Busan Hotel Guide - Bokcheon Museum hotels in Busan, South Korea.

"This is definitely NOT a five-star hotel. They should lower their rating system. The room, carpet and bathroom is outdated. Plus they charge for the fitness gym and the sauna. I was shocked that 5 star hotel does not provide a free gym access. Also as a Expedia platinum member, they give you free welcome drink but it's only for take out. I asked the coffee shop employee if I could sit down and drink my coffee, and she said "No". She said I cannot sit down and drink my coffee, I can only take it out. Another thing during the check in, I asked if I could use the spa that's attached to hotel. The front person said just tell the spa your room number. I thought it was included because she did not mentioned the price, and it turned out you get a discount price not free. Overall the service, amenities and cleanness is not met with my expectation. If it was 4 or 3 star hotel I would understand but not when it's promoted for 5 star."

"Best Hotel"

"Some staff don't speak English well. The room was somewhat clean, although there was some debris on the sofa, and a soap envelope behind the sink. Bedding was clean. Some previous guest smoked in the toilet room, it had a lingering cigarette smell. In general OK."

"The hotel is in a hard to find location (even for taxis) about 15k from city center. Friendly staff, unilingual Korean. Good Translation app essential. Overheated room on cool nights. Huge TV screen with confusion array if remotes. I would not recommend this hotel to travellers not conversant in Korean. On the plus side very reasonable prices."

"The addresses on both expedia and website were wrong by 3 blocks. When the afternoon staff were called to ask the correct address, the young staffer argued with my wife that him helping her was not his job. The hotel misrepresents its location as family-friendly. It is in the adult entertainment area of busan City. Very cramped alleyways poor lighting obnoxious drunks and other issues. On the bright side, there were complimentary condoms in the room, coupled with a sign posted on the window advising not to throw cigarette butt out the window. There were zero western electric outlets. Provided usb outlets were non functioning in either room. Towels povided wre hand towels no bath towels on premises. "Breakfast included" was hot water, ramen, and boiled eggs. All in all, a miserable stay and the mouthy young staffer is the worst. Not recommended for westerners. "

"Had to book this property last minute, and was such a pleasant experience! The front desk associate that works the night was very helpful, and went above and beyond with our questionable and concerns and more! We were struggling, and she helped with our basic questions to helping us with laundry, booking a taxi to the airport, and helping us our issue with the door! 5 stars!!! "