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"The apartment was very clean."

"We got to the property, after it being described as a townhome. When we arrived, the property was an apartment in an apartment complex, on the second floor. The apartment smelled strongly of smoke (someone had very obviously smoked there), we have a hold with several allergies and we knew instantly we wouldn’t stay. Additionally, there was piles of trash outside the door, fruit flies in the kitchen and the fridge didn’t fully close. The smoke smell and that it wasn’t a townhome was why we left....

"We booked a VRBO property, only to be notified shortly before our stay that the original rental was unavailable due to maintenance issues. The host moved us to what was described as a similar property, but this transfer was handled outside of VRBO without our knowledge or consent.Upon arrival, the condition of the replacement property was unacceptable. There was a strong moldy, musty odor throughout the home. The floors and carpets were visibly dirty, the bathroom bath mat was filthy, and there...

"We arrived at this rental expecting a clean, non-smoking property, but the house immediately reeked of cigarette smoke. The kitchen ceiling had a large water stain with peeling paint, and water was actively dripping onto the floor. The house had also not been properly cleaned, with multiple hair balls visible on the floors.Within minutes of entering the property, we contacted the owner and requested a full refund because the home was not in habitable condition. The owner refused to issue a...