Verified review
6/10 Okay
caroline
10 Aug 2026
We weren’t happy that the room description on Expedia said our apartment had a double bed and 2 singles but was in fact a double bed and a sofa bed. We I contacted the hotel a month before arrival to check this were assured by email that we would be given a room with 4 beds on arrival but this did not happen.
After a long conversation and practically begging, (even with the email proof from the hotel) , we managed to get our room changed but had to have 2 seperate rooms and not a family room.
Positives:
The hotel is in a beautiful location.
The food was lovely. Efficient staff in the food hall too.
Negatives
The wrong room given, staff not very understanding.
The resort is so hilly and our apartment was as far up the hill as you could go! Very tiring!
The food hall is so so busy!
caroline
Stayed 4 nights in Aug 2026































