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Reviews of My Place Hotel - Bismarck, ND

2.5 out of 5
My Place Hotel - Bismarck, ND
2640 Centennial Rd, Bismarck, ND

Reviews

8.6

Excellent

Rating 10 - Excellent. 345 out of 630 reviews" "
Rating 8 - Good. 183 out of 630 reviews" "
Rating 6 - Okay. 58 out of 630 reviews" "
Rating 4 - Poor. 22 out of 630 reviews" "
Rating 2 - Terrible. 22 out of 630 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for the price! Friendly and helpful staff
Stayed 5 nights in Mar 2024
Response from David M. - GM on 28 Mar 2024
Thanks for the review, Zachary! We are happy to hear that you had a nice stay, and we hope to see you again soon!

10/10 Excellent

Mary

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is always very accommodating and the area is very clean and easy to get to. We love staying at this place they take very good care of you and our dogs.
Stayed 1 night in Feb 2024
Response from David M - GM on 12 Mar 2024
Thank you for the wonderful review, Mary! We are happy to hear that you had a great stay! We hope to see you again soon!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Mar 2024
Response from David M - GM on 4 Mar 2024
Thanks for the awesome review, Craig! We hope to see you again soon!

10/10 Excellent

Yesenia

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from David M - GM on 29 Jan 2024
Thanks for the great review, Yesenia! We hope to see you again soon!

10/10 Excellent

DALE

Liked: Cleanliness, staff & service, property conditions & facilities
The amenities were great. The staff was so friendly
Stayed 1 night in Jan 2024
Response from David M - GM on 9 Jan 2024
Thank you for the wonderful review, Dale! We are happy to hear that you had a great stay, and we hope to see you again soon!

10/10 Excellent

Joe

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy , clean room
Stayed 1 night in Jan 2024
Response from David M- GM on 8 Jan 2024
Thank you for the wonderful review, Joe! We hope to see you again soon!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was affordable and nice. No breakfast though
Stayed 1 night in Dec 2023
Response from David M - GM on 3 Jan 2024
Thanks for the review, Brian! We appreciate the feedback, and hope to see you again soon!

10/10 Excellent

Christine

Stayed 2 nights in Dec 2023
Response from David M - GM on 11 Dec 2023
Thanks for the wonderful review, Christine! We hope to see you again soon!

2/10 Terrible

Elton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2023
Response from David M. - GM on 17 Nov 2023
Thank you for taking the time to leave a review, Elton. We apologize that we could not extend your stay because we do not accept cash for room payments. If there is anything else that I can help you with, please do not hesitate to let me know and it would be my pleasure to assist you. Safe travels!

6/10 Okay

Jennifer

Stayed 1 night in Nov 2023
Response from David M - GM on 30 Nov 2023
Thanks for taking the time to leave us a review, Jennifer! If there is any feedback you would like to share to make your next stay 5 stars, please let me know!

8/10 Good

Renita

Stayed 1 night in Nov 2023
Response from David M - GM on 1 Dec 2023
Thanks for the review, Renita! We hope to see you again soon!

10/10 Excellent

Gregory

Stayed 1 night in Oct 2023
Response from David M - GM on 13 Nov 2023
Thanks for the great review, Gregory! We hope to see you again soon! Safe travels!

8/10 Good

Angi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from David M - GM on 24 Oct 2023
Thanks for the great review, Angi! We hope to see you again soon!

10/10 Excellent

Tim

Stayed 1 night in Oct 2023
Response from David M. - GM on 12 Nov 2023
Thanks for the great review, Tim! We hope to see you again soon!

10/10 Excellent

Denise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have had some back issues and have been sleeping on my recliner. This place offered rooms with recliners! I had a really good sleep!
Stayed 1 night in Sep 2023
Response from David M - GM on 17 Sept 2023
Thanks for the awesome review, Denise! We are glad that you were able to get some good rest, and we hope to see you again on your future travels!

6/10 Okay

Deanna

Travelled with family
Disliked: Staff & service
Front desk worker had a horrible attitude and was really rude at check in
Stayed 3 nights in Sep 2023
Response from David M - GM on 13 Sept 2023
Thank you for taking the time to leave us a review, Deanna. We greatly appreciate your feedback and apologize for any issues during check-in, as this is not our standard. Your comments have been shared with the appropriate department and action has been taken to ensure this experience does not happen again. If there is anything else I can assist you with, please feel free to reach out and it would be my pleasure to assist you.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An awesome place to stay.
The Front Desk Clerk was a very down to earth guy, easy to make jokes with, we loved our stay at this hotel.
Stayed 2 nights in Sep 2023
Response from David M - GM on 10 Sept 2023
Thanks for the awesome review, Matthew! We appreciate the feedback and we are glad you had an awesome stay with us! We hope to see you again soon!

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located right off I-94 so very convenient for travelers. Driving thru a gas station lot to get to property was weird but ok. Nice parking and well lit in front of hotel. Strange that all rooms have kitchenettes including a stove top but no cooking pans, utensils, plates..Um...I don't think most people traveling using hotels are packing a kitchen cooking set. Room was clean and bed is comfortable. Will stay here again and eat out..lol..
Stayed 1 night in Sep 2023
Response from David M - GM on 10 Sept 2023
Thank you for the review, Kelli! We appreciate the feedback and look forward to having you stay again!

10/10 Excellent

Jessica

Stayed 1 night in Sep 2023
Response from KS on 1 Oct 2023
Thank you for the great rating! We hope to see you again soon.

10/10 Excellent

Christine, Columbus

Stayed 1 night in Aug 2023
Response from David M - GM on 20 Sept 2023
Thanks for the awesome review, Christine! We hope to see you again soon!

10/10 Excellent

Andrea

Stayed 1 night in Aug 2023
Response from David M - GM on 27 Aug 2023
Thanks for the wonderful review, Andrea! We hope to see you again soon!

8/10 Good

Cayla

Liked: Cleanliness, staff & service, property conditions & facilities
It was a basic good hotel. Beds were pretty comfortable. Seemed clean.
Stayed 1 night in Aug 2023
Response from David M - GM on 27 Aug 2023
Thanks for the review, Cayla! We are glad you found our beds to be pretty comfortable, and we hope to see you again soon!

8/10 Good

Dawn, Albuquerque

Stayed 2 nights in Aug 2023
Response from David M - GM on 8 Sept 2023
Thanks for the great review, Dawn! We hope to see you again soon!

2/10 Terrible

Yvonne

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk personnell was rude upon our arrival. During the time we were there the room above was noisy throughout the entire night.
Stayed 2 nights in Aug 2023
Response from David M - GM on 15 Aug 2023
Thank you for leaving a review. I'm sorry for the experience you had, as that is not our standard. Your comments have been shared with the appropriate departments. Until next time, safe travels.

4/10 Poor

Verified traveller

Disliked: Staff & service
Front desk person was on computer for 10 plus minutes without informing us what they were looking for. After a long while finally got a room key. Room was loud and could hear upstairs people banging around. Disappointed but it was fine for 1 night.
Stayed 1 night in Aug 2023
Response from David M - GM on 14 Aug 2023
Thank you for taking the time to leave us a review, Justine. I apologize for the wait time while you were checking in. In any future stay, please inform the Front Desk of any disruptions from your neighbors, and we would happily have taken care of it as we want all of our guests to be able to relax.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Unpleasant
Keys did not work gor the room, so we had to switch rooms. The one we were moved to the TV didn't work and they couldn't do anything about it till morning. Walls were paper thin. We could hear the guy in the next room snoring. Very unpleasant stay.
Stayed 1 night in Aug 2023
Response from David M - GM on 11 Aug 2023
Dear Anonymous, I apologize for any issues experienced during your stay, as this is not the standard we strive to meet. Feel free to reach out to me, and I will be happy to assist you.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from David M - GM on 7 Aug 2023
Thanks for the awesome review, Christine! We hope to see you again soon!

10/10 Excellent

Pablo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Easy check in, friendly customer service. Even my dog got a treat! Thanks!
Stayed 1 night in Jul 2023
Response from David M - GM on 31 Jul 2023
Thank you for the review, Pablo! We are glad that you had a great stay and hope to see you and the pup again soon!

8/10 Good

Dick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from David M - GM on 2 Aug 2023
Thank you for the review, Dick! We hope to see you again soon!

10/10 Excellent

Norma

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was everything I saw on their website and Lisa was friendly, curteous and responsive. The hotel was clean and check in was quick. I felt like a VIP.
Stayed 1 night in Jul 2023
Response from David M - GM on 29 Jul 2023
Thank you for the review, Norma! We are so happy to hear that you had an excellent stay, and hope to see you again soon! Until next time, safe travels!

6/10 Okay

Melisa

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jul 2023
Response from David M - GM on 21 Jul 2023
Thank you for the review, Melisa. If there is any feedback that you have that you would like to share, we would love to hear it so we can make your next stay a perfect 10!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed just 1 night but this lodging would be a great place for a longer stay with all the options on meals and food delivery. Quiet , safe and clean.
Stayed 1 night in Jul 2023
Response from David M - GM on 22 Jul 2023
Thank you for the great review, Charles! We appreciate the feedback, and look forward to having you again soon!

10/10 Excellent

Linda

Stayed 1 night in Jul 2023
Response from David M - GM on 8 Aug 2023
Thanks for the awesome review, Linda! We hope to see you again soon!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds and friendly staff
Stayed 1 night in Jul 2023
Response from David M - GM on 13 Jul 2023
Thank you for the review, Lisa! We appreciate the feedback and look forward to seeing you in the future!

8/10 Good

Kyly, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was a little dated, it did have a full kitchenette. We only stayed one night on a road trip. Room was clean and beds were comfy.
Stayed 1 night in Jul 2023
Response from David M - GM on 13 Jul 2023
Thank you for the review, Kyly! We appreciate the feedback and it will be passed along to the appropriate departments.Until next time, safe travels!

10/10 Excellent

Indi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Had a great experience staying in Bismarck My Place.
Stayed 1 night in Jul 2023
Response from David M - GM on 13 Jul 2023
Thank you for the review, Indi! We are so glad that you had an exceptional stay! We hope to see you on your future travels!

6/10 Okay

GLEN, FALCON

Travelled with family
Liked: Cleanliness, property conditions & facilities
NA
Stayed 1 night in Jul 2023
Response from David M - GM on 13 Jul 2023
Thank you for the review, Glen! We appreciate the feedback, and if there is anything we can do to make your future stays exceptional, please feel free to reach out.

10/10 Excellent

Marcia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should stay here
Wonderful people and extremely clean! Remodelling in progress so couldn’t give the highest rating for that but everything else was perfect
Stayed 2 nights in Jul 2023
Response from David M - GM on 13 Jul 2023
Thank you for the wonderful review, Marcia! We look forward to seeing you again in the future!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Good overnight stay
This is a basic hotel with handy kitchenettes. Coffee and tea available in the lobby but no breakfast is served. They do have all kinds of items available to cook in your room though. There were lots of places nearby though to go to. Room was spacious with a good sized bathroom. Some of it is dated but were told that they are starting an upgrade of the rooms. It was a good place for an overnight stay.
Stayed 1 night in Jul 2023
Response from David M - GM on 13 Jul 2023
Thank you for the great review, Lisa! Glad we met expectations and we look forward to seeing you in the future!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Always have good stays at My Place
Stayed 1 night in Jul 2023
Response from David - GM on 9 Jul 2023
Thanks for the great review, Wendy! Glad we could live up to expectations, and we hope to see you again soon!

10/10 Excellent

Erika

Stayed 1 night in Jul 2023
Response from David M - GM on 22 Jul 2023
Thank you for the awesome review, Erika! We hope to see you in the future!

8/10 Good

Janine

Disliked: Staff & service
It was ok
Stayed 1 night in Jun 2023
Response from David - GM on 2 Jul 2023
Thank you for the review, Janine! We strive for an exceptional stay, so if there is anything we could have done to make your stay better, please reach out to me and let me know. Safe Travels!

2/10 Terrible

Shelby

Travelled with family
Disliked: Staff & service
We had an absolutely unacceptable experience. We booked this hotel with Expedia & the hotel confirmed our stay. We had been travelling since 7:30am on our way home from the West Coast. When we arrived 9:30pm the desk attendant said, "We don't have any clean rooms. You have to find another place to say." My husband & I stood in front of him in absolute shock & they offered ZERO apology, ZERO solution, and ZERO compassion for the situation they left us in with our children in tow. In our shock, we calmly asked if there was any other option, this couldn't be right!? They just said, "You have to find another place to stay." The hotel had every opportunity to contact us prior to our arrival to communicate the problem & they did not. We started making calls as soon as we got to our vehicle to try to find another room in the area (that didn't have REALLY bad reviews) & quickly found out that area hotels were full for the night. We got in touch with Expedia & the representative also called other places in the area to find something- which is apparently tall order for Bismarck, North Dakota on a Tuesday night. At 10:30pm we finally found a hotel 3 hours away that could accommodate us- & our ONLY criteria was a room with two beds & decent-ish reviews! We had the kids buckle in & try to sleep, while I stayed up with my husband to make sure he didn't fall asleep getting us to our new hotel 3 hours away. This hotel left our family in an unsafe & unacceptable position. Shame on you!
Stayed 1 night in Jun 2023
Response from David M. - GM on 26 Jun 2023
Thank you for taking the time to leave us a review. Your feedback is essential in our effort to improve our service standards. I apologize for the experience you had, as this is not the standard we strive for. Your comments have been addressed with the appropriate departments. Please feel free to contact me directly and it will be my pleasure to assist you. All The Best

2/10 Terrible

Katie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience - would not check me in
I arrived at 8PM to check into my hotel after a VERY long day of travel. I walked in to have the guy turn me away because they do not have a clean room for me. I then spent 2.5 hours driving and calling every hotel I could find and NOTHING was open. My plan was to sleep in my car when I came across an Airbnb that last minute checked me in. NEVER will I stay here. The gentleman was very unhelpful. I had a room booked and paid for. There should be ZERO reason to not have a room ready.
Stayed 1 night in Jun 2023
Response from David M. GM on 23 Jun 2023
Thank you for taking the time to leave us a review. Your feedback is essential in our effort to improve our service standards. I apologize for the experience you had. Your comments have been shared with the appropriate departments so that they may be addressed. Please feel free to contact me directly and it will be my pleasure to assist you.All The Best

8/10 Good

Jan

Liked: Cleanliness, staff & service, property conditions & facilities
Love the area to take the dogs. The room was also very nice
Stayed 1 night in Jun 2023
Response from David M. - GM on 14 Jun 2023
Thank you for the review, Jan! We hope to see you again soon!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from David M. - G.M. on 14 Jun 2023
Thank you for the great review, Mark! We hope to see you again soon!

6/10 Okay

laurie

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
the room had a musty smell to it. we opened the window to get some fresh air and ran the bathroom vent. wish the bathroom sink area was larger but over all the stay was ok.
Stayed 2 nights in May 2023
Response from David M. - GM on 31 May 2023
Thank you for your review, Laurie. I have passed this information along to the proper departments. We apologize that we missed the mark on your room, and hope that you will give us another shot to provide you with an exceptional stay that we strive to provide all of our guests. Until next time, safe travels!

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Worked to allow me to check in early. Very clean room. Only complaint was leather recliner in room was fairly worn and cracking. Good place to stay!
Stayed 1 night in May 2023
Response from David M. -GM on 29 May 2023
Thank you for the awesome review, Karla! I'm glad we were able to accommodate your needs! I appreciate the feedback on the recliner in your room, and I will pass this along.Until next time, safe travels!

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have regular sized refrigerator as well as stove top. Spacious room with nice recliner! Cleaning Staff was helpful!
Stayed 1 night in May 2023
Response from David M. -GM on 29 May 2023
Thank you, Brianna, for the great review! I'm glad to hear that you had a great experience!Until next time!

10/10 Excellent

James H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from David M. -GM on 29 May 2023
Thank you, James, for the wonderful review!See you next time!