Honeymoon Suite, 1 King Bed, Non Smoking, Jetted Tub
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Reviews of Best Western Branson Inn And Conference Center

2.5 out of 5
Best Western Branson Inn And Conference Center
8514 State Highway 76, Branson West, MO

Reviews

8.4

Very good

Rating 10 - Excellent. 503 out of 1001 reviews" "
Rating 8 - Good. 302 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 55 out of 1001 reviews" "
Rating 2 - Terrible. 36 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Cory

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Cynthia

Travelled with family
Liked: Cleanliness, staff & service
The area was somewhat “sketchy”. The check-in person was very nice and the free complimentary breakfast was very good, although I don’t think they have it anymore. I used to stay because of the free transport to Silver Dollar City and free breakfast, a new Cajun restaurant is available and the people are very nice! . It’s totally different and outdated. However, the room was clean and the bed was comfortable. The washer and dryer were out of order which I needed after a day at Silver Dollar City.
Stayed 1 night in May 2024

10/10 Excellent

Teresa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to Silver Dollar City and convenient to get to other Branson attractions
Stayed 1 night in May 2024

6/10 Okay

Jeremy

Travelled with family
Disliked: Amenities
The biggest think this place has is location. It used to have a really good comp breakfast. The have changed it to a pay restaurant and its awful. Don't remember the price but i remember it definitely not worth it. Going downhill
Stayed 2 nights in Mar 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service
Was ok but needs to be updated
Stayed 2 nights in Apr 2024

10/10 Excellent

marion

Travelled with partner
Liked: Cleanliness, staff & service, amenities
It was so close to sdc and that was nice. We had a great stay.
Stayed 2 nights in Apr 2024

2/10 Terrible

Brayden

Liked: Cleanliness
The review has nothing to do with Hotel it has everything to do with Expedia. Expedia charged me for breakfast and then I had to pay for breakfast at the restaurant.
Stayed 2 nights in Apr 2024
Response from Kim B. on 24 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

6/10 Okay

Elizabeth

Stayed 2 nights in Apr 2024

10/10 Excellent

Kassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and welcoming to me. On-site restaurant had amazing food. Room is quiet and comfortable. Was nice to soak in the hot tub after a long day of driving and I love that it is so close to Silver Dollar City!
Stayed 1 night in Apr 2024

8/10 Good

James

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024

10/10 Excellent

JULIA

Travelled with family and small children
Liked: Amenities
I don’t like the 3 stairwells should have more than 1 elevator. Super clean very nice people as well. Will stay here again.
Stayed 2 nights in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Luu, TULSA

Travelled with family
Liked: Staff & service
It has a strong smell of chlorine. The carpet in the hall way is worn out. Water pressure is low. Staff was friendly and helpful. The price was a little too high for its condition. I was okay to stay.
Stayed 2 nights in Mar 2024
Response from Kim B. on 10 Apr 2024
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 Poor

Jessica

Travelled with family
Liked: Staff & service
Disliked: Amenities
I was very disappointed that there was no longer free hot breakfast anymore. That is actually one of the major reasons why we booked at this site.
Stayed 1 night in Mar 2024
Response from Rusty on 23 Mar 2024
Hi Jessica, Im sorry we no longer have a free breakfast option. The inhouse restaurant is now providing breakfast and they are steaqdily adding to the menu. I know its not complimentary but we are making the overall breakfast experience better. I hope you would consider staying with us again. Thank you

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome, and the facilities were clean
Stayed 2 nights in Mar 2024
Response from Rusty on 23 Mar 2024
Thank you !!!

10/10 Excellent

Sandra

Stayed 1 night in Mar 2024

6/10 Okay

PHILIP

Travelled with family
Disliked: Staff & service
We had a terrible experience with this hotel. There was not breakfast due to their chef not being well. I am not recommending, if you think about breakfast.
Stayed 1 night in Mar 2024
Response from Rusty on 23 Mar 2024
Hi Philip, I appologize for not being able to provide breakfast on the morning of your stay. The restarant owner assured us that they now have a backup plan in place in case there is a last minute emergency in the future. Thank you for your understanding and I hope you will give us another chance.

6/10 Okay

Stephanie, Independence

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No breakfast available because the lady was ill?! There should be a back up plan for the guests.
Stayed 1 night in Mar 2024
Response from Rusty on 23 Mar 2024
Hi Stephanie, I appologize for the restaraunt being closed and i 100% agree should have been a backup plan in place. The restraunt owners assured me they have taken care of it and if an emergency like this happens again the restraunt will still open. Thank you !!!

6/10 Okay

Chelsea

Travelled with family, Travelled with family and small children
Liked: Staff & service
The pool wasn’t very kept up and we had a centipede in our shower.
Stayed 2 nights in Mar 2024
Response from Rusty on 23 Mar 2024
Hi Chealsea, I apoologize for the issues you experienced while at our hotel. I have forwarded this message to our maintenance manager and we will improve from your review. Thank you !!

10/10 Excellent

Janice

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Diane, Harper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Darrel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rusty, at the front desk, was pleasant and very helpful during the check in process. Our room was clean, neat, and comfortable upon arrival. The bed was comfortable and the recliner in the room was a nice addition. We would definitely stay again.
Stayed 2 nights in Dec 2023

2/10 Terrible

Terry

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nicole on 5 Jan 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Maria

Liked: Cleanliness, staff & service, room comfort
It appeared they refurbished an older facility and it is a little rough around the edges. The room was comfortable and clean. The breakfast was not what we have had at other Best Western locations. Very limited selection, not sure if it was due to end of season.
Stayed 2 nights in Dec 2023

8/10 Good

Laura

Travelled with group
Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

milca

Disliked: Cleanliness, staff & service, property conditions & facilities
the property was dirty. I was not told that tje room would not be cleaned daily. Anyone could enter the propetty at any time. eating area was dirty. elevator not working. Front desk was closed most of the time. dirty linen and towels. Place was dirty at check in. I do not reccomend this hotel.
Stayed 2 nights in Dec 2023
Response from Nicole on 4 Jan 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Murugesan

Travelled with family
Stayed 2 nights in Dec 2023

8/10 Good

Angela George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Lori

Travelled with family
Liked: Cleanliness, staff & service, amenities
We have stayed at the property several times. It’s a great value for the Branson area and is just as good as the higher priced properties. This stay was no different with only the exception of the room heater that was loud and seemed to be on the Frits, turning off and on every 20 second. Which gets pretty old at night when you’re trying to sleep.
Stayed 1 night in Dec 2023

10/10 Excellent

Lisa

Stayed 2 nights in Dec 2023

2/10 Terrible

Braden

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, door lock was broke which made you feel uncomfortable the room was pretty dirty when we got there at night you constantly heard people running up and down the hallways and dogs barking all day and night. The suite looked nothing like the pictures super outdated and cheap looking we paid for 2 nights and only stayed 1 so we lost about $200 and didn’t care it was worth leaving early they do have a pool and hot tub but good luck there so many people packed in the hot tub you can’t even get in we will never go back
Stayed 2 nights in Dec 2023
Response from Kim B on 30 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trip to SDC
We took our daughter to silver dollar city for the first time and this hotel is so close you can hear the train and people screaming riding the rides.
Stayed 1 night in Dec 2023

8/10 Good

Maureen

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Ok stay
Our family stayed one night. We had adjoining rooms which worked out well. The lady at the front desk was super nice, quick to check us in, and helpful. The bed was comfortable. The rooms and hallway need updating, especially painting the walls. The bathroom was dirty and had a dirty washcloth on the shower curtain rod. The bed skirt had stains on it. The mini fridge in the room kept making a noise during the night.
Stayed 1 night in Dec 2023

6/10 Okay

Carol

Travelled with family
Liked: Staff & service
Breakfast variety was not the best
Stayed 1 night in Dec 2023

10/10 Excellent

Lily

Stayed 1 night in Dec 2023

10/10 Excellent

Deborah

Stayed 1 night in Dec 2023

6/10 Okay

Juan

Travelled with family
Liked: Cleanliness, staff & service
Must of our trip was great except for the fact that we lost power and we had to rent a room for Saturday night so we can plug respiration machines at night
Stayed 3 nights in Dec 2023
Response from Kim B on 26 Dec 2023
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay, convenient to Silver Dollar City
Wonderful accommodations, great value. Great breakfast. Close to silver dollar city.
Stayed 4 nights in Dec 2023

10/10 Excellent

Angela

Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet.
Stayed 1 night in Dec 2023

10/10 Excellent

Lance

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staying at our favorite Hotel outside SDC
We opted to try out the new family suite. It had two super comfy queen beds 2 chairs and a pull out couch for 2 additional sleeps if needed. The down side was the very small and cramped bathroom . the toilet and shower were in one room and the sink and closet in another. It also had a nice kitchenette type area with a coffee maker , sink and small fridge. The room itself was over 400 sq foot and had two balconys 2 massive sliders to let in plenty of light , The wall unit heater and ac was difficult to use , the remote did not work an the print on the unit itself was so small i had to get down on the floor to read it . The breakfast was nice with eggs and sausage, the waffle makers are gone. but they and a pancake maker on a conveyer belt . skip that one the cakes were only about half baked. But then weekday breakfasts are never really that great.
Stayed 1 night in Dec 2023

10/10 Excellent

Kali

Stayed 1 night in Dec 2023

10/10 Excellent

Tara

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room for a fair price.
Stayed 1 night in Dec 2023

10/10 Excellent

Mark

Stayed 1 night in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Repeat stay at this location. Located right next to Silver Dollar City which was great. Having stayed here before a couple years ago, didn't think twice about re-booking as our first stay was great. Although I can't point out anything bad about our stay this time around, I also can't point out anything great either. The facility overall didn't seem as clean as our last visit (room cleanliness was great). Also, one thing that I remember very well from our last trip was breakfast was amazing and much better then the typical hotel breakfasts. This time around, breakfast was just like that of any other hotels with nothing about it really standing out which was disappointing. Would stay here again, but would not be at the top of the list as it was in the past.
Stayed 2 nights in Dec 2023

8/10 Good

Deborah

Stayed 1 night in Dec 2023

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, staff & service
Good location, property is in serious need of an update. Any sound echoes down the hallway and into your room, not good if you are a light sleeper. Staff is very helpful and the breakfast was good and well looked after.
Stayed 1 night in Dec 2023