Baltimore Hotel Guide - Bowlero Columbia hotels in Baltimore, United States of America.

"Very clean and comfortable hotel. Staff were also very nice and ready to assist. Location is also convenient and quiet. They have a breakfast for charge (a bit pricey and monotone), but fresh and good. Parking is free and plenty."

"Nice staff"

"I had a four day stay and not once was my room cleaned by housekeeping. On the second day I asked front desk to make sure that housekeeping gathered all the trash, it was all neat piles for them to collect and to change the bed. Came back that evening and nothing was done, when I asked for some sort of compensation that front desk lady god bless her heart had offered to change my sheets. It wasn't her fault so we ended up having to change our own sheets "

"A"

"The tv was on when we got there and unplugged. There was no phone to call to other rooms, so we couldn't call room service or other's we were staying with at the hotel. The faucet for the shower was coming off the wall and our toliet seat was completely broken just sitting on the toliet. A charger from the last person staying was still in the wall, so it seemed as though our room was just thrown together for us that evening "

"Upon arriving, there was no one at the front desk for 10 minutes. When she arrived, I had to acknowledge her first which put me off considering no one was there. But, I let it slide. Then, I was told there were no King rooms available which I had booked (I was there at 3pm). I could sense they were running behind, which in this day I understand to an extent. We did get our room which was clean and ready, but there were no toiletries in the room and our “soap” was a shampoo bottle by the sink. The plug in (USB) on my side of the bed wasn’t working. All of these things seem minor, but paired with the lack of customer service from the beginning- it isn’t a very friendly or welcoming place to stay. Staff appears that they don’t like their jobs and while they may be true, patrons shouldn’t feel that when they walk in. I usually have a great experience with IHG and am a member, and this property fell short of that. The bed was OK- not the best but not the worst. We skipped breakfast because there are plenty of places around the hotel to go. Likely won’t return to this property- it has potential, but the service was below average. "

"Clean rooms and friendly staff"

"n/a asked for additional blankets that never arrived. "

"The heat didn’t work in our room and we were freezing all night. Furnishings and carpet worn and shabby. Halls smelled bad. Staff was fine "