Bivio Pozzo Holidays

The hotel is excellent. The staff are very helpful and welcoming. The a/c was not cool enough for August. The desk clerk arranged a taxi for us to dinner and the taxi returned exactly on time. The breakfast was very good and abundant. Comfortable bed and very nice clean bathroom. The city #1 bus leaves the train station and takes you to Agora bus stop directly in front of the hotel in a few minutes. Buy tickets in the train station bar. The bus does not run at night. The Old Town was further away than we anticipated, and the walk there is longer than expected.

Bedroom was clean and tidy but the outside balconies and railings looked unsafe so we didn’t venture out onto them. The bathroom was nice but the extractor fan didn’t work which turned it into a sauna. One of the basins didn’t hold water which was a slight inconvenience when shaving, etc. The shower didn’t have a slider rail and was fixed around waist height and had to be held to wash your body unless you wanted to use the drencher head. There was also no shelf inside the shower area to put toiletries on meaning constant bending down. A shower grab rail would also have been advantageous. The toilet seat was also wonky but manageable. For a 5 star hotel complimentary daily water bottles were not provided unless you wanted to pay for it from the mini bar. Breakfast was a rudimentary continental type. Scrambled egg (with shell) was provided but if you wanted cooked eggs or omelettes there was a €7 - €15 charge. Swimming pool and sauna facilities were nice. Bar area was clean and tidy. Generally all the staff in the hotel were polite and helpful especially the receptionists.

Breakfast is nice! Dinner is nice! Wine is nice! Staff is Nice!

Absolutely great customer service

The hotel itself is lovely — well located, recently renovated, with nice décor that gives it a fresh feel. But what truly makes this place a gem is the people. Chiara at the front desk sets the tone from the moment you arrive. Marina and Yessenia in the breakfast restaurant are warm and attentive, and they make mornings genuinely enjoyable. And the bellboys keep everything running smoothly — special shout out to Vasile, one of the nicest guys you’ll meet. The property is solid, but the team is what earns the fifth star. Highly recommend.