Brienne-sur-Aisne Holidays

Beautiful hotel, friendly staff, good breakfast and great location. Highly recommend!

Great, small hotel near the centre of Paris. Wonderful staff who were really helpful. Room was good sized with a large bathroom, comfortable and clean. Breakfast was a buffet, but coffee, water and snacks were available all day and for free.

We paid on average $1400/nt for what is presented as a five-star Relais & Châteaux hotel. Our experience was closer to a three-star property and absolutely not worth the price. Our room had broken taps, housekeeping left cleaning supplies behind, and trash wasn’t removed. At breakfast, we encountered dirty dishes, glasses with lipstick on them, wet menus covered in dirt and debris, and stale bread. After trying breakfast twice, we stopped eating there. Service was equally poor. Staff constantly rotated, no one took ownership of our complaints. The hotel has virtually no amenities, making the lack of attentive service even more glaring. The hotel also failed to properly warn us about police checkpoints during planned street closures or tell us we needed proof of our hotel stay to get back. The hotel should have given us advance notice and proper paperwork that the police would need to get in. We were left to fend for ourselves. After two nights, we had enough and moved hotels to salvage our trip. The hotel initially refused to refund our unused nights. We finally negotiated a one-night refund, only to later be told they would deduct Hotels.com’s commission from the agreed amount. A manager never returned our repeated calls. Luxury prices without luxury standards. This hotel was a disaster. Stay away.