Borgonuovo Holidays

Beautiful hotel! We didn't realize the pool would be closed when we were there, but otherwise excellent stay.

Staff lovely, chatty, smiley, helpful. Food good if a little limited evening choice if staying more than a few nights (but so many other retaurants around) Bathroom great hot water but decor could be sharper - bit tatty in couple of places. Superior room as the picture, comfy bed and pillows. Trouble with mosquitos which could have been living in the aircon vents (take a swatter and anti bite - may just be a bad year) Good quiet area away from centre but easily walkable, tram very close. It has a bright, welcoming and relaxed atmosphere.

What a wonderful place to stay.

The keyless entry system was new to me. I was apprehensive about it first. It took getting used to, but once I familiarized myself with the code and the system, I thought it was better than having a physical key. The receptionist, Julie was excellent. She was very helpful in navigating my way through the downtown area, she knows Florence very well. She advised of the best restaurants to and what places to explore. She was very patient and pleasant. The breakfast included was light and good. The cafeteria attendant was also pleasant. I did mention to the hotel manager that a washcloth, included in the hotel the linen would be a plus. I had to purchase one on my own to complete the linen set.