2/10 Terrible
Heather
Travelled with family
28 Apr 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I stayed at The Cloister part of the resort for the first time. Normally I stay at the beach club but it’s under renovation and I have stayed in the tower as well. Let me tell you what a mistake that was. I traveled with a family of 6 and got two rooms, but the one my son was in was a mild infested gross room. He actually got sick from the mold since he has allergies to it. They did change my room but moved it on the opposite side of the resort and my view was of an alley which my original room I booked estate view. All they offered was an hour later check out which we left way before. As you walk the hallways you can smell the musty mold and for what they charge for the rooms it’s a shame. We spent so much there at the resort for example dinners were between $700-850 for one and my son was sick and didn’t even enjoy half of our family trip because he was in the room sick from the mold. The cloister is old and run down. It’s a beautiful hotel but needs major renovation on that part. Also, on Friday we went to the pool and we needed 6 chairs and we were turned away because they only had one chair left. Crazy for what I paid. Could not even go relax at the pool!
Heather
Stayed 4 nights in Apr 2024