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Reviews of Park Proxi Gibraltar Bowral

3.5 out of 5
Park Proxi Gibraltar Bowral
Boronia Street (off Centennial Road), Bowral, NSW

Reviews

8.6

Excellent

Rating 10 - Excellent. 444 out of 906 reviews" "
Rating 8 - Good. 292 out of 906 reviews" "
Rating 6 - Okay. 107 out of 906 reviews" "
Rating 4 - Poor. 47 out of 906 reviews" "
Rating 2 - Terrible. 16 out of 906 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Xu

Liked: Property conditions & facilities
I liked the lake view. However, the staff there are not very professional.
Stayed 1 night in Apr 2024

10/10 Excellent

danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Just brilliant!
Stayed 2 nights in Apr 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous venue. Comfortable beds. Lovely bar for drinks and snacks. Would consider staying here again if holidaying in Bowral.
Stayed 1 night in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you Rachel for sharing your recent stay experience with us. We are pleased that you had enjoyed our facilities and offerings during your stay. Look forward to hosting you back with us again in the near future.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful modern look, quiet and relaxing, spacious room. Breakfast was amazing.
Stayed 2 nights in Apr 2024
Response from General Manager on 21 Apr 2024
Thank you Julie for sharing your recent stay experience with us. We are pleased to note that you had enjoyed our facilities and services in making your experience a relaxing one. Look forward to hosting you back with us in the near future.

8/10 Good

Jenny

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable and comfortable stay.
Stayed 2 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you Jenny for sharing your recent stay experience with us. We are pleased that we were able to make the visit an enjoyable and comfortable one, and hope that we will be able to host you back in the near future.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was excellent. Huge bed. Nice and spacious room with a lovely big shower. We enjoyed a delicious cocktail in the bar before heading out to dinner in Bowral. Which was a nice quick drive down the road. The area was nice and quiet and great for a romantic night away. Definitely recommend
Stayed 1 night in Feb 2024
Response from General Manager on 30 Apr 2024
Thank you Rebecca for sharing your recent stay experience. We are pleased to note that you love our spacious beds as much as we do. It is always nice to find some comfort respite after a day spent exploring our town in the Southern Highlands. Look forward to hosting you back in the near future.

8/10 Good

Chelsea

Travelled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I loved this place. The room was gorgeous and the beds felt like heaven. I had to put poor for property conditions as there was a leak from either the shower or due to the rain that left a massive damp patch in the carpet. The first night was fine but then there was a damp smell which wasn’t ideal. That didn’t take away from the fact the place was gorgeous but the damp smell after a night or two wasn’t ideal.
Stayed 3 nights in Apr 2024
Response from General Manager on 30 Apr 2024
Thank you Chelsea for sharing your recent stay experience with us. We are pleased to note that you found our beds as comfortable as many others had shared. We have noted your feedback in regards to the damp smell in the room, and would appreciate if you could advise as to which room you had stayed in to follow up on this. Look forward to hosting you back in the near future.

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended
Stayed 1 night in Feb 2024
Response from General Manager on 1 May 2024
Thank you Bianca and we look forward to hosting you back with us.

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and convenient location. Staff were friendly, helpful and professional. We ate in the restaurant and also enjoyed the bar.
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Apr 2024
Thank you Leanne for sharing your recent stay experience with us. We are pleased to note that you found our rooms to be spacious to your liking, complemented by our service team. Look forward to hosting you back in the near future.

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the rooms but bathroom appliances should be upgraded.
Stayed 3 nights in Mar 2024
Response from General Manager on 30 Apr 2024
Thank you Vicki for sharing your recent stay experience with us.We appreciate your feedback in assisting our continuous improvement endeavours. Look forward to hosting you back in the near future with our improvements.

8/10 Good

Mandi

Travelled with partner
Liked: Cleanliness, amenities
Was in Bowral for a wedding so didn't spend too much time at the hotel. I loved the huge rooms and huge bed overlooking the golfcourse and greenery. However, the breakfast was so poor that it's definitely not worth including. The tables were dirty and the hall understaffed, the hot buffet food was empty plus there were no plates anyway, the nespresso machines were overflowing with capsules, the milk had run out, the little plate of cheese tucked away in a fridge for an entire hall was a joke, cheap bread to make toast .... rather don't offer it if you can't deliver!
Stayed 1 night in Mar 2024

6/10 Okay

Owen

Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024

2/10 Terrible

Rajendra

Stayed 1 night in Feb 2024

6/10 Okay

Jennifer, Bolwarra Heights

Liked: Staff & service
Breakfast tables were not cleaned from previous dining
Stayed 4 nights in Feb 2024
Response from General Manager on 14 Feb 2024
Thank you Jennifer for sharing your recent stay experience with us. We have noted your feedback in regards to the cleaning process during our breakfast service. This has been shared with our F&B team to undertake the immediate rectification. Appreciate your comments and we hope we are able to welcome you back in the near future

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Views of the car park
Our room was of high standard and roomy. We were however disappointed to discover the room did not have the expected garden and woodland view. Instead we had a good view of the car park. The hotel is not bring truthful in its description of the views from its Centennial King rooms.
Stayed 3 nights in Jan 2024

10/10 Excellent

Irene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is lovely. It is situated beside a golf course so the views are magnificent. We had a Highland Queen Twin room upstairs which was huge and absolutely stylish and luxurious. The two queen twin beds were comfortable although I found the doona heavy and hot. The bathroom was huge with a walk-in shower and lots of storage. Only thing there was the toilet was very low on the wall, requiring some thigh strength to stand up. The restaurant was a huge bonus and the food was very nice. Breakfast (extra) included a full service although was perhaps a bit lack lustre, particularly as it was the same for 2 mornings running. The setting of this hotel is a bit out of town but it is really contemporary. We loved it here and will be coming back.
Stayed 2 nights in Jan 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quite and peaceful, the restaurant staff friendly and food was tasty
Stayed 2 nights in Jan 2024
Response from General Manager on 23 Jan 2024
Thank you Matthew for sharing your recent stay experience with us. We are pleased to hear that you had enjoyed the tranquil nature of our property as well as the hospitality of our service staff. Look forward to hosting you back with us in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Anais

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

8/10 Good

Isuri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, staff friendly and polite, quiet location, easy to get to surrounding areas, would definitely stay again
Stayed 3 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you Anne for sharing your recent stay with us. We are pleased to note that you had found our property comfortable and accommodating to your requirements during your visit to the Highlands. We look forward to hosting you back with us in the near future.

10/10 Excellent

Carly

Liked: Cleanliness, property conditions & facilities
Excellent room and bathroom. Good management.
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Thank you Carly for sharing your recent stay experience. We appreciate your acknowledgement of our accommodation features, and am glad to hear that you had enjoyed the hospitality being experienced. Look forward to hosting you back with us in the near future.

8/10 Good

salvatore

Stayed 2 nights in Jan 2024

6/10 Okay

Cindy

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed here for a night to break the drive from southern vic to NSW. The hotel itself was lovely- comfy beds, good check-in. Unfortunately, it was the restaurant which was the let down. We waited 40 minutes after we were seated and still had no service. I attempted to make contact with the waiter twice, and was told “they’ll be back in 2 minutes”. I walked out and drove to a local pub. Unfortunately, the onsite restaurant was the primary reason we booked here, so this was a disappointment.
Stayed 1 night in Jan 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Lamia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was a clean, nice and welcoming stay. Would definitely go back!
Stayed 1 night in Jan 2024
Response from General Manager on 23 Jan 2024
Thank you Lamia for sharing your recent stay experience with us. We are pleased to hear that you had enjoyed our hospitality, and look forward to welcoming you back in the near future.

8/10 Good

Jacki

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean hotel with nice finishes. Spa was out of action.
Stayed 1 night in Jan 2024

10/10 Excellent

Kristy

Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff a positive and helpful Room was amazing
Stayed 4 nights in Dec 2023

10/10 Excellent

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Aishar

Stayed 1 night in Dec 2023

10/10 Excellent

Cassandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

John

Stayed 1 night in Dec 2023

10/10 Excellent

jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

4/10 Poor

Kerrie

Travelled with group
Disliked: Staff & service
Stayed 2 nights in Dec 2023

2/10 Terrible

Kaye

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy at all
Pretty upset that the receptionist on Monday said that they would be able to move my accommodation from one week to the next as I had Covid then to be told that no they couldn’t do that and by then it was too late to get in contact with Expedia!!
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Debbie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean & a pleasant surprise
Stayed 1 night in Dec 2023
Response from General Manager on 7 Jan 2024
Thank you Debbie for sharing your stay experience with us. We are pleased to note that you were pleasantly surprised and accommodated with our offerings and services. Look forward to hosting you back with us in the near future.

8/10 Good

Jamil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from GRS on 4 Dec 2023
Hi Jamil, Thank you so much for the rating. We look forward to your next visit!

4/10 Poor

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We had no air conditioning in our second night. We were offered 2 other rooms 2 hours after reporting the issue but we had booked a twin room as there was three of us and we only offered a king room. Another hour later when we had already sweeten in our room to get ready for a wedding we were offered another room but by this stage it was 20 minutes before we had to leave for the wedding and we did not have time to move rooms in all our wedding attire. The restaurant was a lovely setting and we asked for our table of 4 to be by the window but we are advised that was not possible as they were only tables for two, we thought that was fair enough until we realised we were the only guests in the restaurant, the staff member really was not of the standard we would have expected, carrying bottles of wine under her arm to our table and when friends arrived early to their booking and we were chatting we were even told to take our seats at the table as the chef was cranky and wanted to go home. We were not annoying anyone else as we were the only guests in the restaurant to begin with. We really expected more since the property seemed empty. Maybe this is why.
Stayed 2 nights in Nov 2023
Response from Surena on 21 Nov 2023
Hi Sarah,Thank you for taking the time to leave a review. We take these reviews very seriously and have escalated your comments to be seen by all levels of management.

6/10 Okay

Philipp

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
no day spa, jacuzzi or movie channels...breakfast is very basic...no lactose-free/gluten-free options... not a 4-star hotel, maybe 3 stars...
Stayed 2 nights in Nov 2023
Response from Surena on 20 Nov 2023
Hi Philipp,Thank you for taking the time to provide your feedback, your opinion is valued greatly. We will share your comments with the team.

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Nov 2023
Response from Surena on 13 Nov 2023
Hi Carla,Thank you so much for the rating. We look forward to your next visit!

10/10 Excellent

Nanette

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice
Stayed 1 night in Nov 2023
Response from Surena on 13 Nov 2023
Hi Nanette,Thank you so much for the amazing review. We look forward to your next visit!

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and tidy an ever so spacious
Stayed 2 nights in Oct 2023
Response from Surena on 6 Nov 2023
Hi Mandy,We really appreciate your kind words and thank you for sharing your experience.

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and I'll definitely visit again.
I found the room, amenities, bar, restaurant and staff were all great. The only very minor negative was that breakfast opened at 7 and servicing started around 7:10am which could ideally be earlier for business travellers with early morning appointments. I'll definitely stay there again.
Stayed 1 night in Oct 2023
Response from Surena on 6 Nov 2023
Hi Christopher,We are so glad that your stay at the Park Proxi Gibraltar Bowral was one to remember! We will be sure to share your comments with the team.

8/10 Good

Glenda

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great to have a bar, restaurant and indoor pool on site. Booked a park view room. Got a car park view room. Friends booked Mt Gibraltor view room. Also got a car park view.
Stayed 2 nights in Oct 2023
Response from Surena on 31 Oct 2023
Hi Glenda,Thank you for your review. Room views are always based on the room category booked. All our highlands Kings/Twins and Executive suites have got Golf Course View.