Bitit Hotels

"Beautiful hotel! The location in the medina can be difficult to navigate on your own, but the staff are very helpful in assisting with transportation. The pool, dinner, and breakfast were especially nice, making the hotel a beautiful oasis in the midst of a busy (and sometimes overwhelming) city."

"Our rooms were very good, with dodgy elevators and bath towel racks as the only areas needing improvement. The experience, however, was very stressful largely due to the travel desk managed by Salma. A transfer from Fez to Chefchouen at checkout for 3 was arranged at our request and confirmed a few days in advance via email. In reality, it had been booked as a Chefchouen excursion for 5 with no details shared. When one of our group got sick the night before, hotel reception could not contact travel company to request a 60 - 90 minute delay so that the sick traveler was fit to travel. Travel company, under the impression that it was a guided tour to Chefchouen returning to Fez the same day, was ready to call it a no show after driver waited 30 minutes. It all worked out in the end, thanks to the driver. Barcelo Fes Medina needs more reliable, competent, and communicative people to avoid such a stressful experience which probably cost a lot more."

"The property is well located in a very nice area outside of Ifrane, with many amenities including outdoor and indoor pools, recreational areas, and nice restaurants. Unfortunately, during our stay in May, many of these facilities were closed or not operating. The landscaping of the property was not very well maintained, and some of the units appeared abandoned, perhaps because it was outside the high season. The apartment itself was spacious and reasonably clean, although only two towels were provided for five people. On the positive side, the restaurant was good, the included breakfast was very enjoyable, and the restaurant staff provided outstanding service."

"Beautiful riad. Huge room. About as ornate as it can get."

"If I could, I would give more than 5 stars for this breathtaking riad in the old city Fes. If you are a frequent traveler, you probably have have experienced the catfish aspect of a property posting it's unrealistically beautiful pictures on these platforms. Riad Mazar Fes is the exception. Pictures don't do justice to how beautiful this exceptionally build and meticulously maintained riad. And that is not the best thing about it. For starters, it's people tops the charts. Owner of the place Mr. Khaled treated us like family. He gave us time and attention, giving us a background of the place he build from ruins to a palace like riad. Being an arts and antiquities collector shows in his attention to detail here. He selected a wonderful staff too. Omar at the front desk couldn't be any nicer. He was willing to go above and beyond to make sure our stay was comfortable. Having stayed in a riad before, I was afraid that our room would be another old and uncomfortable space. It was surprisingly very modern and had all the comforts of a 5 star hotel. Daily clean towels and sheets, clean bathroom, fridge, TV, A/C, hairdryer, you name it, it has it. I can name a few top name hotel chains that are not as clean and comfortable as the room we had. Location is a walking distance to all attractions in Fes including the market, tanneries and historic sites, at thhe same time avoiding the noise and insccesiblity. You can park your car right in front of the property. I highly recommend it."

"staff wasn't so helpful"

"The breakfast was excellent, fresh staff was friendly informed."

"Upscale, good staff."

"great property with beautifully manicured gardens and lobby , nice restaurants and food quality was top notch. be warned that like any hotel they charge on your card at check in for possible extras but ask you to pay for extras again at check out sayinh they will release your initial amount of MAD 2000, 5 days later I am still waiting for that initial deposit to be credited back into my account"