Black Mountain Holidays

The casino and the lobby was freezing the air was so cold it was uncomfortable going from the pool back inside was dreadful I had to buy a coat to wear in casino but hold the coat in my hand every where else. I could not even stay and eat at the restaurants because it was freezing had tk keep packing my food and eatingback in my room. No microwave and the fridge didnt get cold at all . Overpriced mini bar in room 15.00 for water is crazy. the people at front desk were not helpful when checking in. i sat in a cold lobby for 4 hours to check in after being told I'd be on a waiting list all to be told I was not on the list despite asking 3 times every hour of I was close to being next . I havde waited years to save up to come here and it wasn't a great 1st impression . But very very clean. I went to a few casinos with the flithiest machines. Like sticky buttons. Broken buttons due to someone spilling so this is the cleaner casino I have been to. The bar outside could use more organization one guy busting his ass to help people while the other is standing around laughing with the bikini girls who are making fun of how the guests look or how they are dressed was so rude ...also. people kept running up to order while there are people already waiting and he would take there order after everyone else was waiting 15 min. Gambled 3k and couldnt even get a bonus or free spins so the games didnt show very much love. Not 1 comp. After how much i spent this weekend and have to .