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Reviews of Best Western Borger Inn

2.5 out of 5
Best Western Borger Inn
206 S Cedar St, Borger, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 99 out of 195 reviews" "
Rating 8 - Good. 55 out of 195 reviews" "
Rating 6 - Okay. 27 out of 195 reviews" "
Rating 4 - Poor. 7 out of 195 reviews" "
Rating 2 - Terrible. 7 out of 195 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very great stay
Stayed 1 night in Mar 2024
Response from Glenda Valdivia- General Manager on 17 Apr 2024
Thank you for taking the time to leave us a rating for your recent stay. We hope to see you again in the near future.

8/10 Good

Michael

Business traveller
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023
Response from General Manager- Glenda Valdivia on 12 Dec 2023
Thank you for taking the time to leave us a rating on your stay with us.

10/10 Excellent

John

Stayed 1 night in Dec 2023
Response from General Manager- Glenda Valdivia on 12 Dec 2023
Thank you for taking the time to leave us a rating on your recent stay with us.

10/10 Excellent

Jose

Stayed 2 nights in Nov 2023
Response from General Manager- Glenda Valdivia on 12 Dec 2023
Thank you for leaving us a rating on your stay with us.

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service
Staf was very friendly
Stayed 1 night in Sep 2023
Response from General Manager- Glenda Valdivia on 14 Nov 2023
Thank you for your compliments on out staff. We appreciate your time and we hope to see you again in the future.

8/10 Good

Sterling E.

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review Best Western
The stay was nice. Breakfast was good.
Stayed 3 nights in Sep 2023
Response from General Manager- Glenda Valdivia on 9 Oct 2023
Thank you for taking the time to let us know more about your stay with us. We are pleased to know you enjoyed your overall stay and we hope to see you again in the near future.

6/10 Okay

Theresa

Travelled with family
Very basic location was good
Stayed 3 nights in Aug 2023
Response from General Manager- Glenda Valdivia on 9 Oct 2023
Thank you for your feedback. We hope to see you again in the near future.

10/10 Excellent

Sue Ellen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful definitely recommend
We got to the hotel the check in was quick and easy. The girl at the counter was incredibly sweet. The next morning the cleaning ladies and the ladies in the kitchen were so wonderful. They all made sure we had everything that we needed. The whole time we were there for 2 nights we were greated with happy sincere smiles. I've never been to a hotel with staff that were so amazing and beyond helpful. We will definitely stay here again next time we visit. Breakfast was so wonderful. Eggs made to order, waffles were delicious and even shaped like Texas. The pool and hot tub were so wonderful and quiet. I do wish the pool was warmer and the hot tub could have steps. It was very difficult to get in and out of. But the hot tub felt so wonderful.
Stayed 2 nights in Jul 2023
Response from General Manager- Glenda Valdivia on 17 Jul 2023
Thank you for telling us more about your recent stay with us. We are extremely pleased to know that all the staff from front desk housekeeping and even the breakfast were welcoming and friendly during your stay. We are pleased you enjoyed our breakfast and enjoyed your time down at the pool area. We hope to see you again in the near future.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience
Friendly Front Desk person (Misty) and very nicely done breakfast. All around great stay!
Stayed 1 night in Jul 2023
Response from General Manager-Glenda Valdivia on 10 Jul 2023
Thank you for taking the time to let us know more about your recent stay with us. We are pleased to Misty was helpful and nice during your stay. Thank you for all of your compliments about our hotel and we hope to see you again in the near future.

10/10 Excellent

Lance

Stayed 1 night in Jun 2023
Response from General Manager-Glenda Valdivia on 28 Jun 2023
Thank you for taking the time to leave us a rating on your recent stay with us. We hope to see you again in the near future.

10/10 Excellent

Jose

Stayed 1 night in Jun 2023
Response from General Manager- Glenda Valdivia on 17 Jul 2023
Thank you for taking the time to leave us a rating.

10/10 Excellent

seth

Stayed 1 night in May 2023
Response from General Manager- Glenda Valdivia on 12 Jun 2023
Thank you for taking the time to leave us a rating on your stay with us. We hope to see you again in the future.

2/10 Terrible

Ryan

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
They didn’t give us the room we asked for and the quality of the room was disappointing. The AC was not working well as well. Breakfast was also very limited. For that reason we will be choosing Holiday Inn over Best Western in the future.
Stayed 1 night in Apr 2023
Response from General Manager- Glenda Valdivia on 9 May 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from General Manager- Glenda Valdivia on 9 May 2023
Thank you for taking the time to leave us a rating on your stay.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was clean, very comfortable, the breakfast was amazing, just a little pricey me
Stayed 1 night in Mar 2023
Response from General Manager- Glenda Valdivia on 22 Mar 2023
We are pleased to know you enjoyed your stay with us. We hope to see you again in the near future.

10/10 Excellent

michelle

Stayed 1 night in Feb 2023
Response from General Manager- Glenda Valdivia on 22 Mar 2023
Thank you for taking the time to let us know more about your stay with us. We hope to see you again in the near future.

8/10 Good

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Clean and modern. Safe.
Stayed 1 night in Feb 2023
Response from General Manager- Glenda Valdivia on 23 Feb 2023
Thank you for taking the time to let us know more about your stay with us. We hope to see you again in the near future.

4/10 Poor

Monzer

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Not clean
Stayed 1 night in Jan 2023
Response from General Manager- Glenda Valdivia on 21 Jan 2023
Thank you for taking the time to let us know more about your recent stay with us. We thank you for bringing all of your concerns to our attention. We will be looking into all of them. We hope to see you again in the near future.

6/10 Okay

Ericka, Howardwick

Business traveller
Liked: Staff & service, amenities
The room was clean, but I specifically got that room because of the jacuzzi tub and my sore back. The jets didn’t even work! Just made a whirring sound and then clicked off. Never would come on. The breakfast was good and fresh cooked eggs were good. The floor in the hallway, and stair area needed a good cleaning. Will be staying here again when I’m in the area but won’t pay extra for the jacuzzi room.
Response from General Manager- Glenda Valdivia on 12 Jan 2023
Thank you for taking the time to let us know more about more about your recent stay with us. We are please to know you enjoyed you breakfast and thank you for bringing all other concerns to our attention. We will be looking into everything and we thank you for your feedback. We hope to see you again in the near future.

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth staying at.
Stayed 1 night in Dec 2022
Response from General Manager- Glenda Valdivia on 27 Dec 2022
Thank you for taking the time to let us know more about your stay with us. We are pleased you enjoyed your stay with us. We hope to see you again in the near future.

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Nicoshia

Stayed 2 nights in Nov 2022

8/10 Good

Isaac

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from General Manager- Glenda Valdivia on 29 Nov 2022
Thank you for taking the time to leave us a rating on your recent stay with us. We hope to see you again in the near future.

10/10 Excellent

Teresa, Port Angeles

Stayed 1 night in Nov 2022

6/10 Okay

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like cigarette smoke. The A/C unit in the room wouldn’t consistently run. It was hot all night.
Stayed 1 night in Oct 2022
Response from General Manager- Glenda Valdivia on 25 Oct 2022
Thank you for taking he time to let us know more about your recent stay with us. We thank you for all of your feedback and we will be looking into all of it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just fine
Clean quiet place to stay. Breakfast was good
Stayed 3 nights in Sep 2022
Response from General Manager- Glenda Valdivia on 26 Sept 2022
Thank you for taking time to let us know more about your recent stay with us. We are pleased you enjoyed your over all stay and hope to see you again in the future.

10/10 Excellent

Eugene

Stayed 1 night in Sep 2022
Response from General Manager- Glenda Valdivia on 15 Sept 2022
Thank you for taking the time to leave us a rating on your recent stay with us. We hope to see you again in the near future.

10/10 Excellent

Jerry

Stayed 2 nights in Sep 2022
Response from General Manager- Glenda Valdivia on 8 Sept 2022
Thank you for taking the time to leave us a rating for your recent stay. We hope to see you again in the near future.

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
Nothing to say
Stayed 1 night in Aug 2022

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, room comfort
Clean motel but just a tad pricey
The motel itself was quiet and clean. They have a nice breakfast selection including eggs, bacon, waffles and hashbrowns. It was a little too pricey in my opinion for the small town that it’s in. The reason for the rating, however, is because we had to wait 30 minutes to check in at 11pm because the lady at the front desk was training and the employee that was supposed to be training her was a no-show. We had to wait for the daytime manager to come in so we could check-in. Not exactly ideal after a very long day driving.
Stayed 1 night in Aug 2022
Response from General Manager- Glenda Valdivia on 10 Aug 2022
Thank you for taking the time to let us know more about your recent stay with us. We are pleased that you enjoyed our breakfast and felt the hotel was clean. We would like to apologize for any inconvenience you encountered during your check in and we appreciate you being understanding. We hope to see you again in the near future.

8/10 Good

Mark

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Aug 2022

10/10 Excellent

Lee, Oklahoma City

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Excellent breakfast.
Stayed 1 night in Jul 2022
Response from Manager- Glenda Valdivia on 30 Jul 2022
Thank you for taking the time to let us know more about your recent stay with us. We hope to see you again soon

10/10 Excellent

Hallie

Stayed 1 night in Jul 2022

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and excellent breakfast!
Stayed 1 night in Jun 2022
Response from General Manager-Glenda Valdivia on 29 Jun 2022
Thank you for all of your nice comments regarding the hotel, staff, and the breakfast. We appreciate all of your time and hope to see you again in the near future.

2/10 Terrible

Austin

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2022

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very polite and friendly staff. Very clean room. The breakfast was wonderful. Checkout was fast and easy.
Stayed 1 night in Jun 2022
Response from GM- Glenda Valdivia on 28 Jun 2022
We thank you for all of your nice comments. We are pleased you loved the staff and your room. We are pleased you enjoyed the breakfast and we hope to see you again in the near future.

10/10 Excellent

Manuel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice rooms and friendly staff. Breakfast made to order
Stayed 2 nights in Jun 2022
Response from Manager- Glenda Valdivia on 9 Jun 2022
We are pleased to know you enjoyed your stay with us. Thank you for all of your time and compliments. We hope to see you again in the near future.

10/10 Excellent

ginger

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very helpful and sweet.. Breakfast was great & you were able to order your eggs anyway you wanted them. Rooms were spacious, clean, & plenty of towels.
Stayed 1 night in Apr 2022
Response from General Manager- Glenda Valdivia on 9 Apr 2022
Thank you so much for giving us some feedback on your recent stay with us! We are so pleased you enjoyed your stay with us and that all of our staff was friendly. Thank you for all of your nice comments about our property and staff. We hope to see you again in the near future.

8/10 Good

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service at the desk was terrific. They learned our names and were very helpful. The ladies cooking at the breakfast room were also very helpful and pleasant. I did notice that the carpet on the stairs didn’t get cleaned during our stay. The rooms were clean, spacious,quiet and comfortable.
Stayed 1 night in Mar 2022
Response from General Manager- Glenda Valdivia on 14 Mar 2022
Thank you for taking the time to tell us about your stay with us. We are pleased to know that the front desk and breakfast staff was very helpful. Thank you for bringing the stairs to our attention we will be looking into this. We hope to see you again in the near future.

10/10 Excellent

Darlene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best western Borger, Texas
The room was clean and comfortable. Plenty of room. We especially liked the handicap rails in the bathroom. The breakfast was very good with a good variety. We will surely stay there again when we return to see my grandchildren.
Stayed 1 night in Mar 2022
Response from General Manager- Glenda Valdivia on 14 Mar 2022
Thank you for taking the time to let us know about your recent stay with us. We are so pleased to know you enjoyed your stay and loved our breakfast. We thank you for all of your time and hope to see you again soon.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from Manager- Glenda Valdivia on 4 Mar 2022
Thank you for taking the time to leave us a rating on your stay with us. We appreciate all of your time and hope to see you again in the future.

10/10 Excellent

jeremiah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Misty is a freat asset to the company. she definitely helps keep this place going smoothly
Stayed 3 nights in Jan 2022
Response from Manager- Glenda Valdivia on 17 Jan 2022
Thank you for taking the time to let us know more about your recent stay with us. We appreciate all of your compliments and we are pleased Misty was helpful during your stay with us.

2/10 Terrible

michael, lasalle

Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday fun with family
The front desk staff was wonderful upon greeting us. The lobby and hallways and room were all very clean. Bed was comfortable and bathroom had a nice jacuzzi tub. We and our family that we were visiting really enjoyed the indoor hot tub and pool!! Location is good as it's close to many fast food restaurants. Would definitely recommend staying here if you're in the area.
Stayed 1 night in Dec 2021
Response from Manager- Glenda Valdivia on 31 Dec 2021
We appreciate you taking the time to give us some feedback on your recent stay with us. We are pleased you enjoyed your stay with us and we hope to see you again in the near future.

6/10 Okay

Ed Heather or Laura

Stayed 1 night in Oct 2021
Response from Manager- Glenda Valdivia on 25 Dec 2021
Thank you for leaving us a rating on your stay with us.

8/10 Good

Delma

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager-Glenda Valdivia on 5 Nov 2021
Thank you for taking the time to leave us a rating on your stay with us.

10/10 Excellent

Terri

Stayed 1 night in Oct 2021

10/10 Excellent

Karen J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Manager- Glenda Valdivia on 29 Oct 2021
Thank you for taking the time to leave us a rating on your recent stay with us.

8/10 Good

Greg

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 3 nights in Oct 2021
Response from Manager- Glenda Valdivia on 8 Oct 2021
Thank you for all of your nice comments and hope to see you again soon.