're glad to hear that our team's performance exceeded your expectations.
The receptionist Amber was very professional and knowledgeable. We had a late check in and the area was very quiet. The valet was closed and we had to find our way to the parking garage. There was a long walk to the hotel elevators. The room was very clean and inviting.
Jacquelyn
Stayed 1 night in Apr 2024
Response from -IP on 24 Apr 2024
Thank you for taking the time to share your wonderful experience with others! We hope to welcome you again soon for more five-star guest service.
Was there for 5 days and had to call for towels coffee and other items every day.
Stan
Stayed 5 nights in Apr 2024
Response from -IP on 24 Apr 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.
The property itself is beautiful. The onl6 issue is parking for handicap vehicles.
Shirley
Stayed 3 nights in Apr 2024
Response from -IP on 24 Apr 2024
We greatly appreciate your feedback and for taking the time to rate us. Your input is invaluable to us, and we're thrilled that you had an excellent experience during your recent visit.
8/10 Good
Joseph
20 Apr 2024
Liked: Cleanliness, staff & service
Joseph
Stayed 2 nights in Apr 2024
Response from -IP on 24 Apr 2024
Thank you for taking the time to review our property! We look forward to welcoming you back for another great experience very soon.
Lasara was just excellent if everyone could get a chance to experience exceptional grade A customer service the way she handled it. I can’t ask for anything better that what she gave.
Thank you for everything!
Sandra
Stayed 2 nights in Apr 2024
Response from -IP on 24 Apr 2024
We appreciate you taking the time to provide positive feedback from your recent visit and we're already looking forward to your next trip!
This hotel exceeded our expectations. We were able to upgrade our hotel room and the rate was still affordable. The staff went above and beyond every day. The hotel smelled amazingly pleasant. I’m definitely planning to rebook with this hotel.
Laniel
Stayed 3 nights in Apr 2024
Response from -IP on 24 Apr 2024
We appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.
Really Enjoyed the stay & the fact MS Pat was the reason we stayed. It was a easy decision to pick a room in the same building. So ill be checking in for more entertainment to come stay there again. In which we drove over 200 miles to come see her.
Jeffery
Stayed 1 night in Feb 2024
Response from -IP on 24 Apr 2024
We appreciate you taking the time to share your positive experience with us. We value your patronage and hope to have the pleasure of serving you again in the near future with our guest service.
4/10 Poor
irwin
Business traveller
15 Apr 2024
Disliked: Staff & service, amenities
Very nosy . I wasn’t told when I booked that the property was under repair. Very noisy. Front desk very rude. I was locked out of my room in the early morning hours before a meeting and front desk manager very rude when I had to the front desk in pj and socks because I didn’t have ID it was locked in the room, my key had to be reworked .
irwin
Stayed 4 nights in Apr 2024
Response from -IP on 24 Apr 2024
We are sorry that we fell short of your expectations. We value your feedback and would like to make things right. Please feel free to reach out to us via our official website so that we can assist you in any way we can. We're here to help!
8/10 Good
Tynisha
Travelled with family
15 Apr 2024
Liked: Staff & service
Disliked: Amenities
It was a nice stay the pool area was nice for the kids not a lot of food options rooms are a little outdated and was dusty the employees were very friendly and helpful be prepared to do a lot of walking overall my family enjoyed themselves
Tynisha
Stayed 1 night in Apr 2024
Response from -IP on 24 Apr 2024
Thank you for taking the time to share your feedback. Your review is important to us and we are eager to have the opportunity to serve you again in the future.
6/10 Okay
Deidre
Business traveller, Travelled with group
13 Apr 2024
Liked: Staff & service
Several restaurants/bars were closed, leaving a very long wait for the only one open. Front desk staff was awesome! Restaurant staff was sad & grumpy except for Mary who worked breakfast shift. She is wonderful! Room bathroom was dirty, hair in shower, floors not clean.
Deidre
Stayed 1 night in Apr 2024
Response from -IP on 24 Apr 2024
Thank you for your review. We're sorry to hear that you had a frustrating experience, but we really appreciate you bringing this issue to our attention. Please contact us directly through our official property website so we can assist you.
I didn’t like that the day I arrived it was pouring raining and the valet said they were not parking parking cars despite the sign I pulled up next to.
Deidre
Stayed 2 nights in Apr 2024
Response from -IP on 24 Apr 2024
We're thrilled to hear you enjoyed your visit to our property, and we hope to welcome you back again soon for another five-star experience.
8/10 Good
Chris
Travelled with group
12 Apr 2024
Liked: Cleanliness, staff & service
Property was very nice. Self check in/out kiosks were not available which created some lengthy line wait times
Chris
Stayed 3 nights in Apr 2024
Response from -IP on 12 Apr 2024
We appreciate your review and feedback, and we are looking forward to the opportunity to serve you again. Thank you!