Golf

Reviews of Chase Suites Hotel Brea-Fullerton

3 out of 5
Chase Suites Hotel Brea-Fullerton
3100 E Imperial Hwy, Brea, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1001 reviews" "
Rating 8 - Good. 239 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 30 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Hilario

Travelled with family
Older separate units 2 levels. Parking okay, rooms a bit small but clean, up to date. Pool area. Breakfast provided & a happy hour cocktail time ⭐️🥂🍺
Stayed 2 nights in May 2024
Response from Management on 9 May 2024
It sounds like you've found a comfortable spot with some nice perks! Having separate units can offer privacy, and it's great that parking is available. Cleanliness and up-to-date amenities are always a plus, even if the rooms are on the snug side.

6/10 Okay

David

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast wasn't really hot.
Stayed 3 nights in Apr 2024
Response from Management on 6 May 2024
We're sorry to hear that your breakfast wasn't as hot as expected. We hope to see you again soon so we may wow you with out breakfast

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience and are glad we stayed here. The staff were so nice and welcoming! The room was amazing and the breakfast was really good.
Stayed 1 night in Apr 2024
Response from Management on 3 May 2024
We're delighted to hear that you had such a fantastic experience! It's wonderful when a stay exceeds expectations. It sounds like the staff really made you feel at home, and it's great to hear that you enjoyed the room and breakfast. If you ever find yourself in need of another getaway, we'd be thrilled to welcome you back!

8/10 Good

Freddy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful
Stayed 1 night in Apr 2024
Response from Management on 3 May 2024
Thank you for sharing your feedback! I

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the 2 bedroom, 2 bath unit. It was super clean and very quiet. Furniture was good, beds were comfortable and staff was great. Only thing I would recommend is maybe to offer a shuttle service and have breakfast go a little later on the weekends at least.
Stayed 2 nights in Apr 2024
Response from Management on 30 Apr 2024
We're glad to hear you had a pleasant stay overall! It's fantastic that the unit was clean, quiet, and that the staff provided great service. Thanks for sharing your experience!

10/10 Excellent

Nila

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Beds were comfortable which is so important. Breakfast was run of the mill continental, totally ok but nothing to write home about. Loved the spaciousness. Would come back here again.
Stayed 1 night in Apr 2024
Response from Management on 29 Apr 2024
We're glad to hear you had a comfortable stay! It's always a plus when the beds are just right. The spaciousness sounds like a definite perk. We'd be delighted to welcome you back anytime!

10/10 Excellent

Joseph

Liked: Property conditions & facilities
The property was safe, spacious, clean and quiet. They have a free breakfast in the morning which is nice. Guest services staff are nice
Stayed 2 nights in Apr 2024
Response from Management on 29 Apr 2024
Safety, space, cleanliness, and tranquility are always priorities when choosing accommodation. And a free breakfast? That's a wonderful bonus to start the day on the right foot. It's great to hear that our guest services staff were pleasant too! Sounds like you had a delightful experience, Thank you for sharing with us!

10/10 Excellent

Araceli

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great little hotel for a quick stay. The staff was really nice and helpful. We even got warm cookies when we checked in :)
Stayed 1 night in Apr 2024
Response from Management on 23 Apr 2024
We are glad you had a delightful experience! Warm cookies upon check-in are always a delightful touch. Thanks for sharing your positive experience!

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is very hospitable and the grounds are well maintained. Our room is spacious and comfortable. Definitely worth the price and we would book a stay here again for sure!
Stayed 1 night in Apr 2024
Response from Management on 18 Apr 2024
It sounds like you had a fantastic experience! A hospitable staff, well-maintained grounds, and a spacious, comfortable room make for an ideal stay. It's great to hear that you found the experience worth the price and that you're eager to return. Here's to more memorable stays in the future!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great. The bed was too hard
Stayed 1 night in Apr 2024
Response from Management on 11 Apr 2024
We're glad to hear that you enjoyed the room! It's unfortunate that the bed wasn't as comfortable as you'd hoped. Your feedback is valuable, and We'll make sure to pass it along to the appropriate team. We hope you stay with us again, we'll do our best to ensure you have a more comfortable experience.

10/10 Excellent

Robert

Stayed 1 night in Mar 2024
Response from Management on 28 Apr 2024
Thank you for your feedback!

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was easy to get to the staff was friendly.We parked easily and the rooms were gorgeous
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you for your feedback! We're thrilled to hear that you found our hotel easy to access, our staff friendly, and our rooms gorgeous. We strive to provide a seamless and pleasant experience for all our guests, and your positive comments reassure us that we're meeting that goal. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Management on 8 Apr 2024
Thank you Victoria for taking the time to share your experience with us!

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and professional!
Stayed 1 night in Apr 2024
Response from Management on 7 Apr 2024
Thank you for your kind words! We're thrilled to hear that our staff provided you with helpful and professional service during your stay. We strive to make every guest's experience exceptional, and it's great to know that our efforts were appreciated. If there's anything else we can assist you with, please don't hesitate to let us know.

10/10 Excellent

Priscilla

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family had a wonderful stay will most definitely stay here again. The staff is super friendly and kind. Super quiet which is very wonderful. The rooms was very clean and nice and very spacious.
Stayed 3 nights in Apr 2024
Response from Management on 7 Apr 2024
We're delighted to hear that you and your family had a wonderful stay with us! It's fantastic to know that you enjoyed our friendly and kind staff, as well as the peaceful atmosphere. Ensuring cleanliness, comfort, and spacious accommodations are our top priorities, and we're thrilled that you found your room to be clean, nice, and spacious. We look forward to welcoming you back on your next visit!

10/10 Excellent

dolores m

Liked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Management on 2 Apr 2024
Thank you for taking the time to share your experience with us!

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Moving out of our local home, so the suite was perfect!
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
We're glad to hear that the suite was perfect for your move! Moving can be a big transition, but finding a comfortable place to settle into can make all the difference. If there's anything specific you need help with in your new place, feel free to reach out. Wishing you all the best in your new home!

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
Thank you for taking the time to share your experience!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on 27 Mar 2024
Thank you for your positive feedback! We're delighted to hear that you found our accommodations clean, spacious, and quiet, with a comfortable bed that contributed to an enjoyable stay. We understand that proximity to Disney is important, and we're glad to hear that our location provided convenience for your plans, being just 25 minutes away. We appreciate your choosing to stay with us and hope to welcome you back again in the future!

8/10 Good

Suzie

Travelled with family and small children
Stayed 3 nights in Mar 2024
Response from Management on 26 Mar 2024
Thank you for taking the time to share your experience!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Suites, good breakfast, quiet with a cental location
Stayed 2 nights in Mar 2024
Response from Management on 26 Mar 2024
Thank you for your feedback! We're delighted to hear that you enjoyed your stay with us. We strive to provide our guests with comfortable accommodations, delicious breakfast options, and a peaceful atmosphere in a convenient location. We appreciate your kind words and hope to welcome you back soon for another pleasant experience. If there's anything else we can assist you with, please don't hesitate to let us know. Safe travels!

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 26 Mar 2024
Thank you for taking the time to share your experience!

10/10 Excellent

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Management on 18 Mar 2024
Thank you for taking the time to share your feedback! We look forward to seeing you again soon

6/10 Okay

William

Stayed 1 night in Mar 2024
Response from Management on 7 Apr 2024
Thank you for taking the time to share your feedback with us!

8/10 Good

Antoni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was right for us. Clean good location
Stayed 4 nights in Mar 2024
Response from Management on 15 Mar 2024
Thank you for your feedback! We're thrilled to hear that the property met your expectations and suited your needs perfectly. Our team takes great pride in providing clean accommodations in convenient locations. We look forward to hosting you again in the future!

10/10 Excellent

Edith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Management on 10 Mar 2024
Thank you! We're delighted to hear that you enjoyed your stay. We look forward to welcoming you back in the future!

10/10 Excellent

Cynthia

Liked: Amenities, property conditions & facilities
It was awesome. It always has been. Thank you.
Stayed 5 nights in Feb 2024
Response from Management on 6 Mar 2024
We're thrilled to hear that you had an awesome experience with us! We're delighted that we've consistently met your expectations. Thank you for your continued support and for choosing us for your accommodations. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to welcoming you back again soon!

8/10 Good

Victoria

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Management on 7 Mar 2024
Your satisfaction is our top priority, and we're thrilled that you enjoyed your experience. Thank you for choosing us, and we hope to welcome you back again soon!

8/10 Good

maria

Liked: Cleanliness
Great stay. The only reason it’s not a 5 star, the parking lot was compacted.
Stayed 1 night in Jul 2023
Response from Management on 4 Mar 2024
Thank you for your feedback, and we're delighted to hear that you had a great stay overall. We appreciate your input regarding the parking lot, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a flawless five-star stay in the future. If there's anything else we can do to improve your experience, please don't hesitate to reach out. Thank you for choosing us!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very large suites with full kitchen, comfortable bed
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
William, thank you for your feedback. We hope to see you again soon!

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great place to stay at
Stayed 1 night in Feb 2024
Response from Management on 26 Feb 2024
Thank you for taking the time to share your feedback with us!

10/10 Excellent

Issic Matthew

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Amenities
Great property nice rooms nice staff. Second time here. Will be back in the future again.
Stayed 1 night in Feb 2024
Response from Management on 25 Feb 2024
Matthew, we are delighted to hear this stay was your second with us, we hope to see you again soon!

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet, and had a nice-size living room and kitchen. The parking was tight after 8:00 PM, but there were a couple of spaces available farther from our room. Overall, good value for the stay; would definitely stay here again.
Stayed 1 night in Feb 2024
Response from Management on 20 Feb 2024
Wendy, Thank you for taking the tie to share your experience and feedback. We hope to see you again soon!

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Management on 20 Feb 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice. I booked a day and was super quiet in the night. Though, I kinda wonder if they used to be apartments at some point.
Stayed 1 night in Feb 2024
Response from Management on 18 Feb 2024
Bianca, thank you for sharing your experience with us! Our property was actually designed to accommodate long term stays comfortably. This is why the majority of our suits have full kitchens.

10/10 Excellent

Somer

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very clean and quiet. Very spacious room and felt like home.
Stayed 1 night in Feb 2024
Response from Management on 12 Feb 2024
Thank you for sharing your feedback! We love to hear you enjoyed your stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean
Stayed 2 nights in Feb 2024
Response from Management on 13 Feb 2024
Thank you for your feedback!

6/10 Okay

Preston

Stayed 1 night in Feb 2024
Response from Management on 21 Mar 2024
We appreciate your feedback, and are sorry if your experience fell short of expectations. Your satisfaction is important to us, and we would like to learn more about how we can improve. If you have any specific concerns or suggestions for us, please feel free to share them. We're committed to providing the best possible service, and your feedback helps us in that pursuit.

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, clean and friendly staff Rooms are goid size and full lit hen
Stayed 2 nights in Feb 2024
Response from Management on 8 Feb 2024
We are happy to hear that you enjoyed your stay, thank you for taking the time to share!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Management on 5 Feb 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Dong-hoon

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is perfect!
Stayed 1 night in Jan 2024
Response from Management on 1 Feb 2024
Thank you for taking the time to share your experience!

10/10 Excellent

Loes

Stayed 4 nights in Jan 2024
Response from Management on 21 Mar 2024
Thank you so much for your feedback! We are glad to hear that you're satisfied with the service. Your satisfaction is our priority!

4/10 Poor

Yura

Stayed 2 nights in Jan 2024
Response from Management on 21 Mar 2024
We are sorry to hear that you're feeling dissatisfied. If there's anything specific you'd like to address or discuss, please let us know. Your feedback is valuable.

8/10 Good

Elizabeth

Our room faced Imperial Ave, and traffic noise was very loud all night.
Stayed 2 nights in Jan 2024
Response from Management on 27 Jan 2024
Thank you Elizabeth for taking the time to share your feedback with us. We do our best to accommodate our guests needs based on availability and how full we are and we are sorry to hear you were given a room that did not meet your expectations. We do hope you visit us once again in the near future.

4/10 Poor

LINNEA, Novato

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got no sleep. The people in the room next to us were partying all night. I mentioned something to the front desk the next day, but it happened again the next night.
Stayed 2 nights in Jan 2024
Response from Management on 17 Jan 2024
Hello we apologize for any inconvenience you may have experienced. As I stated when we spoke, we do have a quiet hour policy we enforce. However, if for whatever reason we are not notified in the moment it does not allow us an opportunity to take control of the situation.

10/10 Excellent

Deepender

Stayed 1 night in Jan 2024
Response from Management on 5 Feb 2024
Thank you for taking the time to share your feedback!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a perfect stay, quiet, clean, we felt safe & at home. Very clean, & well maintained. Also free parking & breakast was a plus! The breakfast was delicious! Will definitely be staying again!
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Crystal, thank you for your kind words! We are happy to hear you enjoye dyour stay as well as our home made breakfast!

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
The only bad thing was the light on the light switch in the bedroom was on while I was trying to sleep. I had the pile a bunch of stuff up to block the light.
Stayed 1 night in Jan 2024
Response from Management on 15 Jan 2024
Adam, thank you for your feedback! Apologies for the light switch when things like thi arise our front desk is mroe than happy to help.

8/10 Good

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive Hotel
One of the nicest place i have stayed, separate bedroom, couch, full kitchen with barand everything you would need for preparation of food. Heck there was even a dish washer. Full breakfast each morning was fresh and yummy,real nice hosts. My only issuse and only reason i didnt give it 5 stars not even a hotel issue.......but i do believe there was a herd of elephants in the room above us LOL!
Stayed 2 nights in Jan 2024
Response from Management on 13 Jan 2024
Julia, thankyou for taking the time to share your experience with us! We loved hearing you enjoyed your stay as well as our home made breakfast! We apologize for the noise, we do our best to maintain a low level of noise, especially at night and if our front desk is informed they are ore than happy to call neighboring rooms to remind them of our quiet hour policy. We hope to see you again soon!

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Management on 13 Jan 2024
Thank you for sharing your feedback on your experience with us! We hope to see you again soon!