Brough Hotel Guide - Hotels with Spa in Brough, England

"Room is not bad. But service has been dropped too much comparing with the last time I visited here. Staff is not that professional now, room service is not properly. I paid for the onsite parking, 49.5gbp per night, but can’t been guaranteed there would be a space reserved for you. But I had to pay for it. And nobody told me I need to pay for it when I was parking, only knew it when checked out. Totally, the management is a bit chaotic, service is not properly as I expected, it’s terrible. I loved this hotel when I stayed here last time. But this time, it was so disappointed. "

"Jacuzzi was out of service but there was no mention of this by the staff or any signage, shower gel in bathroom was empty, bin in room hadn't been emptied, pillows were very uncomfortable but other than that our overall stay was ok, especially for the price we paid for the room."

"The pool was warm but the hot tub was out of order today so not able to use which was very disappointing seeing as it wasn't working properly yesterday either and is a big part of the attraction of staying at Cave Castle. It was also not pointed out by the leisure centre staff when wishing to use the leisure facilities which it should have been. Poor service definitely"

"It was good. Nice property "