Interior

Reviews of citizenM Boston North Station

4 out of 5
citizenM Boston North Station
80-120 Causeway Street, Boston, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1581 out of 2273 reviews" "
Rating 8 - Good. 429 out of 2273 reviews" "
Rating 6 - Okay. 151 out of 2273 reviews" "
Rating 4 - Poor. 60 out of 2273 reviews" "
Rating 2 - Terrible. 52 out of 2273 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Alan, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
The pillows were all the same and very uncomfortable
Stayed 2 nights in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and consistently wonderful rooms. I love the hotel.
Stayed 1 night in May 2024

10/10 Excellent

sharon

This was such an amazing surprise! Every single employee was so kind and full of energy and it was just an enjoyable experience all around
Stayed 4 nights in Apr 2024

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was tough
Stayed 1 night in Apr 2024

10/10 Excellent

Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the city view room and nothing could beat that Boston city skyline. Room was smaller than expected however cozy. Security was top notch so no unexpected visitors. We paid for breakfast one morning and it was great with lots of different options. The “living room’ has a fun “family” feel to it. Went to a Celtics game and the 2 minute walk back to our room was amazing. Easy access to the subway system. Highly recommend this hotel! Staff was top notch too!
Stayed 5 nights in Apr 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantasy venue for solo or group travelers. A bit small for a young family but it’s right in downtown next to some great dining options and public transportation that can get you anywhere you really would want to go. Highly recommend!
Stayed 2 nights in Apr 2024

10/10 Excellent

Nancia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel right beside TD Garden Arena. Was able to check in early with no hassle. Room was small but very comfortable and appeared very clean. There is a food hall next door with plenty of food options, also there is direct access to the subway as well. Would definitely stay here again.
Stayed 1 night in Apr 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love citizenM! They’re always located in a convenient area and the staff is always great! Will always go back!
Stayed 1 night in Apr 2024

8/10 Good

Matthew Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Didn’t expect the room to be so small. Smaller than any European hotel I have seen.
Stayed 3 nights in Apr 2024

8/10 Good

vilat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

KOURA

Liked: Cleanliness, staff & service, property conditions & facilities
Fun and beautiful hotel!
Stayed 2 nights in Apr 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay. Central location.
Stayed 1 night in Apr 2024

10/10 Excellent

Carshena

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was amazing from check in to check out ! I’d love to stay there every weekend
Stayed 4 nights in Apr 2024

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun atmosphere
Stayed 2 nights in Feb 2024

10/10 Excellent

Tara, Virginia Beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique, like how u u control all the room stuff w/the iPad. Love the decor and just overall nice place to stay. Customer service was good as well.
Stayed 2 nights in Apr 2024

10/10 Excellent

Jess

Stayed 1 night in Apr 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pillows too firm. Can get noisy next to TD garden if there is a concert
Stayed 2 nights in Apr 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and well maintained in common areas and guest rooms. The location is also great. Would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Lucy Latta on 22 Apr 2024
Hi citizen Alexis,This is a fine how-do-you-do on this sunny Monday afternoon to read! Thank you very much from our entire team, and we cannot wait to welcome you back to citizenM Boston with open arms....Lucy LattaHotel Manager

8/10 Good

Richard

Liked: Cleanliness, staff & service
Fonctionnel mais très petit. Matelas très inconfortable.
Stayed 1 night in Apr 2024

10/10 Excellent

Iveth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great if you are going to a Celtics gane
Stayed 3 nights in Mar 2024
Response from Lucy Latta on 22 Apr 2024
Well thank you very much citizenIveth, we hope you had an awesome time at the game! See you again soon.Lucy LattaHotel Manager

4/10 Poor

Charlene

Business traveller
The ironing room did not work. The water took forever to get warm. In an ADA room which was fine but the drain was not prepared appropriately and water 6 inches outside of shower on main bathroom floor. Unsafe. Shampoo dispensers did not work. Noisy! Will not return
Stayed 1 night in Apr 2024
Response from Lucy Latta on 19 Apr 2024
Hi Charlene,Sorry to hear you had some issues during your trip with us. Our team of ambassadors are on hand 24/7 to help with any needs of our guests so hoping you were able to share this in the moment with them.With everything said, we are sorry to hear we are not for you and hope you find something to suit your needs next time...all we wish is our guests to be happy at the end of the day, and if that isn't with us...we wish you nothing but safe travels...Lucy LattaHotel Manager

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Great design
Stayed 1 night in Apr 2024
Response from Lucy Latta on 22 Apr 2024
Hey citizenGuillermo,Thank you so much for your kind words about the design of our hotel - a lot of thought goes into each hotel around the globe! We hope you downloaded our citizen app - as there is a section all about some of our pieces around the hotel!We hope to see you again soon!Lucy LattaHotel ManagerSafe travels,Lucy LattaHotel Manager

10/10 Excellent

Ingrid

Stayed 2 nights in Apr 2024

8/10 Good

Leonid

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy our stay.modern hotel.
Stayed 4 nights in Apr 2024
Response from Lucy Latta on 17 Apr 2024
Hi Leonid,We appreciate you and your kind words! We hope you had an amazing time in Boston and please don’t be a stranger.Safe travels,Lucy LattaHotel Manager

10/10 Excellent

Dora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Claire

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay! Highly recommend!
Stayed 2 nights in Apr 2024
Response from Lucy Latta on 15 Apr 2024
citizenClaire!Thank you for leaving such a wonderful review about your stay at citizenM Boston! We are happy to know that you had a great experience with us, and we hope to have the pleasure of welcoming you back soon for more enjoyable moments. Safe travels,Lucy LattaHotel Manager

10/10 Excellent

Tiffany

Travelled with partner
Liked: Amenities, property conditions & facilities
Ver nice clean and quiet
Stayed 1 night in Apr 2024
Response from Lucy Latta on 15 Apr 2024
Hi citizenTiffany,We truly appreciate your kind gesture of sharing your thoughts about your recent stay at citizenM Boston. Your feedback is incredibly valuable to us as we strive to provide the best experience for all our guests. We are delighted to hear that you had a pleasant stay with us and we hope to have the pleasure of welcoming you back soon.Safe travels,Lucy LattaHotel Manager

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
close to Garden events
Stayed 1 night in Apr 2024

10/10 Excellent

Kemberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are small but very efficient and clean.
Stayed 3 nights in Apr 2024
Response from Lucy Latta on 15 Apr 2024
Hey there citizenKemberly,Our rooms are designed with a functionality focus rather than space. We believe that all the little perks like streaming TV, consistently hot showers, and a comfortable XL bed are more important than extra space but we do understand your preferences. For this reason, we created a large living room with all the extras you might require for your stay and a nice space for you to relax in.We do offer larger rooms and our team of ambassadors are more than happy to accommodate room moves if we have the availability.Safe travels,Lucy LattaHotel Manager

10/10 Excellent

rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish disconnect for parking
Stayed 1 night in Feb 2024

10/10 Excellent

Stewart

Stayed 1 night in Apr 2024

8/10 Good

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to the the garden.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel! Located right next to the TD Garden. The rooms were nice. Only downfall is no parking on side.
Stayed 1 night in Apr 2024
Response from Lucy Latta on 10 Apr 2024
Hi there Ashley,We are delighted to hear our central location suited your needs and hope you enjoyed your time, both at TD Garden, as well as citizenM Boston North Station.Yes unfortunately we do not have on-site parking, however the nearest points are right next door at TD Garden, and the app SpotHero is a favourite amongst our guests. Despite your disappointment with the parking, we hope you had a fantastic time in BostonLucy LattaHotel Manager

10/10 Excellent

Michael, Abington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Return visit. Love the convenience and location.
Stayed 1 night in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet and convenient location. Friendly staff.
Stayed 1 night in Apr 2024
Response from Lucy Latta on 10 Apr 2024
Hi citizenRyan,We appreciate you and your kind words! We hope you had an amazing time in Boston and please don’t be a stranger.Safe travels,Lucy LattaHotel Manager

8/10 Good

Shawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were small but very clean, great for couples
Stayed 1 night in Apr 2024

10/10 Excellent

Ricky Kyle

Stayed 2 nights in Apr 2024

10/10 Excellent

samantha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

nicholas

Liked: Cleanliness
Everything
Stayed 1 night in Apr 2024
Response from Lucy Latta on 10 Apr 2024
Nicholas you charmer! Everything!! Gratzi!!! We appreciate you. Safe travels, and don’t be a stranger.Lucy LattaHotel Manager

10/10 Excellent

Carolina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, staff is great, view was amazing, convenience by TD Garden was everything!
Stayed 1 night in Apr 2024

10/10 Excellent

Allen

Stayed 1 night in Apr 2024

8/10 Good

Ashley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We always enjoy staying at CitizenM because it is so close to TD Garden and the train station very convenient.
Stayed 1 night in Apr 2024

10/10 Excellent

Ilaha, Jacksonville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great but pls add a lock on ur bathroom door for gods sake🙏🙏 other than that the features were really cool and how you can literally control the whole room with an iPad, but my favorite part is that u can watch whatever you want on the tv because of the chrome cast thing ! Usually every hotel I go to you have to watch channels on the tv but I really liked this hotel and all its amazing features
Stayed 3 nights in Apr 2024

8/10 Good

Kyaila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent. Very clean. Quiet. Breakfast was good. Staff helpful. Would definitely stay again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kathleen

Stayed 4 nights in Mar 2024

10/10 Excellent

William, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing.
Stayed 5 nights in Mar 2024
Response from Lucy Latta on 5 Apr 2024
Thank you so much William, we really appreciate that!Come see us again!Lucy LattaHotel Manager