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Reviews of The National Hotel

3 out of 5
The National Hotel
36 Water Street, New Shoreham, Block Island, RI

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 151 reviews" "
Rating 8 - Good. 59 out of 151 reviews" "
Rating 6 - Okay. 12 out of 151 reviews" "
Rating 4 - Poor. 4 out of 151 reviews" "
Rating 2 - Terrible. 0 out of 151 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from our room was spectacular, and the staff could not have been better. Everyone was kind, courteous, and helpful. We will be back
Stayed 1 night in Sep 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff great hotel minutes from town and ferry. Excellent view of the harbor from the porch.
Stayed 2 nights in Oct 2023

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great historic 1880 Hotel
Very accommodating as we couldn't bring our car on the ferry. Hotel is directly across from Ferry and made it easy to get to.
Stayed 1 night in Oct 2023
Response from Julie Natalizia, General Manager on 6 Oct 2023
Thank you for staying with us! So glad you enjoyed your visit

8/10 Good

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel in great location
The National is a great place to stay. Super location, very friendly and helpful staff, and very historic. The historic part is something you should understand before booking -- the hotel dates from the late 1800s, so the rooms are not like a modern hotel -- they are not as big or luxurious. But they are fine, especially because on Block Island you don't want to spend lots of time in your room anyway. The other possible thing to expect is some noise. The windows are not soundproof, and there are gatherings in the evening below the rooms.
Stayed 1 night in Sep 2023
Response from Julie Natalizia, General Manager on 24 Sept 2023
Thank you for staying with us and for your positive feedback! We hope you will choose the National again in the future!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Julie Natalizia, General Manager on 12 Sept 2023
Thank you very much! So glad you enjoyed your stay!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Julie Natalizia, General Manager on 8 Sept 2023
Thank you for staying with us!

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the age of the hotel, it was very well maintained and very clean. The staff was all very friendly and accommodating. The hotel itself was very accommodating with storing bags until our checkin time and then the day or departure as well as providing beach towels. There was life music every night in the back patio area. It is loud until 10:00-10:30 but we did not mind it as we heard it from our room and enjoyed it. Great location on the island- amazing food and drinks at the restaurant and bars downstairs. We will be back!
Stayed 2 nights in Aug 2023
Response from Julie Natalizia, General Manager on 31 Aug 2023
Thank you Melissa! So glad you enjoyed your stay - we look forward to seeing you again.

10/10 Excellent

darlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, excellent food and service!
Stayed 1 night in Aug 2023
Response from Julie Natalizia, General Manager on 30 Aug 2023
Thank you so much!

10/10 Excellent

Charisse

Stayed 1 night in Aug 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and hotel were great but would not recommend the restaurant.
Stayed 1 night in Aug 2023
Response from Julie Natalizia, General Manager on 22 Aug 2023
I am glad you enjoyed the hotel but can you give me any more feedback on the restaurant? I would love to hear why you would not recommend it.

10/10 Excellent

Ronald

Stayed 1 night in Aug 2023
Response from Julie Natalizia, General Manager on 8 Sept 2023
Thank you very much! So glad you enjoyed your stay!

6/10 Okay

Jason

Stayed 1 night in Aug 2023
Response from Julie Natalizia, General Manager on 31 Aug 2023
Thank you for staying with us. If you have any feedback you would like to share, we certainly welcome it.

10/10 Excellent

John

Travelled with group
Liked: Amenities
Excellent
Stayed 1 night in Aug 2023
Response from Julie Natalizia, General Manager on 22 Aug 2023
Thank you!

10/10 Excellent

Sybil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Julie Natalizia, General Manager on 1 Aug 2023
Thank you very much for staying with us!

10/10 Excellent

Tammy

Beautiful historic hotel rooms work very clean, air-conditioned and beds with comfortable
Stayed 2 nights in Jul 2023
Response from Julie Natalizia, General Manager on 19 Jul 2023
Thank you! So glad you enjoyed your stay!

10/10 Excellent

Michael

Stayed 1 night in May 2023
Response from Julie Natalizia, General Manager on 15 May 2023
Thank you for staying with us! We are glad you enjoyed your stay

10/10 Excellent

elizabeth

Stayed 3 nights in Sep 2022

10/10 Excellent

Leonard, New Haven

Stayed 1 night in Sep 2022

8/10 Good

Marianne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Julie Natalizia, General Manager on 13 Sept 2022
Thank you for staying with us!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from Julie Natalizia, General Manager on 10 Sept 2022
Thank you for staying with us!

10/10 Excellent

meghan

Stayed 1 night in Aug 2022

8/10 Good

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jun 2022
Response from Julie Natalizia, General Manager on 20 Jun 2022
Thank you for staying with us!

8/10 Good

Margarita

Stayed 1 night in Sep 2021

6/10 Okay

Eddie

Liked: Cleanliness, staff & service
Disliked: Amenities
The Hotel is accommodating. The staff is great! Dislikes- Bathroom has no vent , mattress is uncomfortable.
Stayed 1 night in Sep 2021
Response from Julie Fuller, General Manager on 28 Sept 2021
Thank you for your compliments on the staff - they do work hard and it is nice when they are appreciated. I also appreciate the feedback on the room. I will look into both matters to try to fix them for future guests. Hope to see you again next season!

8/10 Good

Linda Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a beautiful view and there was great food and entertainment provided each night.
Stayed 2 nights in Sep 2021
Response from Julie Fuller, General Manager on 19 Sept 2021
Thank you!

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Julie Fuller, General Manager on 18 Sept 2021
Thank you for staying with us!

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2021
Response from Julie Fuller, General Manager on 17 Sept 2021
Thank you very much!

10/10 Excellent

MARKUS

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view and location. Great staff.
Stayed 1 night in Sep 2021
Response from Julie Fuller, General Manager on 15 Sept 2021
Thank you very much!

10/10 Excellent

jeanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel room was clean & bedding was good.
Stayed 1 night in Sep 2021
Response from Julie Fuller, General Manager on 10 Sept 2021
Thank you for staying with us! So glad you enjoyed your stay

10/10 Excellent

CARROLL, FAIRPORT

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2021

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The National Hotel has caring, gracious staff from housekeeping to restaurant servers to management. It is located conveniently and offers complete convenience with its barroom, dining veranda, fireside cocktails in a backyard, stores, and waterfront views.
Stayed 2 nights in Aug 2021
Response from Julie Fuller, General Manager on 4 Sept 2021
Thank you very much! We appreciate your kind words and we are so glad you enjoyed your stay. Hope to see you again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

James

Stayed 4 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our room and location. The staff was very friendly.
Stayed 1 night in Jul 2021
Response from Julie Fuller, General Manager on 24 Jul 2021
Thank you very much - so glad you enjoyed your stay!

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2021
Response from Julie Fuller, General Manager on 24 Jul 2021
Thank you for visiting the National!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2021
Response from Julie Fuller, General Manager on 24 Jul 2021
Thank you!

8/10 Good

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service was excellent. Only downside was rooms were a bit small. We stayed in a corner room which was a bit bigger and would highly recommend over the smaller rooms where our friends stayed. Also next time will need a fridge. .
Stayed 3 nights in Jun 2021
Response from Julie Fuller, General Manager on 26 Jun 2021
Thank you for staying with us and for your compliments to the staff - they certainly work hard. Please feel free to request a refrigerator next time you stay and we will be happy to accommodate if possible.

6/10 Okay

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Noisy, expensive but quaint
The ambiance was great. The room was very small but quaint. Shower stall was so small you could not bend to wash your feet. We had a first floor (one flight up) room near the stairs. It was extremely noisy. The live entertainment could be heard until 11 pm and the partying afterwards went on until after midnight. So, there was not a restful night’s sleep during our 2 night stay. Food was also VERY expensive.
Stayed 2 nights in May 2021

10/10 Excellent

Tracy, Mystic

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, fabulous location! Absolutely can’t beat the view and location, staff were friendly and helpful, ate all but one of our meals there as well and enjoyed them all! Looking forward to next trip there!
Stayed 2 nights in Sep 2020
Response from Julie Fuller, General Manager on 24 Sept 2020
Thank you for staying with us! We are so glad you enjoyed the National Hotel and hope to see you again next summer!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from Julie Fuller, General Manager on 15 Sept 2020
Thank you very much! Glad you enjoyed your stay

10/10 Excellent

Jim, Rochester NY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and the hotel service was excellent.
Stayed 2 nights in Sep 2020
Response from Julie Fuller, General Manager on 11 Sept 2020
Thank you very much! I will certainly share this with the staff

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great early September stay!
Great location and friendly helpful staff. Love the addition of A/C in the rooms. Only downside are the small rooms that are in great need of updating. However, when coming to Block Island, this is a great option.
Stayed 1 night in Sep 2020
Response from Julie Fuller, General Manager on 11 Sept 2020
Thank you for staying with us! We appreciate your feedback and certainly welcome any suggestions. Please feel free to contact us directly as it certainly helps in our planning for next season.

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Julie Fuller, General Manager on 9 Sept 2020
Thank you for staying with us!

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Julie Fuller, General Manager on 1 Sept 2020
Thank you for staying with us!

10/10 Excellent

Laura, Connecticut

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have not one bad thing to say about this beautiful charming Hotel.The location is perfect the amenities are on point customer service friendly staff it’s like a well oiled machine thank you for a great stay.
Stayed 2 nights in Aug 2020
Response from Julie Fuller, General Manager on 28 Aug 2020
Thank you! We really appreciate these kind words. And we certainly look forward to seeing you again in the future.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Julie Fuller, General Manager on 28 Aug 2020
Thank you for staying with us!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020
Response from Julie Fuller, General Manager on 28 Aug 2020
Thank you very much!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great getaway
It was centrally locates which was perfect when coming off the ferry. The staff was super friendly!!
Stayed 1 night in Aug 2020
Response from Julie Fuller, General Manager on 8 Aug 2020
Thank you so much for staying with us, we are very glad you enjoyed your stay and we look forward to seeing you again.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Julie Fuller, General Manager on 5 Aug 2020
Thank you for staying with us!

10/10 Excellent

Verified traveller

Stayed 3 nights in Jul 2020
Response from Julie Fuller, General Manager on 5 Aug 2020
Thank you - glad you enjoyed your stay!