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Reviews of Arrow Hotel

3 out of 5
Arrow Hotel
509 S 9th Avenue, Broken Bow, NE

Reviews

9.6

Exceptional

Rating 10 - Excellent. 198 out of 256 reviews" "
Rating 8 - Good. 48 out of 256 reviews" "
Rating 6 - Okay. 6 out of 256 reviews" "
Rating 4 - Poor. 1 out of 256 reviews" "
Rating 2 - Terrible. 3 out of 256 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

KEVIN

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our night here. Only complaint i would have was there was absolutely no hooks or racks to hang up wet bath towels or hand towels in the bathroom. Otherwise very comfortable and well equipped!
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Beautiful historic hotel. Rooms are beautiful; new beds, linen and decor. Five star feel. Excellent customer service. It’s a hidden gem.
Stayed 1 night in Apr 2024

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the architecture of the building. The food at the restaurant there was amazing and the service and staff were very good.
Stayed 3 nights in Mar 2024

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snow removal
Stayed 2 nights in Mar 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ronald L

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Lloyd

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Mark S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a comfortable room. Very good food and drinks. With an attentive and friendly staff.
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay. Consider child locks.
Everything about this hotel was wonderful! We stayed in the East building and really enjoyed the Maps on the walls in the gym and business center. Very interesting. I will say, adding a child lock on the inside of the room would have been the only thing to make this stay better. Knowing our little could potentially get out made me weary. We used the bar stools against the door as a deterrent, but an interior lock, out of reach would have been best.
Stayed 2 nights in Dec 2023

2/10 Terrible

TROY

Travelled with pets, Travelled with partner
Disliked: Staff & service
Rude unprofessional staff
Stayed 1 night in Nov 2023

2/10 Terrible

James

Travelled with family
Disliked: Staff & service
When we arrived, I had to search for a desk clerk. We were assigned room 414 which we later learned wasn't even in the building but was down an alley about 1/2 block away. There was no personnel located at the alternate location and to make use of the dining room or lounge we would have to walk back and forth to our room - out of doors through the parking garage and down the alley. The web pages indicate none of this. We were very displeased, told the desk clerk we were NOT staying with them and left.
Stayed 1 night in Nov 2023

10/10 Excellent

ANDREW, HUTCHINSON

Stayed 1 night in Nov 2023

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Kristen, Tekamah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fun eclectic little hotel in downtown Broken Bow. Basically had a little apartment for the night. The restaurant was great too. Would recommend to anyone.
Stayed 1 night in Oct 2023

10/10 Excellent

Sallie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place! Love the character and it was extremely clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
nice hotel, very comfortable and a good bargain for the money
Stayed 2 nights in Oct 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although my suite was chilly, it was understandable due to the age of the building along with the weather being unpredictable. Despite that i will definitely stay there again. Loved my stay there. Just hope i can get the same suite iwhen i decide to return.
Stayed 1 night in Oct 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Clean, quant and comfortable!!! Breakfast buffet was good. Kitchen, stove and oven a huge plus! Reasonable rate too!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Faye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful place that we will love to come back again and again. The service was excellent and our meal was the best for our entire vacation!!
Stayed 1 night in Oct 2023

10/10 Excellent

Hannelore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's an interesting place to stay and our standard room ended up being an apartment on the 3rd floor. This hotel was built in 1928 and has been renovated with a bar & grill on the main floor. Original light fixtures and furniture add a certain charm to the place. Staff was very helpful and friendly. There is an elevator.
Stayed 1 night in Sep 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid place to stay. Would have given it 5 stars except for hair on bathroom floor… ugh!!
Stayed 1 night in Sep 2023

10/10 Excellent

Sabrina

Travelled with group
Liked: Property conditions & facilities
Lovely Hotel
Our stay at the Arrow Hotel was very enjoyable. We only stayed one night while we were doing the junk jaunt. The service was wonderful and the hotel was clean.
Stayed 1 night in Sep 2023

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
This is a unique historic mining town hotel. It’s beautiful but keeps to its very old-fashioned feel so it’s perfect if you love that, which we do. Very clean and dinner right downstairs.
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service.
Great historic hotel. Cozy, comfortable with a great location and great service
Stayed 1 night in Sep 2023

10/10 Excellent

Timothy

Liked: Cleanliness, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, friendly staff, excellent complimentary breakfast. We will definitely stay here again. My only issue was that our bathroom didn't have a vent fan, so it was pretty steamy after our showers. Other than that, everything was great! 👍👍👍👍👍
Stayed 3 nights in Sep 2023

10/10 Excellent

Diana

Stayed 1 night in Sep 2023

10/10 Excellent

Christine

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quaint property.
Stayed 1 night in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very happy
Stayed 2 nights in Sep 2023

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

joel, waltham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Little bit confusing because it has two buildings. Nice because its righteon the town square which is pleasant to walk around.
Stayed 1 night in Aug 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small, historic, quaint hotel
We opted for the standard bedroom, which was very small. Queen size bed, and only room for nightstand on one side of the bed. Smaller than what the online pictures portray, but we were only there for one night, and it was very clean.
Stayed 1 night in Aug 2023

10/10 Excellent

Marvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is an old facility with a western/country theme. It was very roomy and the amenities were great
Stayed 1 night in Aug 2023

8/10 Good

Kay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is unique and we enjoyed our stay. Cleaning could do better, under furniture and cooling units that u see when u sit down especially
Stayed 1 night in Aug 2023

10/10 Excellent

Erin

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a cute place. The Bonfire is convenient for finding a great meal. The rooms are big and comfortable.
Stayed 2 nights in Aug 2023

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel! Very nice and clean rooms, comfortable beds and pillows makes all the difference! Will definitely stay here again next time I’m in town!
Stayed 1 night in Aug 2023
Response from Jillana on 12 Aug 2023
Elizabeth, thank you for your review. We hope to see you again!

10/10 Excellent

Jim

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Rhonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Adam

Stayed 1 night in Aug 2023

10/10 Excellent

Lucy

Stayed 1 night in Jul 2023

10/10 Excellent

Lonny, Gretna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved staying in the historic hotel. Service was great and location worked out perfectly for our activities.
Stayed 1 night in Jul 2023
Response from Jillana on 12 Aug 2023
Lonny, we are glad that you had a great stay and that you enjoyed your time in Broken Bow!

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All around excellent!
Stayed 1 night in Jul 2023
Response from Jillana on 12 Aug 2023
Thank you for your review!

10/10 Excellent

Lawrence

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great personal management to take care of our needs.
Stayed 2 nights in Jun 2023
Response from Jillana on 22 Jul 2023
Thank you for your feedback! We are glad that you were taken care of and hope to see you again!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The receptionist was friendly and helpful. The room was great.
Stayed 1 night in Jun 2023
Response from Jillana on 22 Jul 2023
Thank you for your feedback! We are happy that you had a good experience with our facilities and staff.