Kitzbühel Hotel Guide - Black Lake hotels in Kitzbühel, Austria.

"Good overall. All my friends got the new tower and those units were better. They should disclose that "

"Excellent "

"Great daily vacation. Very nice hotel with great breakfast. "

"Wonderful hotel in perfect location —short walk to gondola, surrounded by restaurants — with spartan, clean rooms, an excellent wellness area, good ski storage lockers, and super helpful welcoming staff. The breakfast is terrific, with loads of choices including local pastries, and a great array of fresh fruit. A gem in every way. "

"Some improvements to be made.. A linen charge of 15 per person is outrageous when already paying tourist tax, per person per night and the cleaning fee, and booking fees and the full fee of rental.Tourist card was not dropped off by owner as she said she did, and friends had to pay for bus a few times (after argument with drivers)Definitely not appropriate for 16 adults and 3 children. Small pull out couches or sofas for 5 adults would be too small by far.Lower apartment kitchen not adequate or adequately equipped for 6 adults. Could not walk to upper apartment by steps as too icy and too.much snow so 2 minute walk outside to reach other larger house entrance.For 15 linen fee/each , no sheet only duvet and TERRIBLE low quality pillows. Very disappointing for that additional invented fee. Location and common area and quality very nice and as advertised. Had a visit from other people that said that they were renting propert on same days as us. As well as visit from police that demanded proof and copy of rental agreement and fees paid. Were told not to worry about our stay, but was stressful for some friends The apartments (lower and upper) communicated by stairs , but was blocked by temporary board/wall. Why? "

"The whole experience was superb. Rooms nice, staff friendly, food fantastic and spa was excellent. "

"★★★★★ Absolutely outstanding stay! This hotel exceeded our expectations in every way. The rooms were spotless, comfortable, and very well maintained. The staff were incredibly friendly, professional, and always ready to help with a smile. The location is perfect — getting to the hills was effortless, whether by train or bus. Everything was convenient and stress-free, which made the whole trip even more enjoyable. The breakfast was truly amazing, with a wide selection of fresh, high-quality options. The evening cheese and sausages refreshment was a wonderful touch and such a thoughtful addition after a full day out. The brand-new saunas and swimming pool are exceptional. The spa area is modern, beautifully designed, and perfect for relaxing. A perfect 5-star experience — we would absolutely stay here again and highly recommend it!"

"Wonderful place to stay! The rooms were very clean and the front desk was great! The shuttle was also very good!!!!"

"Accommodating environment. Friendly staff. Clean rooms. Delicious food. "