Birnamwood Hotels

"Really liked the outdoor decor in the lobby, halls and our room"

"Yes"

"Restaurant was not open "

"Didn’t have a pet"

"Yes "

"Helpful staff, clean spaces"

"We would have had a great experience if we had not been treated so poorly by Katrina, the employee hosting the entrance of the hotel. We had purchased breakfast, but the kitchen was closed in the morning due to the winter blizzard. I entered the dining area and apparently I had crossed some line I was not supposed to behind the counter. She immediately began yelling at me and telling me that I could not have any breakfast. I told her she was rude and should have approached the situation differently and she replied that it was only my perception. A great experience was ruined by her and unfortunately we will not be back. We come frequently in the winter and have stayed at other hotels and will not be coming back:-("

"Good affordable stay. We would come again if the need arises."

"Clean, quiet. Night staff went above board to clear the entryway before I came in with my bags in a snow storm."