Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
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Reviews of Best Western Brentwood Inn

2.5 out of 5
Best Western Brentwood Inn
8820 Brentwood Blvd, Brentwood, CA

Reviews

7.4

Good

Rating 10 - Excellent. 253 out of 795 reviews" "
Rating 8 - Good. 266 out of 795 reviews" "
Rating 6 - Okay. 122 out of 795 reviews" "
Rating 4 - Poor. 84 out of 795 reviews" "
Rating 2 - Terrible. 70 out of 795 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Georgina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean , and front desk girl was very friendly.
Stayed 2 nights in Apr 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was very easy and staff was friendly
Stayed 1 night in Apr 2024

6/10 Okay

Ulises

Disliked: Staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Shreya

Liked: Property conditions & facilities
Disliked: Staff & service, amenities
It was all ok except the breakfast- the sausage were old, dry, and tasteless, the eggs were mushy and watery, the coffee was lukewarm when available but usually empty, and the fruit was bruised and old. Really disappointing. The desk staff and the housekeeping staff were really nice.
Stayed 3 nights in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Lindsay

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Took a bit to check in. Middle of the night there was a very loud drunk couple in the hallway. Thin walls.
Stayed 1 night in Apr 2024

6/10 Okay

William, Woodland

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Richard

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property is in desperate need of maintenance and upgrades, the bathtub was rusted, the towels are old and shredded. Will not stay here again

2/10 Terrible

Lawrence

Liked: Cleanliness
Disliked: Staff & service
This is a hard-to-believe story. I PRE-PAID for a two night stay, Fri-Sun, 3/22-3/25/2024. We knew we’d be a late arrival so my girlfriend called to advise the hotel of our plans. She spoke with manager Kamesh (sp?) and were assured that it would not be an issue. So when I arrived Saturday afternoon to check-in, I was told that I was considered a NO-SHOW, the room was no longer available and they had No Vacancies. Also told I was charged for the first night but that they would refund the cost of the second night. Shocked (and a little pissed) I got on the phone with Manager Kamesh to “remind” him of the call we had with him and all he could say was that he didn’t “remember” any such conversation. Now we’ve all messed-up from time to time but it just really got my goat that this “Manager” wasn’t man enough to admit his mistake. Plus I had to walk to the hotel down the road as I was fortunate that they had an available room for us. And of course, no offer from the hotel to get an Uber for us.
Stayed 1 night in Mar 2024

4/10 Poor

Marci

Stayed 1 night in Mar 2024

2/10 Terrible

Eric

Stayed 1 night in Mar 2024

4/10 Poor

tom

Travelled with family
TV did not work; Dish not responsive upon using room at 10p
Stayed 1 night in Mar 2024

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

4/10 Poor

Daniel

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service
Rooms are small and had mold in the window seals. Kids got sick from it.
Stayed 1 night in Jan 2024

10/10 Excellent

Norma

Travelled with partner
Liked: Amenities
Stayed 1 night in Dec 2023

10/10 Excellent

Laura

Stayed 1 night in Dec 2023

2/10 Terrible

Greg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

jack

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Not a good stay
Staff was friendly, but when we got to our room, the key did not work. Had to change. Rooms sink was leaking on the floor. The TV did not work. We did not have a good experience at this best Western hotel.
Stayed 1 night in Dec 2023

2/10 Terrible

Leah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

8/10 Good

CATHY

Travelled with family
Liked: Cleanliness, property conditions & facilities
Rooms are small. Cleaning crew is not very friendly or helpful. I spilled some food entering and they just watched me clean up. Didn’t offer help or cleaning materials Pretty costly for 5 days.
Stayed 5 nights in Nov 2023

4/10 Poor

Brian

Travelled with family
Disliked: Staff & service, amenities
Way overpriced for what we got (2 rooms, 2 nights) Just the facts: - not safe for elderly/handicapped: getting in and out of the tub (to shower) was treacherous, because there was no handrail outside. - asked for but could not get hot water for tea at the "breakfast." - linens, towels not changed for second day. "You should have asked." Couldn't they have told us? We don't expect a lot from a Best Western, but this one was a real disappointment.
Stayed 2 nights in Nov 2023

4/10 Poor

Jayde

Stayed 3 nights in Nov 2023

6/10 Okay

Kathleen

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Pam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room had no wash cloths No hangers in the closet The sink didn’t drain The television had no signal Not a pleasant stay
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Thin walls, mediocre breakfast, no help
Stayed here recently with my family. Bar was pretty low, just looking fora place to crash for a sport tournament. Low bar was not met on several pretty basic fronts. In the room next door, loud party was going on. Even when they quieted down a bit at the urging of the night staff (after we put in several calls and got no sleep until ~1:30), the wall was vibrating from the TV still being on. We were moved to another room, but the next morning awakened early by a different family moving about (they weren't being particularly loud- just normal stuff, but walls were so thin we were woken up). Breakfast was limited and not particularly appetizing (even for a BW). Several doors, interior and exterior, were out of order. When we tried to talk to the staff about these things, they weren't helpful. Location not great for interacting with town without driving. Night staff tried to help, but didn't seem to have the support from management on what to do. If we head back there for another tournament, definitely will stay elsewhere.
Stayed 1 night in Oct 2023

10/10 Excellent

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Monica

Travelled with family
Disliked: Cleanliness, staff & service
Ugh.
The room smelled like old smoke. The two nights we stayed, both nights our sleep was interrupted by other guests screaming profanities in the hallway. When we told the front desk of the chaos during the night she just blew us off. It would be nice to have some fresh fruit for breakfast.
Stayed 2 nights in Oct 2023

8/10 Good

Nearlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Very helpful and professional
Stayed 2 nights in Oct 2023

2/10 Terrible

Ryan

Travelled with family and small children
Staff was terrible. Unhelpful and rude.
Stayed 1 night in Oct 2023

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

4/10 Poor

Anders

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I over slept to somebody pounding on my door and when I said “yes” the voice outside the door yelled you guys are late for check out. I was by myself first of all. Secondly I said ok and packed my bags and sighing 5 minutes he was pounding My door agin and yelling so I opened the door and the man was inches from my face yelling me he pounding on my door for 5 minutes. Not true. I packed as quickly I could. While he was yelling he was in the doorway blocking my exit and he was so close to my I asked if he was going lay a hand on. I’m sorry over slept and left the hotel 20 minutes late and was charged $100 late check out fee. As I was leaving the man said I could never stay at any hotel In Brentwood. Not only will I not stay at that best western but also any other BW nationwide. He could merely have called my room.
Stayed 1 night in Oct 2023

8/10 Good

Tina

Travelled with partner
Liked: Staff & service, amenities
Front desk guy was wonderful!!
Stayed 1 night in Oct 2023

4/10 Poor

Mary

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Theres we’re ants in our first room and the second the ac smelled very musky and mildewy. Very awful experience
Stayed 2 nights in Oct 2023

8/10 Good

Jesus

Liked: Amenities
Sleeps well
Stayed 1 night in Oct 2023

4/10 Poor

Vanessa

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Jets
The Jets which were the main reason why I wanted that room, were scaly and brown and had hair on them and then the dispensary for the shower items had hair and it was hair all over the shower. In the morning the breakfast which was part of the stay had coffee offered but it was already cold and pretty much empty. I came back an hour to see if they had refilled it they had not.
Stayed 1 night in Sep 2023

10/10 Excellent

jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, good workers.
Stayed 1 night in Sep 2023

10/10 Excellent

Larry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a great location.
Stayed 1 night in Sep 2023

2/10 Terrible

Debbie

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Ana Cristina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

4/10 Poor

Jillian

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Run Down and Dirty
Old, run down, dirty. Multiple things broken or missing in room. Staff super nice though!
Stayed 1 night in Sep 2023

4/10 Poor

Lisa

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was dirty all around. Pool was disgusting. Nothing worked. Breakfast was bad and milk was spoiled. For over $200 a night you think you would get better service
Stayed 1 night in Sep 2023

4/10 Poor

Julia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Pros: good breakfast, easy parking, friendly staff, comfy beds Cons: unfortunately the room smelled so bad that we were very uncomfortable. The air conditioning unit blew out a very musty, mildew smell that made us gag whenever we walked in the room. We did open the Window but it only opened a few inches so it didn’t help much. We stayed on a holiday weekend and there was only one person working the desk and sometimes there was no one there. We were never able to get through to the front desk using the phone, it always gave a busy signal. The property needs updating, the carpets were dingy and not vacuumed. The pool (a must for the kids!) was not very clean/full of bugs so they didn’t want to stay in very long.
Stayed 1 night in Sep 2023

10/10 Excellent

Jose, Fresno

Liked: Cleanliness, staff & service, property conditions & facilities
No issues, the Attended was very professional and always on point in answering any questions. Thankyou will come again.
Stayed 1 night in Sep 2023

10/10 Excellent

Mavictoria, Clovis

Stayed 1 night in Sep 2023

10/10 Excellent

Leena

Stayed 1 night in Aug 2023

8/10 Good

Susan

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except tv.
Stayed 2 nights in Aug 2023

10/10 Excellent

stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff
Stayed 2 nights in Aug 2023