Brook Park Hotels

"The front desk guy and then Adam the shuttle driver were amazing! Made our girls weekend a blast! ♥️"

"Always like the Americ inn,my prefered place to stay"

"Staff at the main casino was awful to us. We showed up at 7:30 PM and was told they gave away our room because we did not arrive by 7PM. Nowhere was it stated that our room would be given away. When we asked if there was another room available the supervisor said “it’s Saturday and we’re fully booked” I stated we had just drove 4 hours to get there and she said “I’m not sure what you want from me I have no options for you - you can go over to our hotel across the parking lot” “so we drove over there and the gentleman at that front desk was more than kind to us and he said - your room is available what happened was your card got declined when they ran it. And I stated that my bank account had been hacked so I received a new debit card - and if the staff would have called when they ran my card I would have for sure put down my new debit card number. I feel they should have a multi step procedure rather than just “we gave your room away we can’t help you”. So the gentleman called back over to the main hotel and said their room is still available I’m going to book it for them can you check them in, they refused, so he said “I will just check them in over here then.” He did, and we got our room and our room keys from him - highly disappointing in how we were treated by the front desk supervisor. "

"Room wasnt pleasing smelled like a vets office kinda"

"the house was neatly decorated and very well maintained. The house was very clean and had a great view of the lake. Jeremy was great to work with, he answered all of my questions and made sure everything was right. Looking forward to the day that we can go back."

"The room was dirty, cob webs in the corners and mens beard hair all over the sink, long hairs all over the bathroom and bed. Floors were sticky. For the price i expected better, not perfect, but better."

"There were 3 major issues with our stay.1.) Safety of walking up the steps to the house, they were solid ice. I did notify property owner and he had someone come out in the morning to put down salt, but they did not take care of clearing the ice. That evening there was snow that covered the icy steps and we walked in the snow instead of using steps for our own safety. This should have all been taken care of BEFORE we arrived on Friday night.2. Mice Infestation - we saw several tracing of mice and one dead in the washer. There were mouse dropping in all of the sink cupboards and on the dish rack.3. Overall cleanliness of the place. There facial wipes on the floor of a bedroom when we arrived, the drawers/cabinets are cluttered and we washed all utensils before we used them. The place has potential, just needs some detailed cleaning and organization of closets, cabinets, drawers etc."

"Cleanliness"

"This place had so much to do! My family enjoyed our stay and would love to come back in the summer and stay."