Bornwird Holidays

Excellent experience. Great room and well furnished. Amazing view from the second floor window. Staff was very friendly and helpful. Situated minutes from all the major museums.

Had a good time in the canal area of Amsterdam Very well located Above average but not 5 star accommodation We were well pleased

Horrendous customer service. As United States Citizens, they did not give us the two twin bed room that we booked for and instead said the “machine decides, we can do nothing” and the machine assigned us a king room (I.e. two attached twin bed frames with a single king mattress). We told them to get us to get us two twin mattresses, and they said no. Trash customer service. Breakfast top of the top (specialty salmon and nuts in addition to an excellent breakfast buffet), but we cannot recommend booking again due to trash customer service to citizens of US.

Excellent stay. Great staff and atmosphere. Easy to get to major train stations.

Very cute tiny hotel with super welcoming and kind staff. I will say that there are a few big downsides - the main one being that the toilet in our room had a clear glass door, which was uncomfortable. The fixtures in our room were a bit worn out and some parts of the room felt like they could’ve been a bit cleaner. That being said, the hospitality at this hotel is amazing. The staff were so kind and welcoming, and there is a free happy hour and a cute little terrace outside that is open all hours. The staff let us stay on the terrace even after we had checked out, and they let us check out late for free because my friend had been sick the night before and wasn’t able to get much sleep. Really the main thing that stopped this from being a four star review is that the price is the bathroom door situation - we basically ended up using the downstairs bathroom the entire time, which can only be accessed by going outside and was kind of inconvenient. In the grand scheme of things it’s not a huge deal, but it feels like such an easy thing to fix by adding a privacy screen or something. I don’t take points off for things outside of the hotel’s control (ie, outside noise etc) but this is something that is definitely within the hotel’s control and I think having some more privacy would’ve made our stay more comfortable.