Brainard 2024 Holidays

I loved the size of our room.

The room was wonderful- clean, comfortable, quiet. The hotel hallways and lobby had trash bags sitting out, and I don’t think the carpets had been vacuumed. But what I didn’t like: restaurant wasn’t open, the little store had virtually empty shelves, and although transportation was available from the airport, their website said that it wasn’t when I got to Albany and looked at their website. I called them and they did come and get me plus they did transport me to the airport at 4am, so don’t know what was up with that. Front desk is not friendly and expedient although since I’m from the south- maybe I was expecting too much.

This is a beautiful hotel. The room is spacious and the staff is very friendly. Please note that there’s no lot and you need to pay for parking. That’s a huge inconvenience.

Comfy beds, quiet (wall weren’t thin)

The front desk staff was interesting. A woman working the front desk was unprofessional. She was snappy with her co worker and I heard her say multiple times “nobody here does anything” referring to other front office staff. I thought that was inappropriate to do in front of customers. Once checked in after an hour in my room I got a call from a visitor. I was not expecting one. I do not know anybody in NY. The front desk was firm it was for me. It was another guest with a similar last name trying to check in. I could hear her in the background saying she has her own room booked but the clerk wasn’t really listening to either of us. Also when the front desk called me when I answered she didn’t say hi or anything or explain she just said curtly “who is this” by way of greeting. I used to work front desk at a hotel and couldn’t imagine letting this get as far to bother a customer instead of problem solving. The bed was comfy, pillows was comfy, room clean and comfortable. Really nice staff doing valet. Only negative was the front desk at check in. At check out the staff was lovely.