Brookhaven Hotel Guide - Hotels with Pool in Brookhaven, New York

"Stayed at this hotel to visit my friend for his birthday arrived two hours early and asked to check in early the lady on the phone was super rude when telling us check in wasn't til three i can understand not being able to check in early but her tone and disrespect was uncalled for. Checked in and was supposed to have a king size bed and couch bed the bed was a queen i asked for two queens instead and they couldn’t accommodate me. I go in the bathroom and the bathroom ceiling is leaking and the dry wall is falling off… then try to shower and the shower curtain was 6 inches to short so the water went under the curtain and flooded the bathroom explaining why the ceiling was leaking from upstairs… had to ask for more towels to clean the floor and didn't receive them the next day so had to soak up the water with the few towels i had and my dirty clothes. we went out to dinner come back and theres no pillows or blankets for the couch bed had to go down to the front desk after midnight to ask for bedding waited over 30 mins to receive it… also was not informed that the parking was $15 dollars a night when booking. Over all a terrible experience not"

"Large, clean rooms with comfortable bed. Staff was pleasant and helpful."

"Staff was great"

"Breakfast wasn’t ready at 6-630 my first nights stay of 2"

"My room # 219 had torn rugs, damaged furniture and the entryway door was stuck closed while using the keycard forcing me to kick the door open. The hallway rugs were filthy they needed to be shampooed cleaned. The motel is currently undergoing renovations the lobby had stacks of new mattresses and bed frames. The continental breakfast was adequate coffee, bagels, cream cheese, fruits bananas, apples and oranges, one type of yogurt."

"Desk fell on me, wall socket in bathroom is falling out of wall, safe doesn’t work. Wire on floor causing a tripping hazard and ceiling panel open. Ladies were polite male worker looked unhappy. Said hello first day to me. After that looked very upset or unhappy. Not saying he was intentionally rude, just curt."

"We were surprised this is considered a 4 star hotel. It is in need of a renovation. The property appeared old and run down, the main elevators weren't working or were very slow. You could not drink the water unless you are an elite member. The duvet was in between 2 thin sheets and not between an actual duvet cover. The room was clean however, which is the most important thing to me. The staff was also kind. It is also very busy with events (weddings, dance competition, etc.)"

"Good place to stay. "

"Property deserves zero stars. Had an awful experience. Booked through Expedia but when arrived at the hotel somebody named John could not find my booking. After several minutes of trying , he phones his boss who was able to find my booking. Once I was given the room, it was several buildings down despite the entire hotel being empty. The toilet flush was not working. The wash basin was stained. The room was probably last updated in 1950s. There was no chain lock on the door. The outside had lots of unsavory characters hanging out. I wanted to leave but I was so tired, I just crashed on the bed."